Cancel Runescape the easy way

Runescape overview

Runescape is an online fantasy MMORPG operated by Jagex Limited offering both RuneScape and Old School RuneScape. Players progress through quests, skills, minigames and social features with free-to-play access and optional paid memberships for full content.

Main products and access

Runescape provides a free-to-play tier and paid memberships that unlock additional quests, skills and content. RuneScape supports multiple platforms and has an in-game economy including Bonds that can be purchased and redeemed.

Company facts

Web - cancel in your Jagex account

1. Open Jagex Account Management instructions.
2. Sign in with your account name and password.
3. Go to the Subscriptions tab and choose Manage on the character whose membership you want to cancel.
4. Follow the prompts to stop automatic renewal. Confirm the subscription status shows as cancelled or set to expire at period end.

iOS - cancel via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select the Runescape subscription and tap Cancel Subscription.
4. Apple provides the final confirmation and email receipt.

Android - cancel via Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Choose Payments and subscriptions > Subscriptions.
3. Select the Runescape subscription and tap Cancel subscription.
4. Google Play sends confirmation by email.

Steam - cancel via Steam

1. Open Steam and go to your account or purchase history.
2. Locate the Runescape purchase/subscription and choose manage or cancel where available.
3. Retain Steam confirmation in your purchase history.

Post - send a registered letter

1. Write the cancellation including your full name, account name, associated email address, product purchased, order date and payment method.
2. Send to Runescape, 220 Cambridge Science Park, Milton Road, CB4 0WA Cambridge, United Kingdom by registered post.
3. Keep the postal tracking and proof of delivery as evidence.

Email / Player Support ticket

1. Open a ticket with Player Support via the Runescape help pages and include the same details requested for postal cancellation.
2. Use the ticket reference as proof of your request.
3. If you need to request a refund, include the reason and any supporting evidence.

Cooling-off period (first 14 days)

Rule - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day right to cancel an online purchase starting the day after the contract conclusion. If you cancel within 14 days and you have not used the digital service in a way that loses the right to cancel you are entitled to a full refund.

Required proof documents - order date, account name, associated email, payment receipt.

Applicable law - Consumer Contracts Regulations 2013.

Loss of right to cancel by using the service

Rule - If you begin to use the service during the 14 day cooling-off period and explicitly accept loss of the right to cancel (for example by logging into a members-only world, redeeming virtual currency or bonds) the right to cancel ends as described in Jagex policy.

Required proof documents - account activity logs, evidence of login or redemption if disputing usage.

Applicable law - Consumer Contracts Regulations 2013.

Price increase

Rule - If Jagex raises membership prices you may have rights where a contract allows unilateral increases. Runescape publishes price changes; follow the published notices and contact Player Support to dispute billing consequences.

Required proof documents - billing statements showing the increase and date of notice.

Applicable law - Consumer Rights Act 2015 and general consumer protection overseen by the Competition and Markets Authority.

End of commitment / normal cancellation

Rule - For monthly plans you can cancel to stop renewal; for annual plans cancellation prevents renewal at the end of the paid period. Jagex does not charge a cancellation fee.

Required proof documents - account subscription status or cancellation confirmation.

Applicable law - Consumer Rights Act 2015.

Refund requests and exceptions

Rule - Jagex reviews refund requests for purchases made directly via Jagex within the last 6 months on a case-by-case basis. If any part of a purchase has been used, a full or partial refund is normally not offered except where required by law. SMS payments are generally non-refundable via Jagex; contact the payment provider.

Required proof documents - purchase receipt, date of purchase, proof of use or non-use, payment method.

Applicable law - Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Death of subscriber

Rule - Runescape does not publish a specific public process for death of a subscriber on the referenced pages. To request account handling after a subscriber death, contact Player Support and supply a copy of the death certificate and proof of legal authority over the account.

Required proof documents - death certificate, proof of identity and proof of authority (probate or other legal documentation). If there is a dispute, Citizens Advice can provide next steps.

Applicable law - Consumer Rights Act 2015 (services performed with reasonable care and skill) and civil estate rules for account ownership.

Before you cancel - negotiation options

Retention offers - No public record in the sourced documents shows a standard retention discount or specific targeted offers. To request a retention offer contact Player Support and explain you intend to cancel, include your account name and current plan, and ask whether a promotional rate or payment option is available. Use the support article on managing subscriptions to find the ticket flow: Managing Subscriptions.

What canceling saves you - yearly cost math

Monthly membership cost: £10.99. Annual under monthly payments: 12 x £10.99 = £131.88 per year. 12 month membership billed annually: £95.88 per year.

Saving by switching from monthly to annual: 12 x £10.99 - £95.88 = £131.88 - £95.88 = £36.00 saved per year.

Saving by cancelling membership entirely: cancel 12 month membership saves £95.88 per year.

Other price notes - Bonds are priced at £7.49. Example alternative: Fiesta Online costs £0 per month.

Cheapest real alternative from competitors: Fiesta Online - £0 per month.

Key UK consumer law

The relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules on auto-renewal and unfair contract terms.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 grant a 14 day cooling-off period for online contracts starting the day after the contract conclusion. The right to cancel ends if you consent to immediate performance of digital content and thereby lose your cancellation right once the content is supplied or used.

Escalation route

If you cannot get a satisfactory outcome from Jagex, complain via Player Support first, then contact Citizens Advice for guidance. For card payments you can consider a chargeback or Section 75 claim with your card issuer if the conditions apply. The CMA monitors unfair auto-renewal practices.

Statutory remedies

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Runescape fails to deliver the service with reasonable care and skill you can seek a remedy, and Citizens Advice can support escalation to the CMA where necessary.

Access and end of service

Once you cancel, your subscription will not renew and you keep access until the end of the paid period. If you used the service during the cooling-off period you may have lost the right to a refund.

Data, account and re-activation

Your account and characters remain associated with your Jagex account. You can re-activate a membership by resubscribing. If you require account closure or deletion, contact Player Support and request account deletion, providing account verification details.

Final billing and refunds

Refunds for purchases made directly with Jagex are reviewed for up to 6 months and are granted case-by-case. If any part of a purchase has been used, a full or partial refund normally will not be given except where required by law. SMS payments are generally non-refundable by Jagex.

Keep evidence

Keep confirmation screens, ticket references, receipts and proof of postage. These documents are needed for disputes or chargeback/Section 75 claims.

Follow this checklist to cancel and protect your rights.

• Log in to Jagex Account Management and cancel the subscription under Subscriptions - take a screenshot of the confirmation.
• If you subscribed via Apple, cancel in your Apple ID Subscriptions and keep the Apple confirmation email.
• If you subscribed via Google Play, cancel in Google Play Subscriptions and save the confirmation email.
• If you used Steam, cancel via your Steam account and keep the purchase record.
• If you want a refund within 14 days and have not used the service, contact Player Support with order date and payment details.
• For a written cancellation, send a registered letter to Runescape, 220 Cambridge Science Park, Milton Road, CB4 0WA Cambridge, United Kingdom and keep proof of delivery.
• If a refund is refused and you paid by credit card, consider a Section 75 or chargeback claim with your card issuer and provide all evidence.