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We generate and send your cancellation letter to Odeon by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Odeon agreement
Step-by-step guide to cancel Odeon memberships and bookings in the UK. Includes timelines, fees, customer reviews (1.6/5) and legal routes.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Online via ODEON account for monthly myLIMITLESS - immediate request in Membership area and instant confirmation; for single tickets use the ODEON App refund button up to 2 hours before screening |
| Effective delay | 30 days to process membership cancellations |
| Notice period | 30 days |
| Cancellation fee | 0 |
| Minimum commitment | 3 months (advertised minimum term reported in membership communications) |
| Phone + hours | Not published by Odeon |
| Postal address for registered letter | Odeon, 57-59 Haymarket, SW1Y 4QX London, United Kingdom |
Odeon operates a national chain of cinemas in the United Kingdom offering single-ticket sales, loyalty features (myODEON) and a subscription product called myLIMITLESS. myLIMITLESS offers unlimited standard 2D cinema access in Classic seats, plus discounts on food and drink and other member benefits.
Key customer offerings include: myODEON free account for bookings and points, myLIMITLESS subscription for unlimited films, online and app bookings, and LUXE auditorium upgrades (extra charge applies).
| Headquarters | London, United Kingdom |
| Founded | 1930 |
| Parent company | AMC Theatres |
| Employees | ~2.83K |
| Annual revenue | £210.21M |
Official help pages: Contact options, membership cancellation details at myLIMITLESS cancellation and booking rules at cancel or refund a booking.
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web - ODEON account (myLIMITLESS) | Log in - Membership - Cancel subscription or follow Membership cancellation prompts | Request recorded immediately; 30 days processing | Confirmation email or on-screen confirmation | Easy |
| iOS App - bookings | Open app - Purchases - select booking - tap Refund (available up to 2 hours before) | Refund button appears after payment settlement (up to 6 hours); refund processed up to 7 working days | Refund confirmation and bank refund | Easy |
| Android App - bookings | Open app - Purchases - select booking - tap Refund (available up to 2 hours before) | Same as iOS | Refund confirmation and bank refund | Easy |
| Send cancellation request via Odeon guest services email or help centre contact form | Acknowledgement automatic; processing 30 days for memberships | Automated reply and later written confirmation | Medium | |
| Post - Registered letter | Send signed notice to Odeon registered address | Allow posting time plus 30 days processing | Proof of postage; reply from Odeon | Hard |
| Phone | Contact guest services (number not published) or use Help Centre live chat where available | Varies | Call reference if given | Medium |
If you are moving and can no longer access Odeon sites, Odeon does not publish a dedicated relocation cancellation policy. Provide documentary proof of relocation (utility bill, tenancy agreement) when contacting Guest Services. Applicable law: Consumer Rights Act 2015 for service performance obligations.
If Odeon raises the subscription price mid-contract and you do not accept the increase, you may have the right to cancel if the change is a contract variation imposed without consent. Keep the announcement and your account billing history as proof. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms and auto-renewal.
Odeon does not publish a public policy for cancellation on bereavement. Notify Guest Services and supply a copy of the death certificate to request account closure and stop recurring payments.
Research and help articles show Odeon accepts cancellation requests submitted in writing and via account controls. Specific exceptional grounds are not listed in help pages; provide relevant documents when contacting Guest Services. Applicable law: Consumer Rights Act 2015.
Some myLIMITLESS offers include a minimum three-month commitment. If you are still within that minimum term your earliest cancellation date will be the end of that term. Evidence: membership adverts and user reports; applicable rule is stated in membership terms. Applicable law: Consumer Contracts Regulations 2013 when the contract was concluded online.
Consumer Contracts Regulations 2013 provides a 14-day cancellation right for most contracts concluded online or off-premises. The right to cancel can end earlier for services if you expressly agreed to immediate performance. If you signed up and explicitly consented to start service immediately, the 14-day right may not apply. Applicable law: Consumer Contracts Regulations 2013.
Research shows no widely reported retention offers from Odeon. To request a retention offer, contact Guest Services via the Contact Us page and ask to speak to membership support or live chat. Ask explicitly for a freeze, promotional rate, or conversion to an annual fee and request written confirmation of any offer.
Current myLIMITLESS Standard price: £16.99 per month. Annual myLIMITLESS price: £186 per year.
Calculation 1 - monthly to annual cost comparison: £16.99 x 12 = £203.88 per year. Annual plan cost = £186. Difference = £203.88 - £186 = £17.88 saved per year by switching from monthly to annual.
Calculation 2 - cancel membership entirely: if you cancel a monthly plan you stop paying £16.99 each month. Yearly cost avoided = £16.99 x 12 = £203.88.
Cheapest clear alternative for occasional cinema-goers: use single tickets from myODEON bookings from £5 per ticket in select offers. Example single-ticket baseline = £5 per visit. If you attend fewer than 41 visits per year, cancelling a £16.99 monthly plan (cost £203.88 annually) and buying single tickets at £5 would be cheaper: 41 x £5 = £205, so break-even is about 41 visits.
Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers from unfair contract terms. Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for many online contracts. The CMA monitors hard-to-cancel subscriptions and unclear auto-renewal terms.
1. Complain to Odeon first using the Help Centre contact routes and keep written records. 2. Contact Citizens Advice for guidance and template complaint steps. 3. For card payments, consider Section 75 or a chargeback via your card issuer if payments were unauthorised or the service was not supplied. 4. If unresolved, escalate to the appropriate ombudsman or regulator; the CMA can be informed of suspected unfair practices.
Confirm the cancellation date and final charge date in writing. For bookings cancelled via the app, expect refunds to take up to seven working days to appear in your account. Booking fees are non-refundable according to official help pages.
If you close your account, consult What happens if I close my account for data retention details. Request a data export or deletion where required.
You can sign up again after cancellation. If you cancelled during a minimum term and were charged beyond it, keep evidence and escalate via your card issuer if necessary.
Use this checklist to close your membership or secure refunds.
Free
/ mois
Book films, earn points, birthday surprises, flexible bookings. Avoid online booking fees when using certain third-party promotions.
£16.99
/ mois
Unlimited 2D films in Classic seats, 10% off food and drink, no online booking fees, advance screenings. LUXE access costs an extra £3 per visit.
No commitment. Billoff helps you cancel or adjust your Odeon subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£19.90
/ mois
Cineworld Unlimited is a rival cinema subscription with its own network and pricing; may include different blackout terms.
£17.99
/ mois
Vue Pass targets Vue cinemas and includes Vue-specific benefits.
£15.00
/ mois
Everyman focuses on boutique cinema experiences, price lower but fewer locations.
Odeon is available in many countries. Here are several frequently cited markets:
What you should know about Odeon subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Odeon subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.