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We generate and send your cancellation letter to Scottish Power by registered mail
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Subject : Cancellation of Scottish Power agreement
Cancel Scottish Power in the UK with clear steps, refund timelines and rights. Rated 4.3/5 on Trustpilot. Learn fastest methods and your legal options.
| fastest method (name it + why) | Phone - 0800 400 200 (Mon-Fri 9am to 5pm) - immediate confirmation by agent when call is answered |
| effective delay | Immediate (if exercised during the 14-day cooling-off period) |
| notice period | 0 days (14-day cooling-off); otherwise non-published for switching timings by Scottish Power |
| cancellation fee (amount or 0) | £0 for Standard Variable tariff; £50 exit fee per fuel on some fixed tariffs |
| minimum commitment | 0 months for Standard Variable; 12 months on certain fixed tariffs |
| phone + hours | 0800 400 200 (Monday to Friday, 9:00 to 17:00) |
| postal address for registered letter | Scottish Power, 320 St Vincent Street, G2 5AD Glasgow, United Kingdom |
Scottish Power Limited supplies gas and electricity to domestic and business customers across the United Kingdom and develops renewable energy projects. It is a retail supplier and part of a larger international energy group.
Scottish Power serves around 3.5 million connected customers on electricity networks in parts of Scotland and northern England and operates renewable generation projects under parent company Iberdrola, S.A.
The company offers standard variable tariffs that track the Ofgem energy price cap, a Cap Tracker tariff, fixed-term tariffs with exit fees for some plans, and EV-friendly tariffs that rely on half-hourly smart-meter readings.
| Headquarters | Glasgow, United Kingdom |
| CEO | Keith Anderson |
| Founded | 1990 |
| Employees | ~6,600 |
| Annual revenue | £6.583bn |
| Support email | [email protected] |
| Reference | Company profile on Wikipedia |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (online account / web chat) | Log in to your online account and use the account cancellation or tariff change options, or use web chat to request cancellation | Up to 5 working days for refund processing; confirmation time not published for cancellation | Email confirmation when available | Medium |
| iOS (YourEnergy app) | Open YourEnergy app to manage your account and request a tariff change; use in-app chat where available | Up to 5 working days for refunds; cancellation confirmation time not published | In-app confirmation or email | Medium |
| Android (YourEnergy app) | Use the app to submit meter reads or request changes and contact support | Up to 5 working days for refunds; cancellation confirmation time not published | In-app or email confirmation | Medium |
| Phone | Call 0800 400 200 (Mon-Fri 9:00-17:00) and state you wish to cancel or exercise the cooling-off right | Immediate confirmation when call is answered | Phone reference number or email confirmation | Easy |
| Email / Social | Send written cancellation to [email protected] or use in-account messaging for a written record | Not published by Scottish Power | Written record (email/message) | Medium |
| Post (registered letter) | Send signed cancellation or the cancellation form from your welcome pack to the registered address | Not published by Scottish Power | Proof of postage / signed returned form | Medium |
Rule: New customers have a 14-day cooling-off period starting the day after sign-up. To cancel within cooling-off you must make a clear statement of your decision to cancel. Scottish Power instructs customers to complete the cancellation form in the welcome pack and return it, or call 0800 400 200 (Monday to Friday, 9:00 to 17:00).
Required proof: returned cancellation form or written/email confirmation or call reference.
Applicable law: Consumer Contracts Regulations 2013 and the UK statutory cooling-off rights. See statutory cooling-off text.
Rule: If you cancel before supply starts, you remain with your current supplier. Scottish Power notes that if supply has already moved you will be charged for any gas and electricity used during your time with Scottish Power.
Required proof: proof of new address or moving date may be requested; specific Scottish Power document requirements are not published by Scottish Power.
Applicable law: Consumer Rights Act 2015 applies to contract performance and fairness of terms.
Rule: Scottish Power operates variable and fixed tariffs. Fixed tariffs may carry an exit fee of £50 per fuel for some plans; Standard Variable tariffs have no exit fee. Scottish Power publishes that the Cap Tracker tariff tracks the Ofgem cap and that standard variable prices track the Ofgem Energy Price Cap.
Required proof: Scottish Power does not publish a specific document requirement to cancel solely because of a price increase; check your tariff terms and request written confirmation of any increase from Scottish Power.
Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and CMA guidance on automatic renewal and price transparency.
Rule: Scottish Power does not publish a specific step-by-step process in the research dataset. Customers should contact Scottish Power to notify them of a death and request account closure or transfer.
Required proof: not published by Scottish Power in the available research. Keep the death certificate and proof of authority to act for the estate ready.
Applicable law: general consumer protections under the Consumer Rights Act 2015.
Rule: Some fixed tariffs have a stated term (for example, 12 months). Scottish Power lists fixed tariffs with a term until specific dates and may charge an exit fee of £50 per fuel on certain fixed deals.
Required proof: no proof required to stop the contract at term end, but confirm the tariff end date and any exit fee in your contract.
Applicable law: Contract terms governed by Consumer Rights Act 2015.
Retention offers: the research does not publish specific standard retention discounts that Scottish Power automatically offers. Agents are described as friendly in customer reviews, and Scottish Power supports in-app tariff switching and web chat, which are the usual channels to request a retention offer.
How to ask: call 0800 400 200 (Mon-Fri 9:00-17:00), use the web chat or the YourEnergy app and request a retention offer or a transfer to a cheaper tariff such as the Cap Tracker. Ask for written confirmation of any new price and how long it lasts.
Prices used: Scottish Power Standard Variable annual cost = £1,805 (monthly ~£150.42). Scottish Power Exclusive Help Beat Cancer Fixed annual cost = £1,990 (monthly ~£165.83). Competitor Octopus Energy annual cost = £1,644 (monthly £137).
Example savings if you switch from Scottish Power Standard Variable to Octopus Energy:
£1,805 - £1,644 = £161 per year saved. Calculation: £1,805 - £1,644 = £161.
If you move from Scottish Power Exclusive Fixed (£1,990) to Octopus (£1,644) you save: £1,990 - £1,644 = £346 per year.
Other concrete costs to consider: exit fee where applicable is £50 per fuel; Green Fixed includes boiler insurance at £4.50 per month = £54 per year and a £99 excess on claims.
The applicable regulator is Ofgem. Relevant laws include the Consumer Rights Act 2015 (services must be performed with reasonable care and skill and unfair terms are not binding) and the Consumer Contracts Regulations 2013 (14-day cooling-off period for contracts concluded off-premises or online). The Competition and Markets Authority (CMA) has guidance about hard-to-cancel subscriptions and auto-renewal.
The 14-day cooling-off period starts the day after sign-up for most consumer contracts. Cancellation during cooling-off is effective by a clear statement of the decision to cancel. See the statutory text at legislation.gov.uk.
If Scottish Power does not resolve a formal complaint within eight weeks you can escalate to the Energy Ombudsman. Citizens Advice notes Scottish Power scores 2 of 5 on complaints handling; keep written records to start the eight-week clock. For card payments you can consider chargeback or Section 75 where applicable.
Submit up-to-date meter readings to ensure the final bill is based on actual readings. Scottish Power will issue a final bill and, if you have a credit balance and the criteria are met, process a refund.
Refunds: the quickest way to get a refund is the online request a refund tool. Refunds for final bills with a credit balance are typically issued by BACS within 5 working days for Direct Debit customers with active bank details, or by cheque within 10 working days for non-Direct Debit customers or those without active bank details. Direct Debit payments received within the last 5 working days cannot be included in the refund amount.
If you change your mind after cancelling during the cooling-off period, you can switch back or change tariff. If supply has already changed you must contact your previous supplier to request they accept you back; specific timings are not published by Scottish Power.
Use this checklist when you cancel Scottish Power to protect your money and speed up any refund.
£150.42
/ mois
Default tariff for new customers, tracks the Ofgem Energy Price Cap, 100% renewable electricity, no exit fees.
£165.83
/ mois
12-month fixed term, no exit fees on this SM2 exclusive; price certainty until term end.
Not published by Scottish Power
/ mois
100% green electricity, includes 12 months' boiler insurance at £4.50 per month (= £54 per year) with a £99 excess. £50 exit fee per fuel where applicable.
No commitment. Billoff helps you cancel or adjust your Scottish Power subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£137
/ mois
Awarded for customer service with competitive tracker and flexible tariffs.
Not published by Scottish Power
/ mois
Parented by E.ON with integrated customer services and digital tools.
Not published by Scottish Power
/ mois
National supplier with boiler and home services bundled options.
Scottish Power is available in many countries. Here are several frequently cited markets:
What you should know about Scottish Power subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Scottish Power subscription, whichever payment method you use.
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