Cancel Exhale Coffee the easy way

Brand and mission

Exhale Coffee is the retail name of Higham Miller Coffee Ltd., a London-based specialty coffee company founded in 2020 that sells organic, sustainably sourced roasted coffee and subscription deliveries focused on antioxidant benefits and an active outdoor lifestyle.

Products and plans

Exhale sells single purchases and subscriptions for 450g bags in House Roast, Dark(ish) Roast and Decaf, plus a trial option. Prices include single-buy: £16 per 450g bag (House Roast/Dark(ish)), decaf single-buy: £17.50 per 450g bag, and subscription prices from £12.50/month for House Roast/Dark(ish) and £13.67/month for Decaf. Shipping is £3.45 for one or two 450g bags and free for orders above £45.

Where to learn more

Company pages: About us and the product list at Our Coffees. Free trial details are at Free trial terms.

Web (recommended - step by step)

1. Open your account at https://exhalecoffee.com/ and sign in.
2. Click Manage Subscriptions in your account area.
3. Select the active subscription you want to end.
4. Click Cancel Subscription at the bottom of the subscription page (three clicks required).
5. Check the on-screen confirmation and keep any confirmation email you receive.

Email (step by step)

1. Compose a message to [email protected] from the email used to place the order.
2. Include your full name, order number, subscription ID and the phrase Cancel Subscription.
3. Ask for a written confirmation and a date when future billing will stop.
4. Keep the reply as proof; if no reply within a reasonable time use postal registered letter.

Post (step by step)

1. Write a signed letter with your name, address, order number and precise request: Cancel Subscription from the next billing date.
2. Send by registered post to Exhale Coffee, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom.
3. Keep your proof of postage and the delivery receipt as legal evidence.

Free trial cancellation (step by step)

1. If you started the 21-day free trial, cancel via your online account before day 22.
2. Exhale Coffee sends an email reminder 3 days before the free trial ends; confirm cancellation after you cancel.
3. If you cancel within the trial period you will not be charged the first subscription payment.

Moving / de9me9nagement

If you move address and no longer want deliveries, cancel the subscription by logging in and following the Manage Subscriptions path or send an email to [email protected]. Provide proof of new address only if Exhale requests it. Applicable law: Consumer Contracts Regulations 2013 if a cooling-off period applies.

Price increase

If Exhale Coffee raises the subscription price, you can cancel before the changed price takes effect. Notify Exhale by email or via your account. Provide the invoice or notification you received as proof. Applicable law: Consumer Contracts Regulations 2013.

Death of subscriber

To stop deliveries after the death of a subscriber, contact [email protected] or send a letter to the registered address and provide a simple proof such as a death certificate or executor contact details. Exhale will process cancellation on receipt. Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground accepted by Exhale Coffee

Exhale accepts cancellations and refunds for faulty goods and wrong items returned within a reasonable time, and cancellations made under statutory Distance Selling or Consumer Contracts rules. Roasted coffee is excluded from standard return-for-change-of-mind rules as a perishable product; Exhale states they will attempt to rectify coffee quality issues. Required proof: photos of fault, order number and delivery date. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

End of commitment

Exhale subscriptions state no minimum term and can be cancelled anytime via your account. Required proof: account login or order reference. Applicable law: contract terms governed by Consumer Contracts Regulations 2013.

Cooling-off and distance selling

Under the Consumer Contracts Regulations 2013 the standard cooling-off period is 14 days for most online contracts for goods. Exhale has referenced older Distance Selling Regulations with 7 working days for certain returns; for most purchases you should rely on the 14-day statutory period unless you accepted immediate performance of a digital product. For exceptions (roasted coffee), Exhale excludes returns because coffee is perishable. Applicable law: Consumer Contracts Regulations 2013 - see legislation.

Before you cancel: negotiate

Exhale Coffee allows skipping deliveries, delaying next delivery and changing coffee type from your account. Exhale offers a 21-day free trial at 1p and a 50% first-subscription discount code (HS50) reported in public pages. There are no widely published retention offers beyond the trial and subscription discount code. How to ask: use [email protected] or the account message area, state you are considering cancellation and request either a pause, a one-off discount or a skip for one delivery. Keep any offer in writing.

What cancelling saves you - yearly math

Subscription example used for calculation: House Roast subscription price shown publicly as £12.80 per 450g bag under Subscribe & Save. Yearly cost = £12.80 x 12 = £153.60 per year. If you instead buy single bags at £16 each for 12 deliveries, cost = £16 x 12 = £192.00 per year. Savings by subscribing = £192.00 - £153.60 = £38.40 per year. If you cancel a decaf subscription at £13.67 per month, yearly cost = £13.67 x 12 = £164.04 per year.

Cheapest real alternative from competitors: Deliveroo Plus Gold at £4.99 monthly or £49.90 annual offers delivery perks but is not a coffee subscription. Price: £4.99/month or £49.90/year. Compare savings: Exhale subscription to Deliveroo is not a direct product substitute; use the calculations above for direct Exhale savings.

Key UK consumer law

Your rights for online purchases are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations provide a 14-day cooling-off period for most distance contracts and set refund deadlines.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. Exhale advertises the ability to cancel online via an account; if you face technical issues preventing cancellation, the CMA expects the trader to provide a straightforward alternative method and to resolve billing errors.

Refund deadlines and exceptions

Exhale processes refunds for faulty goods, wrong items, and cancellations under distance selling rules and states refunds are processed within 30 days of cancellation. Roasted coffee is excluded from usual return-for-change-of-mind rules as a perishable product, though Exhale says they will try to rectify coffee issues. For statutory details see Consumer Contracts Regulations 2013.

How to escalate

Step 1: Complain to Exhale via [email protected] or registered post. Step 2: If unresolved get advice from Citizens Advice. Step 3: Use your card issuer for chargeback or Section 75 claims for qualifying card payments. For persistent unfair practices contact the CMA or file a complaint through local enforcement bodies.

Check for final billing and refunds

Keep your cancellation confirmation. If you are due a refund, Exhale states refunds are processed within 30 days of cancellation and will be returned to the original payment method. Original shipping costs are not covered for refunds. If the product is faulty or wrong, Exhale will notify you once the return is inspected before refunding.

Returns and perishable goods

Roasted coffee is treated as a perishable product and is excluded from routine returns for change of mind. For faulty or wrong items you must return unopened items in the condition sent; you are responsible for return shipping. Exhale recommends using a tracked service for returns over £30.

Re-activation and account data

You can typically re-activate a subscription by logging into your account and creating a new subscription. If you want personal data removed, contact [email protected] and request account deletion. Exhale does not publish precise retention times for account data publicly.

Use this checklist after you decide to cancel so you have evidence and protect your money.

• Cancel via your Exhale account using Manage Subscriptions and save any on-screen confirmation.
• If cancelling by email, send to [email protected] from your account email and request written confirmation.
• If you use postal cancellation, send a signed registered letter to Exhale Coffee, 71-75 Shelton Street, WC2H 9JQ London and keep proof of postage.
• Save the date of cancellation and check your bank for any further debits for 30 days; file a chargeback with your bank if an unauthorised payment occurs.
• If you expect a refund, note Exhale's processing time: refunds processed within 30 days.
• For returns over £30 use a tracked courier; you pay return shipping unless Exhale agrees otherwise.