Monthly
£6.99
/ mois
Billed monthly, cancel anytime, all deals in all cities included.
Billed monthly
cancel anytime
all deals in all cities included.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Neotaste the easy way
We generate and send your cancellation letter to Neotaste by registered mail
- No printing required
- Tracked electronic delivery
- Ready in 2 minutes
Preview of your letter
PreviewSender
Recipient
Neotaste
100 Fetter Lane
EC4A 1BN London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Neotaste agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Neotaste service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Neotaste service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
- Compliant and effectiveUp-to-date legal template
Neotaste
Step-by-step guide to cancel Neotaste, your rights, refund options and alternatives. App rating 4.6/5. Save money and stop future charges.
https://neotaste.com
London, United Kingdom
Food Delivery
Cancellation at a glance
| fastest method (name it + why) | Email to [email protected] - explicit channel listed by NeoTaste for member termination |
|---|---|
| effective delay | Termination takes effect at the end of the current billing cycle for paid subscriptions |
| notice period | Not published by Neotaste |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | 0 months (plans state cancel anytime) |
| phone + hours | Not published by Neotaste |
| postal address for registered letter | Neotaste, 100 Fetter Lane, EC4A 1BN London, United Kingdom |
What is Neotaste
Service summary
Neotaste is a food discovery and deals app that lists local restaurant offers and enables customers to book discounted meals. The platform targets diners who want to discover new restaurants and restaurateurs seeking free marketing and better occupancy.
How it works
Users sign up for a free trial or a paid plan. Subscriptions provide access to deals across cities. NeoTaste sells monthly, yearly and multi-year plans and a corporate benefit option.
Key company facts
| Legal name | Neotaste GmbH |
|---|---|
| Headquarters | Berlin, Germany |
| CEO | Hendrik Sander |
| Founded | 2019 |
| Support | support and FAQ |
How to cancel Neotaste
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Send a clear termination request to [email protected] or [email protected] | Immediate to 24 hours for confirmation | Email reply or ticket number | Easy | |
| In-app / Web | Cancel subscription from app settings or account on website | 5-15 minutes | Screenshot of cancellation confirmation | Medium |
| Postal letter | Send registered letter to Neotaste, 100 Fetter Lane, EC4A 1BN London | Dependent on postal delivery - 2-7 days | Proof of delivery / signed receipt | Medium |
| Phone | Not publicly published - support phone number not disclosed | Not published by Neotaste | Not published by Neotaste | Hard |
| Refund / Cooling-off | Exercise 14-day right of cancellation via clear statement to [email protected] or German address in research | Reimbursement within 14 days of cancellation notice | Email confirmation and refund transaction | Medium |
Web / In-app cancellation
- Open the NeoTaste app or visit your account at https://neotaste.com/gb
- Go to Account or Settings and find Subscriptions
- Select Cancel subscription and follow on-screen prompts
- Save a screenshot of the confirmation for proof
iOS
- Open the App Store on your iPhone
- Tap your profile, then Subscriptions
- Find NeoTaste and Cancel Subscription
- Keep the App Store confirmation email or screenshot as proof
Android
- Open Google Play Store and tap your profile
- Tap Payments and Subscriptions then Subscriptions
- Find NeoTaste and Cancel subscription
- Keep Google Play confirmation or screenshot
- Send a clear message to [email protected] or [email protected] with subject 'Cancel subscription'
- Include your full name, account email and last 4 digits of payment card
- Request written confirmation and keep the email thread as proof
Post (registered letter)
- Write a clear cancellation statement with your account details
- Send by registered post to Neotaste, 100 Fetter Lane, EC4A 1BN London, United Kingdom
- Keep the registered post receipt and delivery confirmation
Cancel by reason
Moving / relocation
If you move to a location where NeoTaste offers no services and you can prove it with a dated tenancy agreement or utility bill, request cancellation by emailing [email protected] and attach proof. NeoTaste's own documentation does not list a relocation policy; submit proof with your request.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
If NeoTaste increases the subscription price during an ongoing contract and does not offer the right to cancel at the new price, you may cancel. Provide a screenshot of the price notice from NeoTaste and your payment receipts. The company must allow termination if the change is unfavourable.
Applicable law: Consumer Rights Act 2015 and guidance from the Competition and Markets Authority.
Death of subscriber
For death of the subscriber, provide a death certificate and proof of identity of the estate representative when requesting cancellation. NeoTaste has not published a specific death policy; use the support email.
Legitimate ground
Research indicates NeoTaste accepts standard reasons tied to contract performance issues. Examples include inability to access booked offers or repeated technical failures. Provide documentary proof such as screenshots, booking rejections or correspondence with restaurants.
Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.
End of commitment
For subscriptions with indefinite term, termination is possible at the end of the current billing cycle. To avoid renewal, send cancellation before the billing date. If you have a paid annual plan charged upfront, request cancellation by email; NeoTaste's practice is that termination takes effect at the end of the billing period.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cooling-off (14-day right)
Consumers in the UK have a 14-day cooling-off period for online subscription contracts. To exercise it, send a clear statement to [email protected] or the German address mentioned in NeoTaste's refund policy and request reimbursement. If you agreed to service start during the period, NeoTaste can charge for the proportion of service used.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Negotiate or save
Before you cancel: negotiate
NeoTaste may offer retention options but research shows no standard list of retention offers. When contacting support, ask explicitly for a refund, a pro rata refund, or a discounted extension. Use this script in your email: 'I request cancellation and refund for the unused period. If you cannot refund, please offer a retention credit or discounted rate.' Attach proof of cancellation attempts and trial usage. If NeoTaste refuses, escalate using the steps in the legal protections section.
What cancelling saves you - yearly calculation
Compute savings from current plans:
- Monthly plan at £6.99: £6.99 x 12 = £83.88 per year
- Yearly plan at £71.88: £71.88 per year
- 2 year plan amortised per year: £95.76 every 2 years = £47.88 per year
Cheapest real alternative from competitors in the research is Planty at £60 per month. Annual comparison:
- NeoTaste yearly plan: £71.88 per year
- Planty monthly service at £60 per month: £60 x 12 = £720 per year
Example saving if cancelling NeoTaste yearly plan and switching to no subscription: cancel NeoTaste yearly plan saves £71.88 immediately. If you instead switch from NeoTaste monthly (£6.99 x 12 = £83.88) to no paid service, you save £83.88 per year.
Legal protections and escalation
Key UK consumer law
The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator is the Competition and Markets Authority (CMA).
Cooling-off and refunds
The Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for online subscription agreements. If you cancel within 14 days, NeoTaste must reimburse payments received within 14 days of the cancellation notice. If you agreed to service start during that period, NeoTaste can charge for the proportion of service provided.
Unfair contract terms and auto-renewal
The Consumer Rights Act 2015 bans unfair contract terms. The CMA treats unclear auto-renewal or hard-to-cancel subscriptions as potential unfair practices. If NeoTaste's auto-renewal or trial conversion is unclear or not properly communicated, you can challenge it with Citizens Advice and the CMA.
How to escalate
First complain to NeoTaste by email to [email protected] or by registered post to Neotaste, 100 Fetter Lane, EC4A 1BN London. If unresolved, contact Citizens Advice and report to the CMA. For card payments, request a chargeback via your card issuer or consider Section 75 where applicable.
What to do after cancelling Neotaste
Confirm access and final billing
After cancellation, keep the confirmation email or registered post receipt. Check your bank statement for any further charges for at least one billing cycle. If you are charged again, contact support with proof and your bank to request a chargeback if needed.
Data and account retention
Request account deletion or data export by emailing [email protected]. Confirm whether NeoTaste retains your booking history and personal data; if you want deletion, request it in writing.
Re-activation
If you decide to return, re-subscribe via the app or website. Note that past trial offers or discounts may not be repeated.
Next steps and practical checklist
Use this checklist to stop charges and preserve evidence.
- Send cancellation email to [email protected] and keep the sent message
- Take a screenshot of in-app cancellation or App Store / Google Play cancellation confirmation
- If you send post, use registered mail to Neotaste, 100 Fetter Lane, EC4A 1BN London, United Kingdom and keep the receipt
- Check bank statements for the next 30 days for any unexpected charges
- If within 14 days of signing, request a refund under the Consumer Contracts Regulations 2013
- If refund refused, escalate to Citizens Advice, then the CMA, and consider chargeback or Section 75 with your card issuer
Plans
Yearly
£5.99
/ mois
Billed annually, cancel anytime, all deals in all cities included.
Billed annually
cancel anytime
all deals in all cities included.
2 Years
£3.99
/ mois
Billed every 2 years (£95.76 every 2 years), cancel anytime, all deals in all cities included.
Billed every 2 years (£95.76 every 2 years)
cancel anytime
all deals in all cities included.
No commitment. Billoff helps you cancel or adjust your Neotaste subscription without hunting down every detail alone.
Pros & cons
Pros
Provides local restaurant deals and a single app experience for discovery.
Offers a free trial before subscription.
Corporate benefit option available for employers with priority support.
Cons
Research shows repeated complaints about unexpected annual renewals after free trials and refused refunds.
Users report a lack of reminders before trial expiration and charges.
Customer support is described as inflexible by some customers when handling refunds.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
BOZU
£220
/ mois
Chef-cooked high-protein meals delivered chilled across the UK with keto and halal options.
Planty
£60
/ mois
Chef-prepared plant-based ready meals delivered frozen.
Too Good To Go
£0
/ mois
App focused on selling unsold restaurant food at low cost rather than subscription deals.
Countries where Neotaste is available
Neotaste is available in many countries. Here are several frequently cited markets:
United KingdomGermanyNetherlands
Subscription & cancellation
What you should know about Neotaste subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Neotaste subscription, whichever payment method you use.
Manage your Neotaste subscription
Cancel, adjust, or compare options in a few clicks.