Cancel Just Dance the easy way

Overview

Just Dance is a dance game franchise and subscription service that lets players follow choreographed routines to popular songs. It is published by Ubisoft Entertainment and offers both a free mode (Just Dance Now) and subscription access (Just Dance+).

Products and access

Offerings include a free daily song via Just Dance Now, time-limited passes and an annual Just Dance+ pass. The 2026 game editions are sold as one-off purchases that can include limited months of Just Dance+ access.

Company facts

Android - In-app cancellation steps

1. Open the Just Dance Now app on your Android device.
2. Tap the Play icon then tap Shop at the top right.
3. Scroll down and tap Manage Subscriptions.
4. Select Just Dance Now VIP Pass or Just Dance+ and tap Cancel Subscription.
5. Keep the confirmation screen or screenshot it for your records.

Android - Google Play cancellation steps

1. Open the Google Play Store app.
2. Tap Menu then Subscriptions.
3. Select Just Dance Now from the list.
4. Tap Cancel Subscription and confirm.
5. Save the Google Play email confirmation as proof.

iOS / App Store guidance

1. If you bought the subscription through Apple, cancel via Apple App Store subscriptions. Just Dance does not publish its own iOS cancellation steps.
2. Open Settings or the App Store on your iPhone, go to Subscriptions and cancel the Just Dance subscription there.
3. Keep Apple confirmation email as proof of cancellation.

Cancel by post

1. Write a registered letter stating your name, account email and request to cancel the subscription.
2. Send to: Just Dance, 2 Woodberry Grove, N12 0DR London, United Kingdom.
3. Keep proof of posting and the delivery receipt.

If you cannot cancel

1. If the platform does not let you cancel, contact the store used to purchase (Google Play or Apple).
2. If payment continues after cancellation request, keep all records and follow escalation steps in the legal protections section.

Cooling-off period (14 days)

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right to cancel distance contracts from the date of conclusion. For digital content, the right is retained unless you requested immediate access and acknowledged that you would lose the right to withdraw. If you cancel within 14 days and did not waive withdrawal, you are entitled to a full refund. Required proof: order confirmation and proof you did not consent to immediate supply or, if you did consent, proof of date/time of that consent.

Service failure or defective digital content

If the service does not perform as described or is defective, you have remedies under the Consumer Rights Act 2015. Remedies can include a price reduction or a refund. Required proof: screenshots, recordings of fault, order confirmation, and correspondence showing the failure. Applicable law: Consumer Rights Act 2015.

Price increase

If Just Dance increases the price for an existing subscription mid-contract and you did not accept a contractual term allowing that increase, you may be entitled to cancel without penalty. Required proof: notification of price increase and original terms. Applicable law: Consumer Contracts Regulations 2013 and general contract law principles under the Consumer Rights Act 2015.

Death of subscriber

Where the subscriber has died, cancellation can be requested by an executor or next of kin. Required proof: death certificate and proof of relationship or executor status. Applicable law: general contract law; obtain a refund where permitted by the platform used to subscribe.

End of minimum commitment

If your subscription included a minimum fixed-term (for example a 3-month pass or 12-month pass), you may cancel only in accordance with the pass terms at the end of that period. Required proof: original receipt showing the pass duration.

Before cancelling: negotiating with Just Dance

Research does not report specific retention offers from Just Dance. To request a retention offer, contact the store where you purchased the subscription (Google Play or Apple App Store) or send a cancellation request and ask for any available offers in your cancellation message. Keep written records and screenshots of any offer. If you bought a game edition that bundled months of Just Dance+, check the edition terms for included months.

What cancelling saves you - yearly calculation

Example calculations based on published prices:

• Just Dance+ 1-month pass: £4.99 x 12 = £59.88 per year.
• Just Dance+ 3-month pass equivalent monthly price: £4.33 x 12 = £51.96 per year.
• Just Dance+ 12-month pass listed at £29.99 per year (monthly equivalent £2.50 x 12 = £30.00; annual price is £29.99). Therefore switching from 1-month to 12-month saves: £59.88 - £29.99 = £29.89 per year.
• Switching from 3-month at £51.96 to 12-month at £29.99 saves £21.97 per year.

Cheapest real alternative from competitors in the research: price information for competitors was not published in the available data. Use the free Just Dance Now option for zero monthly cost or consider one-off game purchases: Just Dance 2026 Deluxe costs £49.99 and Ultimate costs £64.99 as alternatives that include limited months of Just Dance+ in the bundle.

Key UK laws

Your rights are protected by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cancellation period for distance contracts and by the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and provides remedies for defective digital content.

See the Regulations at The Consumer Contracts Regulations 2013.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face traps such as hidden auto-renewal or no clear cancellation route, collect evidence and escalate.

How to escalate

1. Complain to Just Dance or the store where you bought the subscription with all records. 2. If unresolved, get guidance from Citizens Advice. 3. Use card issuer chargeback or Section 75 for qualifying card payments for transaction disputes. 4. If appropriate, complain to the relevant ombudsman. For the Regulations text see Regulations Part 3.

Access after cancellation

After you cancel, access typically continues until the end of your current billing period. Keep screenshots of the cancellation confirmation and the subscription end date.

Data and account

Check your Just Dance account settings for saved playlists, progress or linked profiles. If you want account data deleted, request deletion via the support channel you used to subscribe and keep copies of the request.

Final billing and refunds

If you cancelled within the 14-day cooling-off period and did not accept immediate supply, request a full refund. If you purchased via Google Play or Apple, follow their refund procedures and keep email confirmations as proof.

Re-activation

You can re-subscribe at any time through the same store; billing restarts on the date you re-subscribe and subscription length is established by the pass you choose.

Follow this checklist to cancel and protect your rights.

• Find the original order confirmation and payment receipt.
• If you subscribed on Android, open the Just Dance Now app and cancel via Shop > Manage Subscriptions.
• If you used Google Play, open Play Store > Subscriptions > Cancel and keep the confirmation email.
• If you used Apple, cancel via the App Store subscriptions and keep the Apple confirmation.
• Take screenshots of cancellation screens and save emails.
• If you need a refund within 14 days, request it and cite the Consumer Contracts Regulations 2013.
• If payment continues, contact your card issuer for chargeback or Section 75 if eligible.
• If you prefer postal cancellation, send a registered letter to Just Dance, 2 Woodberry Grove, N12 0DR London, United Kingdom and keep the delivery receipt.