Cancel Gousto the easy way

Service overview

Gousto is a UK meal-kit supplier that delivers pre-portioned ingredients and step-by-step recipes to home addresses. Customers choose recipes and a box size for each delivery.

How Gousto sells its service

Gousto operates a subscription model with no minimum term. Customers select recipes weekly and can skip, pause or cancel the subscription. Box prices vary by recipe count and number of diners.

Company facts

Website (recommended)

1. Go to your account at Gousto Help - How to cancel.
2. Sign in with your email and password.
3. Open the My Details tab and choose Cancel subscription.
4. Follow on-screen prompts to confirm cancellation.
5. Save or screenshot any confirmation message.

iOS and Android apps

1. Open the Gousto app and sign in.
2. Look for Account or My Details inside the app and select Cancel subscription.
3. If the app lacks a cancel option, use the website method above or contact support.
4. Save any on-screen confirmation or email confirmation.

Phone

1. Call 020 3011 1002 and ask the agent to cancel your subscription and account.
2. Ask for a confirmation reference and an email confirmation to be sent to you.
3. Note the date, time and agent name for your records.

Email

1. Send a clear written statement to [email protected] stating your name, account email and that you wish to cancel the subscription.
2. Keep the sent email and any reply as proof.

Post

1. Write a signed cancellation letter including your full name, account email and request to cancel.
2. Send it by registered post to Gousto, The Shepherdess, N1 7LH London, United Kingdom.
3. Keep proof of postage and any signed-for receipt.

Moving address

If you move to an area outside Gousto delivery zones you can cancel the subscription. Provide proof of new address such as a tenancy agreement, council tax bill or utility bill dated within the last three months. Gousto delivery availability is checked by postcode; if delivery is unavailable you may cancel without penalty.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Gousto increases the price of your subscription and you do not accept the new price you can cancel the contract and request a refund for future payments. Keep any written notice of price change from Gousto as proof.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of the subscriber

If the subscriber has died, the estate or executor can cancel the subscription. Required proof: copy of death certificate and proof of identity of the person making the request. Send documents to [email protected] or by post.

Legitimate grounds accepted by Gousto

Gousto accepts cancellations through account settings, Help Centre requests and phone calls. Exceptional grounds include inability to receive deliveries and in some cases illness or bereavement; provide supporting documentary evidence when asked.

End of commitment

Gousto advertises no minimum commitment. To stop payments, cancel via account or contact support before the cut-off for the next scheduled box.

Cooling-off (14-day right)

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel certain online contracts. However, the right does not apply to the supply of goods that are liable to deteriorate or expire rapidly - which covers most Gousto meal boxes. If you ordered a single non-perishable item where the right applies, you must inform the seller within 14 days of delivery to exercise the right to cancel.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.

Before you cancel: ask for retention offers

Gousto sometimes offers discounts, credit or the ability to pause instead of cancel. Research shows customers were offered a 20% discount in at least one complaint. When you contact support ask directly for a retention offer: request an account credit, a percentage discount on the next box or the option to pause deliveries for several weeks. Example script: "I would like to cancel, but I will consider staying if you can offer a credit or discount on my next boxes. Can you apply a one-off credit or 20% discount to my account?" Keep any offer in writing.

What cancelling saves you - math using Gousto prices

Use actual Gousto plan prices to compute annual cost and saving. Example plans from Gousto pricing:

• 3 recipes for 2 people: £32.25. Annual cost if delivered weekly: £32.25 x 12 = £387.00 (using price x 12 as a monthly-style annualisation).
• 4 recipes for 2 people: £38.52. Annual cost: £38.52 x 12 = £462.24.
• 5 recipes for 2 people: £46.50. Annual cost: £46.50 x 12 = £558.00.
• 3 recipes for 1 person: £26.01. Annual cost: £26.01 x 12 = £312.12.
• 2 recipes for 2 people: £28.00. Annual cost: £28.00 x 12 = £336.00.

Cheapest common alternative: HelloFresh is often advertised with lower entry prices for similar boxes. Example advertised rate used for comparison: HelloFresh 3 recipes for 2 people £29.99. Annual cost: £29.99 x 12 = £359.88. Savings versus Gousto 3 for 2: £387.00 - £359.88 = £27.12 per year. If you switch from Gousto 5 recipes for 2 at £46.50 to HelloFresh 3 recipes for 2 at £29.99 you would reduce spend by £198.12 per year (calculation: £558.00 - £359.88 = £198.12).

Key consumer laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cancellation right for distance contracts where it applies. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and fairness

The Competition and Markets Authority (CMA) regards hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair practices. If Gousto's cancellation process is misleading, you can escalate the complaint to Citizens Advice for local guidance.

How to escalate

1. Complain to Gousto first and keep written records. 2. If unresolved, get advice from Citizens Advice. 3. If you paid by credit card and the transaction qualifies, consider a Section 75 claim or a chargeback via your card issuer. 4. For unresolved disputes follow Citizens Advice guidance; if a relevant sector ombudsman applies use that route.

Check final billing

Confirm you will not be charged for future boxes. If you see an unexpected charge, contact support and request a refund. Keep all confirmation emails or screenshots of the cancellation.

Account data and re-activation

Gousto may delete inactive accounts after 6 months and remove unused credit, per their policy research note. If you want to keep recipes or preferences, export or record them before cancellation. To re-activate, sign in and follow account re-join steps or create a new account.

What to do if a box still arrives after cancellation

Gousto can deliver upcoming scheduled boxes if recipes were already picked. If you were charged after cancelling, contact Help Centre and request a refund with evidence of cancellation. Refer to Gousto's help article: I cancelled but a box is still coming.

Follow this checklist to cancel cleanly and protect your money.

• 1. Log in to Gousto and cancel via My Details or use the Help Centre: official cancellation guide.
• 2. Save on-screen confirmation and any confirmation email.
• 3. If cancelling by phone, record date, time and agent name and request written confirmation.
• 4. If disputing a charge after cancellation, gather proof: account screenshots, chat transcripts, emails and bank statement entries.
• 5. For registered letters send to Gousto, The Shepherdess, N1 7LH London and keep proof of postage.
• 6. If you paid by credit card and need to escalate, consider asking your card issuer for chargeback or Section 75 guidance.