Twitch Turbo (Monthly)
£11.99
/ mois
Ad-free viewing, exclusive chat badge, expanded emote set, custom chat username colors, extended VOD storage.
Ad-free viewing
exclusive chat badge
expanded emote set
custom chat username colors
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Recipient
Twitch Turbo
1 New Oxford Street
WC1A 1BA London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Twitch Turbo agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Twitch Turbo service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Twitch Turbo service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Twitch Turbo
Step-by-step UK guide to cancel Twitch Turbo, refunds, rights and cheaper alternatives. Save up to £143.88/year. Official steps and legal rights.
https://twitch.tv
London, United Kingdom
Gaming
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method | Web - use Subscriptions Management Page in your Twitch account. Reason: immediate control and instant confirmation on screen. |
| Effective delay | Immediate - subscription stops renewing but benefits continue until the Sub End Date shown in your account. |
| Notice period | 24 hours before your Sub Renew Date |
| Cancellation fee | £0 |
| Minimum commitment | Not published by Twitch Turbo |
| Phone + hours | Not published by Twitch Turbo |
| Postal address for registered letter | Twitch Turbo, 1 New Oxford Street, WC1A 1BA London, United Kingdom |
What is Twitch Turbo
Overview
Twitch Turbo is a paid subscription add-on sold by Twitch that improves the viewing experience across Twitch by removing ads and adding exclusive chat and channel features.
Main benefits
The Turbo package includes ad-free viewing, an exclusive chat badge, an expanded emote set, custom chat username colors and extended broadcast VOD storage.
Who uses Turbo
Turbo targets regular Twitch viewers who value uninterrupted streams and small cosmetic chat benefits rather than channel-specific subscriptions.
| Fact | Detail |
|---|---|
| Monthly price (UK) | £11.99 |
| Free trial | 7-day free trial with a valid payment method |
| Purchase channels | Web, Twitch mobile app, or via app store billing for mobile purchases |
How to cancel Twitch Turbo
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Go to Subscriptions Management Page - find Other Subscriptions - click cog for Turbo - select "Don't Renew Subscription" and confirm. | Immediate | On-screen confirmation and account Sub End Date; email confirmation may follow | Easy |
| Twitch mobile app (iOS) | Open Twitch app - Account - Subscriptions - Other Subscriptions - Turbo - tap cancellation or use Apple subscription management if billed via Apple. | Immediate | On-screen confirmation, Apple subscription screen if billed via Apple | Easy |
| Twitch mobile app (Android) | Open Twitch app - Account - Subscriptions - Other Subscriptions - Turbo - cancel in-app or use Google Play subscriptions if billed via Google. | Immediate | On-screen confirmation, Google Play subscription record if billed via Google | Easy |
| Send a clear cancellation request to Twitch customer support describing Turbo and your account details. | Processing time not published | Support reply email (if issued) | Medium | |
| Postal letter | Send a registered letter to the UK cancellation address. Include account ID, subscription details and explicit cancellation statement. | Delivery 5-7 working days plus 5-10 working days processing (total 2-3 weeks minimum) | Postal receipt and any reply from Twitch | Hard |
| Phone | Phone support details not published - not the standard route for Turbo cancellation. | Not published by Twitch Turbo | Not published by Twitch Turbo | Hard |
Web cancellation (recommended)
- Sign in at https://twitch.tv/ with your account.
- Open Settings and then the Subscriptions Management Page.
- Locate "Other Subscriptions" and find Twitch Turbo.
- Click the cog icon next to Turbo and choose "Don't Renew Subscription".
- Confirm the choice. The account shows the Sub End Date; you will keep Turbo benefits until that date.
Cancel on iOS (if billed through Apple)
- If you subscribed through Apple, open the Apple App Store or go to your Apple subscriptions at your Apple ID settings.
- Find Twitch or Turbo in your subscriptions list and select Cancel Subscription.
- Retain screenshot of the Apple subscriptions screen showing cancellation as proof.
Cancel on Android (if billed through Google Play)
- If billed via Google Play, open the Google Play app while signed into the Google account used to subscribe.
- Open Menu - Subscriptions - find Twitch Turbo - Cancel subscription.
- Save the Google Play subscription confirmation screen as proof.
Cancel by post
- Write a registered letter including your Twitch account username, email associated with the account, purchase date and an unequivocal cancellation statement for Twitch Turbo.
- Send to: Twitch Turbo, 1 New Oxford Street, WC1A 1BA London, United Kingdom using tracked post.
- Keep the postal receipt; processing may take 2-3 weeks total.
Cancel by email
- Compose a message with your account details and the phrase "Cancel Twitch Turbo - Don't renew subscription" and send to Twitch support via the help centre contact form.
- Keep the sent message and any reply as proof.
Cancel by reason
Moving or change of residence
Rule: A change of residence does not automatically terminate a digital subscription contract. Provide proof documents such as a utility bill or tenancy agreement if you are requesting cancellation for related billing or regional availability reasons. Applicable law: Consumer Rights Act 2015 for contract fairness.
Price increase
Rule: If Twitch increases the price for future billing periods and you reject the change, notify Twitch with a clear refusal to accept the new price. Required proof: copy of the price change notice and your account details. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 regarding unfair terms.
Death of subscriber
Rule: Twitch requires evidence to process account matters for a deceased user. Required proof: death certificate and proof of relationship or authority to act for the deceased account. Applicable law: Not specified in Twitch documentation; escalate to support with documentary evidence.
Legitimate grounds accepted by Twitch Turbo
Rule: Twitch may consider refunds or cancellations for the following grounds: technical issues impacting the purchase or benefits, fraudulent purchases, or where required by law. Required proof per ground: for technical issues - evidence of the problem; for fraud - payment or bank statement and fraud report; for legal requirements - official documentation. Source: Twitch refund and terms pages.
End of commitment / subscription expiry
Rule: Twitch Turbo is a recurring subscription with no minimum commitment published. To stop future charges cancel at least 24 hours before your Sub Renew Date. Required proof: account cancellation confirmation or on-screen Sub End Date.
Cooling-off and right of withdrawal
Rule: Under the Consumer Contracts Regulations 2013 UK consumers have a 14-day cooling-off period for contracts concluded online. For digital content, this right can end early if the consumer gave express consent for immediate performance (for example, starting streaming or downloading) and acknowledged losing the right. Required proof: unequivocal statement of withdrawal within 14 days; use the model withdrawal form if available. Applicable law: Consumer Contracts Regulations 2013 and the EU/EEA/UK Right of Withdrawal guidance in Twitch terms (official right of withdrawal).
Negotiate or save
Before cancelling: negotiate
Retention offers: research found no publicly reported retention discount or special offer for Twitch Turbo. To ask for an offer, contact Twitch support through the help pages and state your reason to cancel, your account name, and ask if any promotional pricing or alternatives exist. Use the web Subscriptions Management Page first to cancel and then open a support request if you want to request a retention offer.
What cancelling saves you
Calculation: Twitch Turbo monthly price is £11.99. Yearly cost = £11.99 x 12 = £143.88 per year. Example math shown: 12 x £11.99 = £143.88.
Cheapest real alternative from competitors in the research: YouTube Gaming at £0 monthly. Annual cost comparison: Turbo £143.88/year versus YouTube Gaming £0/year. Immediate saving by cancelling Turbo and switching to a free competitor: £143.88 in the first year.
Legal protections and escalation
United Kingdom consumer law
Key laws: Consumer Rights Act 2015 - services must be performed with reasonable care and skill; Consumer Contracts Regulations 2013 - 14-day cooling-off period for online purchases with exceptions for digital content begun with consumer consent.
Auto-renewal and hard-to-cancel subscriptions
Rule: The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Twitch makes cancellation difficult, raise the issue with Citizens Advice and the CMA.
How to escalate
Step 1: Complain to Twitch via the help centre or by sending a registered letter to the UK address.
Step 2: If unresolved, contact Citizens Advice for next steps and complain to the relevant regulator. For payment disputes use Section 75 or a card issuer chargeback for qualifying card payments. For unresolved complaints, consider escalation to the appropriate ombudsman if the complaint channel applies.
Official resources
See Twitch's refund and cancellation policies at the official help pages: cancelling subscriptions, refunds on Twitch, and Turbo pricing information Turbo pricing by country.
What to do after cancelling Twitch Turbo
Check your Sub End Date
After cancellation you retain Turbo benefits until the Sub End Date shown in your account. Verify this date in Subscriptions Management to confirm when ad-free and other Turbo benefits will stop.
Final billing and refunds
Twitch policy: Twitch generally does not offer refunds for subscription fees once purchased because users have immediate access. Exceptions include technical issues, fraudulent purchases and where required by law. For UK consumers exercising the 14-day right of withdrawal, a full reimbursement may be available if the right applies. Refund processing, when granted, is to the original payment method and is handled within the timeframes in Twitch policy.
Account data and re-activation
Your account remains active after cancelling Turbo. To re-activate Turbo, purchase it again via the Subscriptions Management Page or through the app store used for billing. Keep screenshots or emails of your original cancellation confirmation in case of billing disputes.
Next steps and practical checklist
Follow this checklist to complete cancellation and protect your rights.
- Sign in to https://twitch.tv/ and open Subscriptions Management.
- Cancel Turbo at least 24 hours before your next Sub Renew Date.
- Take a screenshot of the on-screen cancellation confirmation and Sub End Date.
- If subscribed via Apple, cancel in Apple subscriptions; if via Google, cancel in Google Play subscriptions.
- If you prefer postal cancellation, send a registered letter to: Twitch Turbo, 1 New Oxford Street, WC1A 1BA London, United Kingdom and keep the postal receipt.
- If you request a refund, gather evidence: payment receipt, screenshots of issues, fraud report if applicable.
- If no response within the expected processing times, contact Citizens Advice and consider chargeback or Section 75 for qualifying card payments.
Plans
Twitch Turbo - 7 day free trial (then monthly)
£11.99
/ mois
7-day free trial with a valid payment method; converts to full monthly subscription at £11.99 if not cancelled before trial end.
7-day free trial with a valid payment method; converts to full monthly subscription at £11.99 if not cancelled before trial end.
No commitment. Billoff helps you cancel or adjust your Twitch Turbo subscription without hunting down every detail alone.
Pros & cons
Pros
Ad-free viewing across Twitch for the duration of the subscription.
Exclusive chat badge and expanded emote set for chat identity.
Custom chat username colors and extended VOD storage for broadcasters.
Cons
Monthly cost of £11.99 which totals £143.88 per year.
Twitch generally does not offer refunds for subscription fees after purchase.
If purchased via Apple or Google billing you must cancel through the platform's subscription manager.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
YouTube Gaming
£0
/ mois
Leverages YouTube infrastructure and searchability with strong VOD discoverability.
Trovo
£0
/ mois
Offers community-focused features and unique monetization options like Magic gifts.
Facebook Gaming
£0
/ mois
Uses Facebook's social graph to reach broad audiences beyond gaming.
Caffeine
£0
/ mois
Focuses on simplicity and very low latency for real-time interaction.
Countries where Twitch Turbo is available
Twitch Turbo is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Twitch Turbo subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Twitch Turbo subscription, whichever payment method you use.
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