Cancel Amazon Luna the easy way

Cloud gaming service from Amazon

Amazon Luna is a cloud gaming platform offering streamed games to browsers, Fire TV, Windows, Mac, and compatible devices. It provides a rotating free selection for eligible Prime members and paid channels for expanded libraries.

Who it is for

The service targets Amazon Prime members, casual gamers, families and users who want to play without buying high end hardware.

Company facts

Web (detailed steps)

1. Go to Your Memberships & Subscriptions on Amazon.co.uk and sign in.
2. Find Amazon Luna in the list of subscriptions and click Manage subscription.
3. Choose Turn off auto-renewal or Cancel subscription and confirm.
4. Keep the confirmation email as proof. Access continues until the end of your current billing cycle.

iOS (detailed steps)

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, locate Luna, tap Cancel Subscription and confirm with your Apple ID.
3. Apple issues a confirmation email and the cancellation is handled by Apple if the purchase was through the App Store.

Android (detailed steps)

1. Open the Google Play Store app, tap your profile, then Payments & subscriptions then Subscriptions.
2. Select Amazon Luna and tap Cancel subscription. Confirm the cancellation.
3. Keep Google Play’s confirmation email or receipt as proof.

Phone (detailed steps)

1. Sign in to your Amazon account and use the Help pages to request a call or chat, or call Amazon Customer Service if you have the number on your account.
2. Ask the agent to cancel your Luna subscription and request an email confirmation or case number.

Post and Email (detailed steps)

1. Post: Send a registered letter to Amazon Luna, 60 Holborn Viaduct, EC1A 2FD London, United Kingdom, stating your account email and request to Cancel the Luna subscription.
2. Email/contact form: Use the contact options listed on Amazon help pages and request cancellation in writing; retain the reply as proof.

Moving abroad

Rule: If you move outside service availability you may cancel. Required proof: proof of new address such as a utility bill or official document. Applicable law: Consumer Contracts Regulations 2013 cooling-off rights where relevant.

Price increase

Rule: If Amazon changes the price mid-subscription and the change is not accepted by you, you may cancel. Required proof: copy of the price change notification or account message. Applicable law: Consumer Rights Act 2015 and guidance from the Competition and Markets Authority (CMA).

Death of subscriber

Rule: Estates may request cancellation and refund for any unused subscription period. Required proof: death certificate and proof of account ownership. Applicable law: Consumer Contracts Regulations 2013 and general contract law.

Legitimate grounds accepted by Amazon Luna

From available information Amazon accepts withdrawal within 14 days of subscription signup or conversion from a free trial to paid. Required proof: purchase record showing signup date and any evidence of trial conversion. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.

End of commitment

Rule: Luna subscriptions renew monthly and there is no minimum commitment. Required proof: not needed for simple expiry; confirm via account page. Applicable law: Consumer Rights Act 2015.

Cooling-off period

Rule: You have a 14 day withdrawal right starting from subscription order for online contracts, with a refund if you withdraw within 14 days; Amazon may deduct the value of any subscription time used during that period. Required proof: transaction date and evidence you did not access Premium Content if you want a full refund. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. See also Amazon's help pages on refunds at Amazon help.

Before you cancel: negotiate

Retention offers by Amazon Luna are not publicly published in the research data. If you want to ask for a retention offer you should contact Amazon Customer Service from your account, explain why you want to cancel and request a promotional extension or a reduced rate. If your subscription was billed via Apple or Google Play you must manage and request retention directly through those stores. There are no specific retention discounts publicly disclosed for Luna.

What cancelling saves you

We calculate yearly costs using listed monthly prices.

Luna Premium: £8.99 per month x 12 = £107.88 per year.

Ubisoft+ channel: £14.99 per month x 12 = £179.88 per year.

Jackbox Games channel: £3.99 per month x 12 = £47.88 per year.

Amazon Prime (gives Luna Standard benefit): £9.00 per month x 12 = £108.00 per year, or £95.00 per year if billed annually.

Cheapest competitor from our list: Boosteroid at £14.49 per month. Yearly cost: £14.49 x 12 = £173.88 per year.

Example saving: Cancelling Luna Premium saves £107.88 per year compared with keeping it. Switching from Luna Premium (£8.99) to Boosteroid (£14.49) increases cost by £14.49 - £8.99 = £5.50 per month, or £66.00 per year.

Primary UK laws and regulator

The Competition and Markets Authority (CMA) oversees unfair subscription practices. Relevant laws include the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 also sets cooling-off rules for renewal periods. Official reference: Digital Markets, Competition and Consumers Act 2024.

Cooling-off and refunds

You have a 14 day withdrawal right for online contracts under the Consumer Contracts Regulations 2013. For digital services the right remains unless streaming or download started with your express consent. Amazon policy states that if you withdraw within 14 days of signing up or converting from a free trial to a paid subscription Amazon will refund the full Premium Plan fee but may charge the value of the subscription used during that period. See Amazon help: Amazon refunds and cancellations.

Escalation steps

Step 1: Complain to Amazon using Your Account and the help pages. Step 2: If unresolved, contact Citizens Advice for guidance or escalate to the CMA for unfair terms. For payment disputes contact your card issuer for chargeback or Section 75 if the payment qualifies. Consumer Rights Act 2015 covers service quality and unfair terms.

Access after cancellation

When you cancel you retain access until the end of your current billing cycle. Save any local game data you need. Game progress tied to your Amazon account normally remains available if you resubscribe using the same account.

Data and account

If you want to remove personal data or linked devices, manage settings in your Amazon account privacy and device management pages. Request account data deletion via Amazon account settings if required.

Final billing and receipts

Keep the cancellation confirmation email and final receipt. If you believe you are due a refund and it is not processed, use the Amazon help page to file a refund request: Amazon help centre.

Complete these items to finish your cancellation and protect your consumer rights.

• Sign in to Amazon.co.uk and cancel via Your Memberships & Subscriptions.
• Save the confirmation email or screenshot showing cancellation.
• If you used a free trial, check if you cancel within 14 days to request a refund.
• Note the end date of your current billing cycle to confirm access end.
• If charged through Apple or Google Play, cancel in the respective store and save the receipt.
• For disputes, collect evidence: transaction receipts, cancellation confirmation, correspondence.
• If you paid with a card and need to escalate, contact your card issuer for chargeback or Section 75 where applicable.