Cancel Foodie Hub the easy way

Service overview

Foodie Hub is a food-delivery subscription service run by FOODIE HUB PTE. LTD., launched in 2025. The service markets recurring access to deals, menus or delivery perks through a paid subscription model.

How it works in the UK

Customers sign up online and are billed on an ongoing basis. Foodie Hub provides a link to cancel in the welcome email and maintains a cancellation and refunds page on its site. For details see Foodie Hub cancellation page.

Company facts

Web - cancel using the welcome email or FAQ link

1. Open the welcome email you received from Foodie Hub when you registered or sign in at the site.
2. Click the cancellation link provided in that email or go to the Foodie Hub FAQ page and follow the cancellation instructions found there.
3. Confirm cancellation on the website when prompted and keep a screenshot of the confirmation screen or save the confirmation email.
4. For the official cancellation page see Foodie Hub cancellation page.

iOS - cancel via account or Apple subscriptions

1. Open the Foodie Hub app or the iOS Settings app and tap your Apple ID subscriptions if you subscribed through Apple.
2. Select Foodie Hub and tap Cancel Subscription to stop auto-renewal.
3. Save the subscription cancellation confirmation screenshot from Apple.
4. If you need support see Foodie Hub FAQ at Foodie Hub FAQ.

Android - cancel via Google Play or Foodie Hub account

1. Open Google Play, tap Menu - Subscriptions, select Foodie Hub and tap Cancel.
2. If you subscribed on the Foodie Hub website, log in and use the cancellation link in your account or welcome email.
3. Keep the Google Play confirmation email or screenshot for proof.

Phone - calling support

1. Foodie Hub notes callers in the UK and EU can call to cancel; the published phone number is not publicly disclosed.
2. If you call, ask for a reference number and confirmation email immediately and note date and time of the call.
3. If you cannot obtain a confirmation email, follow up by email or registered post to the UK address below.

Email / Contact form - written request

1. Contact Foodie Hub via the support form on their site or the support email (not publicly disclosed), request cancellation and ask for written confirmation.
2. Save the sent message and any reply as proof.

Post - registered letter

1. Write a short letter stating your name, account email, request to cancel and request confirmation.
2. Send by registered post to: Foodie Hub, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom.
3. Keep the postal receipt and the signed delivery confirmation as proof.

Moving abroad or change of residence

If you move and can no longer use the service you should request cancellation from Foodie Hub support and provide proof such as a new address or utility bill. The company does not publish a separate policy for moving; provide a copy of the new address document and ask for written confirmation.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If Foodie Hub increases a recurring fee and you want to cancel because of a price rise, cite the price increase in your cancellation request and keep the communication from the company documenting the change. If the change breaches the original terms, Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 are relevant.

Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Death of subscriber

To cancel a subscription after the subscriber dies, contact Foodie Hub support and provide proof such as a death certificate and the account holder's details. Ask for immediate cancellation and written confirmation.

Applicable law: Consumer Rights Act 2015.

Legitimate grounds accepted by Foodie Hub

Research shows Foodie Hub will investigate refund requests for dissatisfaction on a case-by-case basis and may refund the most recent payment. Proof required typically includes account details, complaint evidence and usage logs if requested by support.

Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

End of commitment and cooling-off period

For online contracts, the Consumer Contracts Regulations 2013 grant a 14-day cooling-off period with a refund for distance contracts unless you expressly agreed that services would start and lost the right to cancel. If you started digital content or service immediately with express consent, the right to a refund for that digital content may be limited.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: try negotiating

Foodie Hub shows case-by-case refunds for dissatisfaction and has in at least one Trustpilot testimonial cancelled and refunded a customer after contact. When you contact support ask for a retention offer: immediate cancellation with prorated refund, a free month, or a discounted rate. Example script: state your account email, explain the reason, request a refund of the most recent payment or a free month, and ask for written confirmation.

What cancelling saves - yearly calculation

Documented prices from user reports include a monthly charge of £29.90 and a trial charge of £1. If you stop a recurring £29.90 monthly subscription you save 12 x £29.90 = £358.80 per year. Example math: 12 x £29.90 = £358.80. If you only avoid one month you save £29.90. If you cancel a trial charged at £1 you avoid subsequent full months charged at £29.90.

Cheapest real alternative: using direct ordering from restaurants with no subscription costs is effectively £0 monthly. Savings when switching from Foodie Hub monthly to no-subscription: £29.90 x 12 = £358.80 saved per year.

Key UK consumer law

Two main laws apply: the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most distance purchases. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and disallows unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If you cannot cancel using the company route, you can escalate the complaint.

How to escalate

First complain to Foodie Hub in writing and keep evidence. If unresolved contact Citizens Advice for guidance and consider bank chargeback or Section 75 if you paid by credit card. For refunds and returns guidance see GOV.UK refunds guidance.

Check access and final billing

After cancellation keep an eye on your account to confirm access ends at the end of the paid period and that no further charges appear. Foodie Hub states no fees will be charged after the paid period ends.

Preserve proof and request written confirmation

Save the cancellation confirmation email, screenshots, or the registered post receipt. If you do not receive confirmation within 7 days, send a follow-up message and keep copies.

Data and reactivation

Confirm whether your account data will be deleted or retained. If you want to reactivate later, ask support what account data is kept and whether reactivation restarts billing immediately.

Use this checklist after you decide to cancel.

• Locate the welcome email with the cancellation link or sign into your account and follow the FAQ cancellation instructions.
• If you cannot cancel online, prepare an email or support request including account email and request cancellation.
• If you call support, record date, time and ask for a reference number; save any confirmation email.
• If you need a formal record, send a registered letter to Foodie Hub, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom, and keep the postage receipt.
• Check your bank statements for any further charges for 60 days and raise a dispute with your card issuer if unauthorised charges appear.
• If you requested a refund, keep all communications and allow up to 14 days for processing; escalate to Citizens Advice if unresolved.