Short-term server rental (3 days)
Not published by G-Portal
/ mois
3 day rental periods, configurable slots and RAM, regional host locations
3 day rental periods
configurable slots and RAM
regional host locations
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel G-Portal the easy way
We generate and send your cancellation letter to G-Portal by registered mail
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Preview of your letter
PreviewSender
Recipient
G-Portal
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of G-Portal agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the G-Portal service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the G-Portal service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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G-Portal
Step-by-step guide to cancel G-Portal in the UK. Includes refund rules, 72-hour auto-renew window, support contacts and a 4.5/5 Trustpilot rating.
Cardiff, United Kingdom
Gaming
Cancellation at a glance
| fastest method (name it + why) | PC - Cancel from the G-Portal website account (fastest because cancellation is processed immediately on the cancellation screen) |
|---|---|
| effective delay | Immediate processing; server runs until the end of paid rental period |
| notice period | Not published by G-Portal |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | 3 days |
| phone + hours | Not published by G-Portal |
| postal address for registered letter | G-Portal, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is G-Portal
Company overview
G-Portal is a game server and voice server hosting platform operated by Ociris GmbH. The service targets players, game studios, content creators and businesses that need rented game servers with regional host locations and configurable slots and RAM.
Core services
G-Portal rents game servers in short-term periods (3, 7 or 30 days and some offerings at 90 or 365 days). Management is via a web control panel. Subscriptions and rentals can auto-renew unless cancelled.
Fact box
| Legal name | Ociris GmbH |
|---|---|
| Headquarters | Munich, Germany |
| Founded | 2003 |
| CEO | Jörg Hensen |
| Support | [email protected] |
| Monthly active users | 10 million |
How to cancel G-Portal
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (G-Portal website) | Log in, open Payment and Duration or credit card icon, then Cancellation tab | 5 minutes | On-screen confirmation and email receipt | Easy |
| Xbox | Cancel via Microsoft account subscriptions at account.microsoft.com | 5-10 minutes | Microsoft cancellation confirmation email | Medium |
| PlayStation | Cancel via G-Portal website cancellation screen; cancellation can be withdrawn before rental ends | 5-10 minutes | On-screen confirmation | Medium |
| Contact [email protected] requesting cancellation and include account details | varies; allow 24-72 hours for reply | Email reply from support | Medium | |
| Postal | Send a registered letter to G-Portal postal address requesting cancellation | several days to deliver and process | Proof of posting and no direct acknowledgement unless replied | Hard |
Web (recommended)
- Go to https://www.g-portal.com/en and sign in to your account.
- Click the credit card icon at bottom-left or open My Settings in the left sidebar.
- Select Payment and Duration, then open the Cancellation tab.
- Confirm cancellation on-screen. Save the on-screen confirmation and the confirmation email.
Xbox
- Open a browser and go to account.microsoft.com.
- Sign in with the Microsoft account used to pay for G-Portal on Xbox.
- Navigate to Subscriptions, locate G-Portal, click Manage then Cancel.
- Save the Microsoft confirmation email as proof.
PlayStation
- Sign in to your G-Portal account at https://www.g-portal.com/en.
- Follow the same web cancellation steps above to access the Cancellation tab.
- If you change your mind before the rental period ends use the same screen to withdraw the cancellation.
- Compose an email to [email protected] with your account name, server ID and a clear subject line: "Cancellation request".
- Request immediate cancellation and ask for written confirmation and the final billing amount.
- Keep a copy of the sent email and any reply as proof.
Postal
- Write a signed letter including your full name, account details, server ID and the request to cancel G-Portal services.
- Send by registered post to G-Portal, Crown Way, CF14 3UZ Cardiff, United Kingdom.
- Keep the proof of posting. Processing time will depend on G-Portal response.
Cancel by reason
Moving - change of residence
Rule: If you change country or cannot use the service at your new address, notify G-Portal and request cancellation. Required documents: new address proof (utility bill or tenancy), account details and server ID. Applicable law: Consumer Contracts Regulations 2013 where rights to cancel online contracts apply.
Price increase
Rule: If G-Portal increases a price on renewal and you want to cancel because of the increase, you must notify the company before renewal. Required documents: the renewal notice or your invoice showing the price increase, your cancellation request. Applicable law: Digital Markets, Competition and Consumers Act 2024 requirement to provide a renewal cooling-off notice on each renewal period. See the official text at Digital Markets, Competition and Consumers Act 2024.
Death of subscriber
Rule: Executors or family can request cancellation of a subscription. Required documents: copy of death certificate, proof of authority or relationship, account details. Applicable law: Consumer Rights Act 2015 and general contract transfer rules.
Legitimate ground - service failure or downtime
Rule: If the service is not provided with reasonable care and skill, cancellation is permitted. Required documents: screenshots, ticket numbers, recorded dates of outage, emails exchanged with support. Applicable law: Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill.
End of commitment
Rule: When a paid rental period ends you can choose not to renew. Required documents: none beyond account access. Applicable law: standard contract termination rules under UK consumer law.
Cooling-off period
Rule: For online purchases consumers generally have a 14-day cooling-off right under the Consumer Contracts Regulations 2013, with exceptions where digital content supply begins with the consumer's express consent. Required documents: proof of purchase and a clear cancellation statement. Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Retention offers reported: research contains no specific public retention offers from G-Portal. To ask for a retention offer send an email to [email protected] or open a support ticket at G-Portal support. Write your cancellation reason, ask for an offer or discount, and state whether you want to reduce server resources rather than cancel. If you rely on an immediate retention offer ask for the exact price and duration in writing before accepting.
What the cancellation saves - example calculation
We compare two real competitor prices. Xbox Game Pass Ultimate costs £16.99 per month. Boomerang Rentals costs £3.99 per month. Monthly saving switching from Xbox to Boomerang: 16.99 - 3.99 = £13.00. Yearly saving: 13.00 x 12 = £156.00 per year. Xbox yearly cost: 16.99 x 12 = £203.88 per year. Cheapest real alternative in our competitor list: Boomerang Rentals at £3.99 per month.
Legal protections and escalation
Key UK consumer laws
Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online contracts, with an exception for digital content where supply begins with the consumer's express consent.
Performance and unfair terms
Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and makes unfair contract terms unenforceable, including disproportionate cancellation penalties.
Auto-renewals and regulator guidance
The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practice. The Digital Markets, Competition and Consumers Act 2024 sets renewal cooling-off obligations and requires traders to provide a cooling-off notice on the first day of each renewal cooling-off period. See the official text at legislation.gov.uk.
How to escalate
1. Complain to G-Portal support in writing and keep records. 2. Contact Citizens Advice for guidance. 3. For card payments consider a Section 75 claim or contact your card issuer for chargeback. 4. If necessary, use the appropriate ombudsman or small claims court. Keep copies of all emails, tickets and payment records.
What to do after cancelling G-Portal
Check final billing
Confirm whether auto-renewal has been stopped and request a final invoice. If a renewal charge posted within 72 hours you can request a refund under G-Portal rules for recent auto-renewals.
Access and data
Servers remain active until the end of the paid rental period. Back up any saved game data, configuration files and logs before expiry. After expiry G-Portal may delete data; request data export from support if needed.
Re-activation
To restart a server sign in and rent a new server through the control panel or use the same account credentials to re-subscribe. If you cancelled via a platform subscription (Xbox) re-enable via the platform billing management.
Next steps and practical checklist
Follow this checklist to cancel and protect your rights.
- Sign in to your G-Portal account and follow the Cancellation tab procedure. Save the on-screen confirmation.
- If you paid via Xbox, cancel at account.microsoft.com and save the Microsoft confirmation email.
- If you paid via PlayStation cancel on the G-Portal site and note that cancellations can be withdrawn before the rental ends.
- Back up server files and player data before expiry.
- If you were auto-renewed within the last 72 hours request a refund citing G-Portal refund rules and include the charge date and transaction ID.
- If you do not get a reply, escalate to Citizens Advice and consider Section 75 or chargeback for qualifying card payments.
- Keep all correspondence, ticket numbers and proof of posting for postal cancellations.
Plans
Standard rental (30 days)
Not published by G-Portal
/ mois
30 day rental period, automatic renewal option, full control panel
30 day rental period
automatic renewal option
full control panel
No commitment. Billoff helps you cancel or adjust your G-Portal subscription without hunting down every detail alone.
Pros & cons
Pros
4.5/5 rating on Trustpilot indicating generally positive customer experience
Fast web cancellation route via the account control panel
Short rental periods (3, 7, 30 days) provide flexibility
Cons
Refunds are uncommon and only likely within a 72-hour auto-renew window
Some customers reported poor ticketing response and cancelled servers without acknowledgement
No clear published phone support or standard notice period available
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Xbox Game Pass Ultimate
£16.99
/ mois
Offers a large game library with cloud streaming rather than rented game servers.
Shadow PC Cloud Gaming
/ mois
Full Windows PC in the cloud rather than per-game server rentals.
Boomerang Rentals
£3.99
/ mois
Physical console game rentals rather than server hosting.
Countries where G-Portal is available
G-Portal is available in many countries. Here are several frequently cited markets:
United KingdomGermany
Subscription & cancellation
What you should know about G-Portal subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your G-Portal subscription, whichever payment method you use.
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