Cancel Woofz Academy the easy way

Core product

Woofz Academy is a dog training and wellness subscription product developed by Nove8 Ltd. The service provides training plans, video and audio lessons, a wellness dashboard and problem behaviour programmes aimed at dog owners.

How it is sold

Woofz is offered as in-app subscriptions on Apple App Store and Google Play and as website subscriptions. Promotional trials and multiple plan options are reported for in-app purchases.

Quick company facts

Web (recommended when you signed up on the website)

1. Go to https://www.woofz.com/ and log into your account.
2. Open Web Profile, choose the Subscriptions tab.
3. Select "Turn off auto-renewal" to stop future payments.
4. Keep a screenshot of the Subscriptions screen for your records.

iOS - App Store (if you signed up through Apple)

1. Open your Apple ID account on your iPhone, iPad or at reportaproblem.apple.com.
2. Find Woofz in Subscriptions and select Cancel Subscription.
3. Make sure cancellation is done at least 24 hours before the trial or current subscription term ends.
4. Apple controls refunds and billing for App Store purchases.

Android - Google Play (if you signed up through Google)

1. Open Google Play Store > Profile > Payments and subscriptions > Subscriptions.
2. Select Woofz and choose Cancel subscription.
3. Cancel at least 24 hours before the trial or current subscription term ends.
4. Google handles refunds and billing for Play purchases.

Contact form / Email

1. Use the contact form at https://www.woofz.com/contact-us to submit a cancellation request.
2. Record the date and copy of your message. Ask for written confirmation.

Post (registered letter)

1. Send a registered letter to the postal cancellation address: Woofz Academy, 160 City Road, EC1V 2NX London, United Kingdom.
2. Retain the registered post receipt as proof of delivery.

Cooling-off right (14 day withdrawal)

If you are resident in the United Kingdom you have a 14 day withdrawal right from the contract conclusion date under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise it submit notice via the online contact form at https://www.woofz.com/contact-us or by sending written notice by post to the addresses referenced by the service. If performance of the digital service began within the 14 day period with your prior express consent and your acknowledgement that you would lose the right to withdraw, the right is lost. (Consumer Contracts Regulations 2013)

Price increase

If Woofz notifies a price increase, check the notice you received. Research does not publish a specific cancellation rule for price increases; you should keep the notification as evidence and raise a complaint if you wish to cancel. The Consumer Rights Act 2015 requires contracts to be performed with reasonable care and skill; for unilateral contractual changes review the contract terms in Woofz Terms of Use. If Woofz does not provide clear cancellation rights after a price increase, escalate as described below.

Technical fault - legitimate ground

Woofz considers refunds only where there is a confirmed technical fault that prevents the service from functioning as described and that cannot be remedied, according to published research. Required proof documents: screenshots, error logs, device details, date/time of fault. Applicable law: Consumer Rights Act 2015 (service must be performed with reasonable care and skill).

Death of the subscriber

Research does not publish a specific process for cancellation on account of the subscriber's death. To cancel on this ground gather a copy of the death certificate and contact Woofz via the contact form. If the platform requires written proof, send documents by registered post and retain delivery receipts. Applicable law: Not specifically published by Woofz Academy.

Moving / change of circumstances

Research does not publish that moving address alone entitles you to early cancellation. If you claim a legitimate ground supported by the Consumer Rights Act 2015, submit documentation (proof of new address) and a description of how service performance is affected. Applicable law: Consumer Rights Act 2015.

End of commitment

Research does not publish a mandatory minimum commitment period. If your plan included a minimum term that has ended, log into your account and turn off auto-renewal. If you cannot cancel at term end, use the contact form and keep a copy. Applicable law: Contract terms and Consumer Rights Act 2015.

Before you cancel - negotiate

Research contains no public reports of retention offers that Woofz makes. The site does not list published retention discounts. If you want to negotiate, use the contact form at https://www.woofz.com/contact-us, state your cancellation intention, request a retention offer or a promotional rate, and ask for the offer in writing. Keep copies of all messages. If you are a subscriber through Apple or Google, request that the provider informs you of any in-app promotional options.

What cancelling saves you - yearly cost math

Example plan costs and yearly totals using published prices from research:

• Monthly Premium at £12.99: £12.99 x 12 = £155.88 per year.
• Monthly Premium at £29.99: £29.99 x 12 = £359.88 per year.
• Yearly Premium Access at £29.99 (annual): £29.99 per year.
• Yearly Premium Access at £49.99 (annual): £49.99 per year.
• Woofz Premium Lifetime one-time: £39.99 (one-off purchase).

Cheapest published real alternative from competitors: Nexus Academy offering from £56 per month (quoted as "From £56" based on 4 x £14/hr sessions). Annual cost at that rate: £56 x 12 = £672 per year.

Comparison example: cancelling a Monthly Premium at £12.99 saves £155.88 per year versus switching to the £56/month competitor costs an additional £516.12 per year.

Key United Kingdom consumer law

Your cancellation and refund rights refer to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14 day cooling-off period for distance contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms can be challenged).

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair commercial practices. If you consider a subscription hard to cancel or misleading, gather evidence and complain to Citizens Advice or the CMA if necessary.

Escalation steps

1. Complain to Woofz via the official contact form or by registered post. 2. If unresolved, seek guidance from Citizens Advice. 3. For qualifying card payments, consider a Section 75 claim or a chargeback through your card issuer. 4. If Woofz fails to meet service standards, reference the Consumer Rights Act 2015 in any complaint.

Check access and end date

After you turn off auto-renewal, confirm whether your subscription remains active until the end of the paid period. Keep a record of the cancellation action or confirmation.

Final billing and refunds

For App Store or Google Play purchases request refunds from Apple or Google. For subscriptions bought directly through the website, Woofz considers refunds only where there is a confirmed technical fault that prevents the service from functioning as described and cannot be remedied. No refunds are offered for change of mind or unused subscriptions, per published research.

Data and account deletion

If you want your account deleted, use the contact form. Deleting the app or account does NOT stop recurring charges unless you cancel auto-renewal. Keep a backup of any content you need before requesting deletion.

Re-activation

If you decide to re-subscribe later you can reactivate through the same channel as your original purchase. If you re-subscribe via Apple or Google they will handle billing and receipts.

Use this checklist to cancel and protect yourself from unwanted charges.

• Log in to the account where you originally subscribed and try the Web Profile "Turn off auto-renewal" option.
• If you subscribed through Apple, cancel in your Apple account at least 24 hours before the trial or subscription end.
• If you subscribed through Google Play, cancel in your Google account at least 24 hours before the trial or subscription end.
• If web or in-app cancellation fails, submit a written cancellation via the contact form at Woofz contact form.
• If you need to send a registered letter, use: Woofz Academy, 160 City Road, EC1V 2NX London, United Kingdom and keep the receipt.
• Retain screenshots, emails, order IDs and receipts as proof of cancellation.
• If charges continue after cancellation, contact your bank to request a chargeback or Section 75 claim for qualifying card payments.