Recurring Subscription (30-day)
£8.99
/ mois
Billed every 30 days
Billed every 30 days
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Recipient
SWTOR
2600 Michelson Drive, Suite 1700
92612 Irvine USA
Digital registered letter with receipt of acceptance
Subject : Cancellation of SWTOR agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the SWTOR service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the SWTOR service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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SWTOR
How to cancel SWTOR in the UK in 2026, step-by-step, refunds, rights and alternatives. Includes exact prices, contact address and retention tips.
https://www.swtor.com
Irvine, USA
Gaming
Cancellation at a glance
| fastest method (name it + why) | Online support via SWTOR Help Center - fastest because you can submit a support request immediately at the official support portal and receive a case number. See SWTOR Support |
|---|---|
| effective delay | Not published by SWTOR |
| notice period | Not published by SWTOR |
| cancellation fee (amount or 0) | Not published by SWTOR |
| minimum commitment | Not published by SWTOR |
| phone + hours | Not published by SWTOR |
| postal address for registered letter | SWTOR, 2600 Michelson Drive, Suite 1700, 92612 Irvine, USA |
What is SWTOR
Overview
Star Wars: The Old Republic (SWTOR) is a massively multiplayer online role-playing game set in the Star Wars universe. SWTOR offers story-driven quest lines, multiplayer endgame content and both free-to-play and subscription options.
Who runs SWTOR
The title is owned by Electronic Arts and maintained under the Star Wars: The Old Republic brand. The core development team before later transfers was about 70-80 employees.
Company facts
| Founded | 2008 |
|---|---|
| Parent company | Electronic Arts |
| Active monthly users | 1+ million |
| Support email | [email protected] |
How to cancel SWTOR
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Open Support page, submit account cancellation request, confirm by email | Varies - initial reply usually within days | Support ticket number and confirmation email | Easy |
| iOS (App Store) | Cancel subscription in Apple ID subscriptions if purchase via Apple; contact SWTOR support if issues | Minutes to update subscription; support response days | Apple subscription receipt and SWTOR support ticket | Medium |
| Android (Google Play) | Cancel via Google Play subscriptions if purchase via Google; contact SWTOR support if issues | Minutes to update subscription; support response days | Google Play receipt and SWTOR support ticket | Medium |
| Send details to [email protected] or file through support portal | Days | Email copy and any reply | Medium | |
| Post (registered letter) | Send a registered letter to SWTOR headquarters requesting cancellation | Weeks | Postal proof of delivery | Hard |
| Phone | Not published - use support portal for documented request | Not published by SWTOR | Not published by SWTOR | Hard |
Web - official support (recommended)
- Go to the SWTOR support page: https://www.swtor.com/support/.
- Sign in with your SWTOR account or open a guest case.
- Select the appropriate category (account or subscription cancellation) and complete the form with your account email and user ID.
- Request explicit account cancellation and ask for a confirmation ticket number.
- Save the support ticket number and confirmation email for your records.
iOS - App Store purchases
- Open Settings on your iPhone, tap your name, then Subscriptions.
- Find SWTOR and select Cancel Subscription if it appears.
- If cancellation is not visible, take a screenshot and then open a support ticket at SWTOR Support attaching the screenshot and Apple receipt.
- Request confirmation from SWTOR support that the game-side subscription has been cancelled.
Android - Google Play purchases
- Open the Google Play Store, tap your profile, then Payments and subscriptions - Subscriptions.
- Select SWTOR and tap Cancel subscription.
- If problems appear after cancellation, open a support ticket at the SWTOR support page and attach the Google Play receipt.
- Send an email to [email protected] including: account email, character name, subscription type, and explicit request to cancel the account/subscription.
- Keep a copy of the sent email and any reply.
Post
- Prepare a signed letter including your account email, full name, and request to cancel your SWTOR account/subscription.
- Send by registered post to: SWTOR, 2600 Michelson Drive, Suite 1700, 92612 Irvine, USA.
- Keep the registered mail proof and any response; expect processing to take several weeks.
Cancel by reason
Cancellation during cooling-off period
If you bought digital content from SWTOR online and the download or streaming has not begun, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If performance began immediately after purchase and you gave explicit consent, the right of withdrawal is lost. To invoke the cooling-off period provide the purchase receipt and the date of purchase.
Applicable law: Consumer Contracts Regulations 2013.
Price increase
If SWTOR raises the subscription price during a contract, check the terms you accepted at purchase and contact SWTOR support to request cancellation. SWTOR's published materials do not list an automatic right for free termination for all increases; keep the notice of the price change and your original subscription terms as proof.
Applicable law: Consumer Rights Act 2015 applies to unfair terms; Trading Standards may intervene if an increase is unfair.
Moving or relocation
SWTOR does not publicly list moving as an accepted ground for cancellation. Provide proof documents such as a change of address notice if you believe relocation affects your ability to use the service and open a support ticket to request cancellation. SWTOR's specific acceptance of this ground is not published.
Applicable law: Consumer Rights Act 2015.
Death of the subscriber
SWTOR does not publicly explain a death handling procedure. If you are the next of kin or executor, open a support case and be prepared to supply a death certificate and proof of authority. SWTOR's explicit process for account termination on death is not published.
Applicable law: Not specifically published by SWTOR; follow standard escalation to support and provide identity documents.
Legitimate ground (contractual breach or faulty digital content)
If digital content is faulty or services are not supplied with reasonable care and skill, you have rights under the Consumer Rights Act 2015 to a remedy including refund, repair or replacement. Provide screenshots, timestamps and descriptions of the fault when submitting a support request.
Applicable law: Consumer Rights Act 2015 - see Section 45 for digital content remedies.
End of commitment
If your subscription was a fixed-term prepaid product (for example a 60-day game time purchase), it ends at the end of the paid period. SWTOR does not publish an automatic refund policy for unused virtual currency or remaining time. For non-recurring 60-day purchases, show the purchase receipt as proof.
Applicable law: Consumer Contracts Regulations 2013 where relevant to distance contracts.
Negotiate or save
Before you cancel: ask for retention offers
Research does not report documented retention offers that SWTOR routinely makes. To request a retention offer, open a support ticket at SWTOR Support, explain why you plan to cancel, and ask whether any promotional credits, discounts or trial premium time can be applied. Save the ticket number and any written offer as proof.
What cancelling saves - yearly calculation
Example using the standard 30-day recurring price: 30-day recurring subscription at £8.99 per month. Yearly cost = 12 x £8.99 = £107.88 per year.
Comparison with alternatives: Guild Wars 2 is free to play - price monthly = £0, yearly = £0. World of Warcraft at approximately £10.99 per month equals £10.99 x 12 = £131.88 per year. Cancel saving compared to SWTOR monthly: switching from SWTOR (£8.99) to Guild Wars 2 saves £107.88 per year. Switching from SWTOR to WoW increases cost by £131.88 - £107.88 = £24.00 per year.
Concrete prices used: SWTOR monthly £8.99, SWTOR 60-day one-time £17.99, SWTOR 60-day recurring billed £17.98, SWTOR 90-day billed £25.98, SWTOR 180-day billed £48.98. Cheapest real alternative named: Guild Wars 2 - price monthly £0.
Legal protections and escalation
Key UK consumer laws
The Consumer Rights Act 2015 requires digital content to be supplied with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance purchases of digital content when performance has not started. Trading Standards enforces consumer rights in the UK.
Cooling-off, refunds and statutory remedies
The 14-day cooling-off period applies to distance contracts unless the consumer expressly agreed to immediate performance and lost the right to withdraw. If digital content is faulty you are entitled to a refund, repair or replacement under the Consumer Rights Act 2015. For statutory refunds the trader must refund without undue delay and within 14 days of agreeing the refund.
Auto-renewal and hard-to-cancel subscriptions
The Competition and Markets Authority (CMA) expects businesses to avoid unclear auto-renewal terms and practices that make cancellation hard. If you face opaque auto-renewal or hard-to-cancel procedures, complain first to SWTOR support, then escalate to Citizens Advice and Trading Standards if unresolved.
Escalation and chargeback
If SWTOR refuses a lawful refund, you may: raise a complaint with Citizens Advice, contact Trading Standards, or use your card issuer for a chargeback or Section 75 claim if the payment qualifies. Keep receipts, subscription terms and support ticket references for evidence.
What to do after cancelling SWTOR
Access and virtual items
When an account or subscription is terminated SWTOR's policy states that no refund will be granted and players will have no further access to their account entitlements such as points, tokens or other digital items. SWTOR Virtual Currency has no monetary value, is non-refundable and cannot be transferred or exchanged.
Final billing and confirmation
After you receive cancellation confirmation, check your bank or card statements for any further charges and keep the confirmation email or support ticket. If you see unexpected charges, reopen a support ticket and request a written explanation and refund if applicable.
Re-activation
You can request account re-activation via SWTOR support. Be prepared to provide the original account email and any identification the support team requests. Unresolved delinquent fees may need to be settled before establishing a new SWTOR account.
Next steps and practical checklist
Follow this checklist to cancel SWTOR and protect your consumer rights.
Documents to prepare
- Account email and user ID.
- Purchase receipts and payment method details.
- Screenshots of subscriptions shown in Apple or Google if relevant.
- Copies of any SWTOR support ticket numbers and replies.
Timing and follow-up
- Submit a cancellation request via SWTOR Support and keep the ticket number.
- Allow several days for a reply; follow up if no reply within 7 days.
- If you paid by card and SWTOR refuses a lawful refund, contact your card issuer for chargeback or Section 75 if applicable.
Plans
No commitment. Billoff helps you cancel or adjust your SWTOR subscription without hunting down every detail alone.
Pros & cons
Pros
Set in the Star Wars universe with extensive story content
Multiple subscription and one-time payment options including a 60-day one-time payment at £17.99
Active player base of 1+ million monthly users
Cons
SWTOR states no refunds are granted on account or subscription termination
Virtual currency is non-refundable and non-transferable
Official cancellation processing times and fees are not publicly disclosed by SWTOR
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
World of Warcraft
£10.99
/ mois
Large, long-running fantasy MMORPG with a traditional subscription model.
Guild Wars 2
£0
/ mois
Buy-to-play base game with no mandatory subscription; strong dynamic event system.
EVE Online
£0 (free-to-play Alpha option available)
/ mois
Sandbox MMORPG with a player-driven economy and high player agency.
Countries where SWTOR is available
SWTOR is available in many countries. Here are several frequently cited markets:
United KingdomNot publicly disclosed by SWTOR for a full country list
Subscription & cancellation
What you should know about SWTOR subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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