Cancel Just Eat Plus the easy way

Subscription at a glance

Just Eat Plus is a membership from Just Eat that offers £0 delivery fees on qualifying orders over £15 from participating partners and members-only deals. Pricing reported in 2026 includes a £5.99 price point, offered either as a monthly subscription or as a one-off 90-day membership in some sources.

Who runs it

Just Eat Plus is provided by JUST EAT LIMITED, part of Just Eat Takeaway.com, headquartered in London. Company registration and legal data are public.

How it works

Members get free delivery on participating restaurants for orders over £15 (excluding fees) and access to exclusive offers. The service has two reported delivery models: a £5.99 monthly subscription and a £5.99 90-day non-renewing membership.

Official company details: Company registry.

Web cancellation (recommended)

1. Sign in to your Just Eat account at the website or open the app.
2. Open My Just Eat+ or Membership section in your account.
3. Click "Request Cancellation" on your Just Eat+ page.
4. Take a screenshot of the confirmation screen and wait for a confirmation email.
5. If you cancel within 14 days, check refund details under your payment method; reimbursement must be processed within 14 days after the trader is informed of the cancellation.

iOS and Android

1. Open the Just Eat app and sign in.
2. Tap Account then Just Eat+.
3. Choose "Request Cancellation" and confirm.
4. Capture the confirmation screen and keep any confirmation email.

Phone

1. Just Eat does not publish a dedicated cancellation phone number; use the in-app help or support options to request a callback if available.
2. If connected to an agent, ask for a reference number and confirmation email.
3. Record date and time of the call in case of dispute.

Email

1. Send an email to [email protected] with subject "Cancel Just Eat Plus - [Your Name]" and include account email, full name, and postcode.
2. Request written confirmation and a refund if within 14 days.
3. Keep the sent message and any reply as proof.

Post

1. Write a signed letter addressed to Just Eat Plus, 2 Fleet Place, EC4M 7RF London, United Kingdom stating your name, account email, and clear instruction to cancel.
2. Send by recorded or registered post and keep the receipt.
3. Allow time for delivery and processing; retain proof of posting.

Cooling-off period (14 days)

If you bought Just Eat Plus online, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can cancel within 14 days from the date the contract was entered into. If you cancel within 14 days, reimbursement must be made without undue delay and no later than 14 days after the trader is informed of the cancellation. Your membership use during the first 14 days determines the refund amount.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Just Eat Plus raises the subscription price during a fixed-term commitment, you can challenge unfair contract terms under the Consumer Rights Act 2015. Seek written notice of the increase and ask for termination without penalty if the new price changes the contract materially. Keep written proof of the price change notification.

Applicable law: Consumer Rights Act 2015.

Moving address

If you move to an address where Just Eat+ is not available or the service cannot be provided, request cancellation by emailing [email protected] and include a proof of new address such as a council tax bill or tenancy agreement. Just Eat Plus does not publish a specific list of accepted documents but provide clear proof linking you to the new address.

Applicable law: Consumer Contracts Regulations 2013 where availability affects performance.

Death of the subscriber

To cancel after the death of a subscriber, send a request signed by the executor or next of kin with a copy of the death certificate to [email protected] or by post to the registered address. Keep copies of all documents sent. Just Eat Plus does not publish a dedicated policy in public help pages; handle the account with supporting documents.

Legitimate grounds and complaints

Legitimate grounds include a persistent failure to provide the service with reasonable care and skill, e.g. repeated inability to access the membership benefits. Document incidents, take screenshots, and request cancellation and refund in writing. If the trader refuses, escalate to Citizens Advice and cite the Consumer Rights Act 2015 obligation to perform services with reasonable care and skill.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Reported retention offers from Just Eat Plus are not documented in the research. If you want to try to keep benefits at lower cost, contact support via in-app chat or email and request a retention offer. Script: state your account email, note that you are considering cancellation, mention competitor price (for example Deliveroo Plus Gold £4.99 monthly), and request any available discount or trial extension. Keep all responses in writing.

What cancelling saves you

Monthly plan calculation: £5.99 x 12 = £71.88 per year. If you cancel a monthly plan you save £71.88 per year.

90-day membership calculation: £5.99 for 90 days equals £5.99 x 4 = £23.96 per year if purchased four times; however the 90-day plan is reported as non-renewing.

Cheapest real alternative from research: Deliveroo Plus Gold at £4.99 monthly = £4.99 x 12 = £59.88 per year or £49.90 annual option. Example savings vs Just Eat Plus monthly: £71.88 - £59.88 = £12.00 per year if you switch to Deliveroo Plus Gold monthly, or £71.88 - £49.90 = £21.98 per year if you buy Deliveroo annual £49.90.

Key UK laws

The main laws that protect you are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Under the Consumer Contracts Regulations you have a 14-day cancellation right for distance contracts. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill and unfair contract terms are not binding.

Refund timing and method

If you validly cancel within 14 days, the trader must reimburse payments without undue delay and no later than 14 days after being informed of the cancellation. Refunds must be made using the same payment method, unless you agree otherwise. Exception: if you chose a more expensive delivery option, the trader reimburses up to the least expensive generally acceptable delivery cost.

Escalation steps

1. Complain to Just Eat in writing and keep evidence. 2. If unresolved, get advice from Citizens Advice or Trading Standards. 3. If payment was by card and the service was not provided, consider a chargeback via your card issuer or Section 75 claim for qualifying transactions. 4. If a merchant practice appears to be a hard-to-cancel subscription or unclear auto-renewal, contact the Competition and Markets Authority or your local Trading Standards.

Official reference for contract rules: Consumer Contracts Regulations 2013.

Confirm access and final billing

After cancellation, check your account status page to confirm membership end date. If you cancelled within 14 days and requested a refund, expect reimbursement within 14 days of Just Eat being informed. Keep bank statements to confirm the refund.

Data and re-activation

Your account history, saved addresses and payment methods remain on your Just Eat account. You can re-activate Just Eat Plus by purchasing again through the app or website. If you want personal data removed, request deletion from [email protected] and keep written confirmation.

What to do if refund is delayed

If refund is not received within 14 days, send a follow-up email quoting the original cancellation date. If still unresolved, seek help from Citizens Advice and consider a chargeback or Section 75 claim if the payment qualifies.

Use this checklist to complete and document your cancellation.

• Log in and click "Request Cancellation" on My Just Eat+ page; capture a screenshot of the confirmation.
• If cancelling by email, send to [email protected] with subject "Cancel Just Eat Plus" and include your account email and postcode; keep the sent email.
• If sending a letter, use recorded delivery to: Just Eat Plus, 2 Fleet Place, EC4M 7RF London, United Kingdom and keep the posting receipt.
• Expect refund within 14 days after the trader is informed; monitor your bank statement.
• If you used the service during the first 14 days, calculate the proportion of the service provided and request the correct refund amount in writing.
• If the trader refuses an entitled refund, escalate to Citizens Advice and your card issuer for chargeback or Section 75 where applicable.