Cancel OVO Energy the easy way

OVO Energy in brief

OVO Energy is a UK energy supplier that sells gas and electricity plans, including standard variable tariffs and fixed-term tariffs. The business positions itself on green energy and decarbonisation.

Key services

OVO supplies dual-fuel energy plans, fixed tariffs with exit fees per fuel for some deals, and optional add-ons such as boiler cover. Simpler Energy is OVO's named standard variable offering.

Company facts

For OVO plan listings see OVO Energy plans.

Web

1. Visit the OVO help page for cancelling a switch: Cancel your switch.
2. Try to cancel the switch online in your account. If you cannot, call Customer Care on 0330 303 5063.
3. Request a case reference or confirmation by message; keep a screenshot or email.

iOS

1. Open the OVO app and sign in.
2. Look for account settings or support options and request cancellation via the in-app support flow, or call 0330 303 5063.
3. Save any in-app confirmation or reference.

Android

1. Open the OVO app and sign in.
2. Use the help section to request cancellation or call 0330 303 5063.
3. Save confirmation or a screenshot of the request.

Phone

1. Call 0330 303 5063 and tell the agent you want to cancel your switch or leave OVO.
2. If within 14 days of contract start, explicitly state you are cancelling under your 14-day cooling-off rights.
3. Ask for a case reference and the next steps; note the agent's name and time of call.

Post

1. Write a letter stating your name, account number, property address and that you wish to cancel or leave OVO.
2. Send by registered post to: OVO Energy, 1 Rivergate, Temple Quay, BS1 6ED Bristol, United Kingdom.
3. Keep proof of postage and ask OVO for a final confirmation.

Moving house

Rule: You can leave a supplier when you move. OVO notes supply will continue under a deemed contract if OVO still supplies the property and a switch cannot be stopped. Required proof: new supplier details or final meter reading. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

Rule: If your tariff terms change or standing charges rise, you may have the right to leave without an exit fee if the contract allows it. Required proof: a copy or screenshot of the notice from OVO showing the price change and effective date. Applicable law: Contract terms reviewed under Consumer Rights Act 2015.

Death of the account holder

Rule: OVO's published material does not specify steps in the provided research. Required proof: Not publicly disclosed by OVO Energy. Next action: contact Customer Care on 0330 303 5063 to explain the situation and request their process.

Legitimate grounds

Rule: OVO may accept legitimate grounds such as unauthorised contract terms or breach of Consumer Contracts Regulations 2013. Required proof: documentation showing the breach or the basis for claim. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.

End of commitment

Rule: For fixed-term tariffs, the contract ends after the fixed term. Exit fees apply if you leave early: 1 Year Fixed tariffs have a £50 exit fee per fuel; 2 Year Fixed tariffs have a £95 exit fee per fuel. Required proof: your contract end date and final meter reading. Applicable law: Contract terms governed by Consumer Rights Act 2015.

Cooling-off period

Rule: You have a 14-calendar-day cooling-off period from the contract start date for most contracts concluded online or off-premises. If you cancel within the 14 days, OVO will refund payments and will not charge an exit fee. If supply has already started, you pay for the energy used. Required proof: cancellation notice sent within 14 days. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Retention offers found in the provided research are not reported. The research contains no public list of specific retention discounts or personalised offers from OVO. If you want to ask for a retention offer, call 0330 303 5063 and say you have a competing quote. Script: "I am thinking of leaving because of price. Do you have a better tariff or a retention offer you can apply to my account?" Ask for the exact tariff name, unit rates and any exit fee changes, and request a written confirmation.

What cancelling saves you - math

Use these published annual figures:

• OVO Simpler Energy (Standard Variable) annual cost: £1805 (monthly equivalent £150.42)
• OVO 1 Year Fixed + Boiler Cover annual cost: £1923 (monthly equivalent £160.25)
• British Gas annual cost (competitor listed): £1745 (monthly £145.42)

Examples of savings when switching to British Gas:

• From Simpler Energy: £1805 - £1745 = £60 per year. Monthly: £150.42 - £145.42 = £5.00 per month.
• From 1 Year Fixed + Boiler Cover: £1923 - £1745 = £178 per year. Monthly: £160.25 - £145.42 = £14.83 per month.

The cheapest real alternative in the provided competitor list is British Gas at £1745 per year. For plan details see competitor links in the sources.

Key UK laws and rights

The 14-day cooling-off period is set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Refunds and escalation

OVO will refund you after they receive meter readings from your new supplier and issue your final bill. If a dispute remains, complain to OVO first. If unresolved, escalate to the Energy Ombudsman. Citizens Advice explains cancelling a service: Citizens Advice - Cancelling a service.

Final meter readings and final bill

OVO states refunds are paid once they have received meter readings from your new supplier and issued your final bill. If you have credit after the final bill, OVO will refund amounts owing. See OVO refunds: OVO refunds.

Account access and data

Keep screenshots of final bills and any case references. If you used the OVO app, keep login details until your final bill and refund are complete. If OVO cannot contact you, refunds may be withheld after 12 months in line with their Refunds Policy.

Use this checklist to cancel and follow up with OVO.

• Find your account number and contract start date.
• If within 14 days, call 0330 303 5063 and state you are cancelling under the 14-day cooling-off period.
• Obtain a case reference or written confirmation for your records.
• Take final meter readings and give them to your new supplier.
• Request a final bill and monitor for refunds; allow time for processing after OVO receives new supplier readings.
• If you paid in advance, check the refund rules in OVO's Refunds Policy and request a refund if due.
• If you cannot get a satisfactory response, escalate to the Energy Ombudsman.