Cancel Light Cinema the easy way

Overview

Light Cinema operates a myLight Premiere membership that gives subscribers frequent or unlimited access to films at participating Light Cinema locations plus discounts on food and special screenings. The membership is a paid product with a minimum commitment.

Main features

myLight Premiere offers unlimited cinema tickets (including 3D), discounts on food and drinks, discounted Event Cinema and IMAX screenings at eligible locations, previews and other member perks.

Company facts

Phone - step by step

1. Call +44 1702 822 001 (Membership Helpline).
2. Provide your full name, membership number, the email linked to the account and date of birth for identification.
3. State you want to Cancel the Light Membership and indicate whether you are within the 14-day Cancellation Period or after the Minimum Period.
4. If eligible for immediate cooling-off refund, ask for confirmation of refund and note any reference number.
5. Request written confirmation by email or post and keep the reference for your records.

Email - step by step

1. Compose an email to [email protected] with subject line: "Cancellation request - myLight Premiere".
2. Include full name, membership number, address, contact number, and preferred cancellation date.
3. If within the 14-day Cancellation Period and you have not used the membership, state that you are exercising your statutory right to cancel under the Consumer Contracts Regulations 2013.
4. Attach any supporting documents requested and request a written acknowledgement and confirmation of refund where applicable.

Post - step by step

1. Write a signed cancellation letter including your membership details, contact details and the date you want the membership to end.
2. Send by recorded or registered post to: Light Cinema, Crown Way, CF14 3UZ Cardiff, United Kingdom, FAO: Membership Helpline.
3. Keep the proof of postage and the delivery receipt as proof of the date the letter was sent and received.

Requesting a cancellation form - step by step

1. Contact the Membership Helpline by phone or email and request a cancellation form if you have not used the membership.
2. Follow the instructions on the form precisely and return it by the method requested.
3. Keep a copy of the returned form and any acknowledgement from Light.

Cooling-off (14-day Cancellation Period)

If you paid online you have a statutory right to cancel within 14 days from the Start Date subject to the membership not being used to access a screening or obtain member discounts. If you cancel within the 14-day Cancellation Period and the membership has not been used, Light will issue a full refund of any fee paid. Cite: Consumer Contracts Regulations 2013.

End of minimum commitment

After the Minimum Period (the membership has a minimum 6-month commitment), members on a Monthly Payment Plan can terminate by giving one full month's notice in writing to the Membership Helpline. Termination takes effect one month after the Direct Debit following receipt of the notice.

Termination during the Minimum Period on Legitimate Grounds

Termination during the Minimum Period is allowed only on "Legitimate Grounds". The request must be submitted in writing by post or email to The Light (FAO: Membership Helpline), stating the reason and providing supporting evidence. If accepted, for Monthly Payment Plans the agreement terminates one month after the Direct Debit following the request. If on an Upfront Payment Plan, a pro-rata refund for remaining full months, less one month's fee, will be issued.

Moving address

If you are moving and cannot reasonably use the membership, submit a written termination request to [email protected] or by post with evidence of new address (for example a tenancy agreement or utility bill). Light requires supporting evidence; specific accepted documents not listed beyond 'supporting evidence'.

Death of subscriber

If the subscriber has died, submit written notice and a copy of the death certificate to the Membership Helpline by email or post. Light's membership terms require supporting evidence; exact refund handling is not published by Light Cinema.

Price increase or changes to membership

If Light changes the membership terms or price, check the membership terms published at the local membership page. If a unilateral change is applied, you may be able to terminate under the membership terms; check the applicable membership terms and raise the issue with the Membership Helpline. Where statutory rights apply, cite Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 for services performed with reasonable care and skill.

Applicable law

Cooling-off: Consumer Contracts Regulations 2013. Service standards and unfair contract terms: Consumer Rights Act 2015.

Before you cancel - ask for retention options

Research does not list specific retention offers publicly available from Light Cinema. To ask for a retention offer, contact the Membership Helpline by phone at +44 1702 822 001 or by email at [email protected] and state you wish to Cancel but would be open to an alternative. Provide your membership number, current monthly payment method, and the reason for cancelling. Keep written confirmation of any counter-offer before accepting it.

What cancelling saves you - yearly math

Current myLight Premiere price: £16.99 per month.

Calculation: £16.99 x 12 = £203.88 per year.

Cheapest real alternative from competitors listed in research: Disney+ at £5.99 per month.

Calculation: £5.99 x 12 = £71.88 per year.

Annual saving by cancelling myLight Premiere and subscribing to Disney+ instead: £203.88 - £71.88 = £132.00.

Cooling-off and cancellation rights

The Consumer Contracts Regulations 2013 provides a 14-day Cancellation Period for online or off-premises contracts. If the membership was paid online and has not been used, you can cancel within 14 days and receive a refund.

Service standards and unfair terms

The Consumer Rights Act 2015 requires that services are performed with reasonable care and skill and bars unfair contract terms, including disproportionate cancellation penalties.

Auto-renewal and enforcement

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you believe Light Cinema used unfair practices, raise a formal complaint with the company and seek advice from Citizens Advice.

How to escalate

First raise the issue with Light by written complaint to [email protected] or by post to Light Cinema, Crown Way, CF14 3UZ Cardiff, United Kingdom (FAO: Membership Helpline). If unresolved, seek help from Citizens Advice, and consider payment remedies: Section 75 or chargeback with the card issuer for qualifying card payments. There is no single sector ombudsman for cinema memberships; follow Citizens Advice guidance for next steps.

Access and remaining benefits

If cancellation is accepted during the 14-day Cancellation Period and the membership has not been used you will receive a full refund. For monthly plans after the Minimum Period the membership stops one month after the Direct Debit following receipt of your notice. For upfront plans refunds are calculated pro-rata less one month's fee when legitimate grounds are accepted.

Data and account

Light Cinema's published terms do not disclose specific data retention periods. If you want account data removed or a copy of your data, contact [email protected] and request a data export or deletion. Keep a copy of all correspondence.

Final billing and refunds

Refunds for cancellations within the 14-day Cancellation Period are full if the membership was not used. For upfront plans a refund will be pro-rata for remaining full months less one month's fee if termination on legitimate grounds is accepted. If termination on legitimate grounds is not accepted, no refund may be due for upfront payments.

Re-activation or re-subscription

If you cancel within the 14-day Cancellation Period you cannot re-purchase a Light Membership for 12 months. If termination on Legitimate Grounds is accepted you cannot re-subscribe until 6 months after the termination date.

Use this checklist to prepare and confirm your cancellation.

• Find your membership number, payment method and the email used to sign up.
• Decide whether you are within the 14-day Cancellation Period; if so, note the start date (Start Date) and act quickly.
• If cancelling by post, prepare a signed letter naming your membership number and preferred cancellation date.
• Send post by recorded or registered delivery to Light Cinema, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If cancelling by email, send to [email protected] and request written acknowledgement.
• If cancelling by phone, call +44 1702 822 001 and note the agent name and reference; follow up in writing.
• Keep copies of all correspondence, proof of postage, and any confirmation emails or reference numbers.
• Check your bank for refunds and stop any Direct Debit only after confirming the cancellation effective date with Light.