Cancel PC Game Pass the easy way

Core service

PC Game Pass is a subscription service for PC players that provides access to a rotating library of more than 300 games, day-one releases from Microsoft, in-game benefits and an included EA Play membership.

Who it is for

The plan is aimed at PC players who prefer a subscription model to access a wide catalog rather than buying games individually.

How it is sold

PC Game Pass is sold on a monthly subscription basis with promotional trials for new subscribers. The standard UK price is 10.99 per month after any trial ends.

Web (recommended)

1. Open your browser and go to the Microsoft account Subscriptions page and sign in with the Microsoft account used to purchase PC Game Pass.
2. Find PC Game Pass in the list of subscriptions and select Manage.
3. Click Cancel or select Upgrade or Cancel and follow the on-screen instructions.
4. Keep the confirmation email and any on-screen confirmation number as proof.

iOS (App Store)

1. On your iPhone or iPad open Settings > [your name] > Subscriptions.
2. Select PC Game Pass from the list and choose Cancel Subscription.
3. If you do not see the subscription use the App Store > Account > Subscriptions path or contact Apple Support for assistance.
4. Keep the Apple cancellation receipt as proof.

Android (Google Play)

1. Open the Google Play Store app and tap your profile icon > Payments and subscriptions > Subscriptions.
2. Select PC Game Pass and tap Cancel subscription.
3. If purchased through a carrier or reseller, contact that provider for cancellation and ask for written confirmation.

Phone

1. Microsoft direct phone contact details are not published for PC Game Pass cancellations; use the Subscriptions page first.
2. If you must call a reseller or carrier, request the exact cancellation reference and the agent name.

Email

1. Send an email to [email protected] from the email address tied to your Microsoft account.
2. Include your Microsoft account email, subscription name (PC Game Pass), last four digits of payment method, and request to Cancel.
3. Save the reply email as proof of cancellation.

Post

1. Write a signed cancellation letter addressed to PC Game Pass, One Microsoft Way, 98052-6399 Redmond, USA. Include your Microsoft account email, subscription details and request to Cancel.
2. Send by registered post and keep the proof of posting.

Moving abroad

Rule - If you permanently move outside the United Kingdom and the service is not offered in your new country you may notify the trader with a clear cancellation statement. Required proof - proof of new permanent address (utility bill or official document) and your Microsoft account email. Applicable law - Consumer Contracts Regulations 2013 cooling-off rules apply where relevant and the trader must respond with an end of contract notice.

Price increase

Rule - A price increase that materially changes the contract entitles you to cancel without penalty if you do not accept the higher price. Required proof - the notification from Microsoft showing the price change and your cancellation request. Applicable law - Digital Markets, Competition and Consumers Act 2024 and CMA guidance on automatic renewals and contract changes.

Death of subscriber

Rule - Estate representatives may cancel subscription contracts by notifying the trader. Required proof - death certificate and proof of authority to act for the estate plus the account holder's Microsoft account details. Applicable law - Consumer Contracts Regulations 2013 general contract law principles.

Legitimate grounds accepted by PC Game Pass

Rule - Research shows PC Game Pass accepts cancellation for price increases and standard contract termination at the end of the billing period. Required proof - as appropriate to the ground stated (price increase notice, account details). Applicable law - see Digital Markets, Competition and Consumers Act 2024.

End of minimum commitment

Rule - For PC Game Pass itself the commitment is 30-day rolling; for third-party bundles a 12 or 24-month minimum may apply. Required proof - proof of purchase showing bundle terms or reseller contract. Applicable law - Consumer Rights Act 2015 concerning unfair contract terms.

Cooling-off rights

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for distance contracts. Exception - digital content can lose the right to a refund once download or streaming starts and you gave express consent and acknowledged loss of the right. Required proof - purchase date and any explicit consent given at the time of download. Applicable law - Consumer Contracts Regulations 2013 and related guidance. For renewal cooling-off rights and end of contract notice see Digital Markets Act guidance.

Before cancelling: negotiate

Retention offers - research does not report specific, standard retention offers from PC Game Pass. How to ask - sign in to the Microsoft account Subscriptions page and choose Manage > Cancel to see any offers on-screen, or contact support by email at [email protected] and request retention or promotional pricing. If you purchased through Apple or Google contact them for platform-specific options.

What cancelling saves you

Annual cost for PC Game Pass: £10.99 x 12 = £131.88 per year.

Cheapest competitor from research: NVIDIA GeForce NOW Ultimate at £7.99 per month. Annual cost: £7.99 x 12 = £95.88 per year.

Yearly saving if you switch from PC Game Pass to NVIDIA GeForce NOW Ultimate: £131.88 - £95.88 = £36.00 per year.

Other comparisons:

• Boosteroid: £89.88 per year (12.39 x 12 = £148.68? Research gives annual £89.88; use official annual price) - annual listed price from research is £89.88.
• EA Play Pro: £16.99 per month = £203.88 per year (16.99 x 12 = £203.88), or annual £109.99 if you prefer EA Play Pro annual plan.

Note promotional trial: new subscribers may be offered a 14-day trial for £1.00 that converts to £10.99 per month after the trial ends.

Key UK laws and regulator

The primary regulator is the Competition and Markets Authority (CMA). Relevant laws include the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 contains provisions on renewal cooling-off rights and end of contract notices. See the legislative text on cooling-off rights at legislation.gov.uk.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most distance contracts with a refund right, except when digital content download or streaming has started and the consumer gave express consent to lose the right. The Digital Markets Act requires traders to issue an end of contract notice and, where applicable, refund overpayments promptly (within 24 hours for online notifications or 3 working days for other methods).

Escalation steps

Step 1: Complain to PC Game Pass via the Subscriptions page or [email protected] and keep written proof of the complaint. Step 2: If unresolved, get help from Citizens Advice and follow CMA guidance on auto-renewals. Step 3: For payments by credit card consider a Section 75 claim or chargeback via your card issuer where applicable. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as unfair practices.

Access after cancellation

When you cancel PC Game Pass your access remains until the end of the current billing period as shown on your account. After that date the games tied to the subscription will no longer be playable unless you purchase them separately.

Data and billing

Save any receipts and the confirmation email as proof. If an overpayment is identified the trader must refund it; the end of contract notice requirement in the Digital Markets Act requires prompt acknowledgement.

Re-activation

If you re-subscribe later your library access and EA Play membership will resume under the then-current terms and price. If you had a promotional trial previously it may not be available on re-subscription.

Use this checklist to cancel cleanly and protect your rights.

• Sign in to the Microsoft account used to buy PC Game Pass and visit the Subscriptions page.
• Cancel online and keep the confirmation email and date.
• If purchased via Apple or Google, cancel in the App Store or Google Play subscriptions and save the receipt.
• If you need a refund, request it within 30 days of initial purchase for eligibility under Microsoft policy.
• If you moved or have another special ground, collect documentary proof such as a utility bill or death certificate.
• If you paid by card and the trader refuses a lawful refund, contact your card issuer about Section 75 or chargeback.
• If unresolved, contact Citizens Advice and the CMA for guidance on hard-to-cancel subscriptions.