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We generate and send your cancellation letter to Just Eat by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Just Eat agreement
Step-by-step 2026 guide to cancel Just Eat and request refunds. Includes customer reviews (1.3/5), legal rights and alternatives to save money.
| Item | Value |
|---|---|
| Fastest method | Order details page - use the 'Can we help with anything?' option to request immediate assistance; Just Eat attempts to contact the Business on your behalf |
| Effective delay | Not published by Just Eat |
| Notice period | Not published by Just Eat |
| Cancellation fee | 0 |
| Minimum commitment | 0 |
| Phone + hours | Not published by Just Eat |
| Postal address for registered letter | Just Eat, 2 Fleet Place, EC4M 7RF London, United Kingdom |
Just Eat is an online food ordering marketplace connecting consumers with restaurants and takeaways in the United Kingdom. Customers place delivery or collection orders through the website or apps; the legal contract for the food is between the customer and the restaurant or takeaway (the Business).
Just Eat operates as a platform to show menus, accept payments and pass orders to participating restaurants. The company also offers a paid membership named Just Eat+ that reduces delivery fees on eligible orders.
| Fact | Detail |
|---|---|
| Support email | [email protected] |
| Terms | Official terms and conditions |
| Company registration | Companies House record |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Order details page (Web/App) | Open the order, select 'Can we help with anything?', request cancellation; Just Eat will contact the Business | Attempt immediate | Order screen message / confirmation attempt | Easy |
| Contact the Business directly | Use the Business contact details in order confirmation to ask the restaurant to cancel | Varies by Business | Reply from Business or none | Medium |
| Just Eat Customer Care | Submit a complaint via Help Centre; Customer Care will try to contact the Business for you | Up to 24 hours response time reported by Help Centre | Help Centre ticket number | Medium |
| Email [email protected] with order details and reason | Up to 24-48 hours typical response | Email thread | Medium | |
| Post (registered letter) | Send registered letter to the registered address with order details and cancellation request | Delivery time plus processing by Just Eat | Royal Mail proof of postage | Hard |
If you move and can no longer use the same local restaurants, cancel any paid membership by following the subscription cancellation steps below and update address in account settings. Proof required: new address evidence if disputing charges (utility bill or tenancy agreement).
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contracts where relevant. See Consumer Contracts Regulations 2013.
If Just Eat or a Business increases the price of a subscription or service and you have already paid for a period, you may cancel before the next renewal. Proof required: copy of notification email or screenshot of changed terms.
Applicable law: Consumer Rights Act 2015 protects against unfair terms and the CMA monitors unclear auto-renew practices.
To cancel a subscription following the death of an account holder, contact Just Eat Customer Care and provide a copy of the death certificate and proof of identity for the person requesting cancellation.
From Just Eat policy and Help Centre, accepted grounds where action may be taken include: order not delivered, incorrect or missing items, food unfit to eat. To report an issue, raise it within 24 hours of placing the order and supply evidence such as photographs.
Applicable law: Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
Just Eat subscriptions like Just Eat+ are monthly and auto-renew. If you subscribed online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for distance contracts unless the service was fully performed with your consent. If you used the membership during the cooling-off period, you may have waived the refund right for that period. Proof required: order confirmation and timestamp showing usage.
Applicable law: Consumer Contracts Regulations 2013.
Just Eat does not publish standard retention offers for customers who request cancellation. The platform sometimes offers promotional discounts or free delivery trials, but no guaranteed retention package is listed in official materials. To ask for a retention offer: contact Customer Care via the Help Centre, show your order history and request a free trial or promotional credit. Keep copies of any offer in writing.
Compute yearly saving on Just Eat+ at the published monthly price: Just Eat+ = £5.99 x 12 = £71.88 per year.
Cheapest real alternative from competitors in research: Grub Direct monthly price is £30 per month, annual £360. Ordery UK monthly price is £39, annual £468. SpeedyFood monthly price is £49, annual £588. Example comparison: cancelling Just Eat+ saves £71.88 per year versus keeping it. Choosing Ordery UK for a restaurant is a business alternative at £39 per month; for consumers there is no direct consumer subscription alternative listed. Showed competitor monthly prices: Grub Direct £30 per month, Ordery UK £39 per month, SpeedyFood £49 per month.
Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and invalidates unfair contract terms. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off right for most distance contracts. The CMA enforces rules on unfair auto-renewal and hard-to-cancel subscriptions.
Step 1: Complain to Just Eat via the Help Centre and keep written evidence. Step 2: If unresolved, seek guidance from Citizens Advice and escalate to the appropriate ombudsman if the dispute falls within one of their sectors. Step 3: For qualifying card payments, consider Section 75 or a chargeback via your card issuer. Step 4: Retain screenshots, emails, photos of the order, and timestamps when you made the cancellation request.
Relevant official resources: Just Eat terms Official terms and conditions and company details Companies House.
After you request cancellation, check your payment method for any final authorised charges. Service or delivery fees are not refundable according to Just Eat terms in many cases; request a refund only if you have evidence of an issue.
To remove personal data, go to your account settings or contact Customer Care and request deletion. Keep copies of the confirmation when deletion or data export is completed.
To re-subscribe to Just Eat+, sign in, go to Membership and follow the subscription steps. Monthly membership at the published rate will auto-renew at £5.99 per month unless cancelled before the renewal date.
Use this checklist to prepare and follow up your cancellation request.
£5.99
/ mois
£0 delivery fees on eligible orders over £15 from participating partners, members-only deals, auto-renews monthly.
£5.99 (reported one-off for 90 days)
/ mois
Some sources reported a 90-day membership for a one-off £5.99 payment, but official materials list a £5.99 monthly auto-renewing subscription.
No commitment. Billoff helps you cancel or adjust your Just Eat subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£30
/ mois
Commission-free EPOS and online ordering with a branded app for restaurants.
£39
/ mois
Online ordering platform with direct Stripe payments to the restaurant.
£49
/ mois
Bespoke branded ordering app for restaurants with zero commission.
Just Eat is available in many countries. Here are several frequently cited markets:
What you should know about Just Eat subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Just Eat subscription, whichever payment method you use.
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