Cancel Ubisoft the easy way

Overview

Ubisoft is a global publisher and developer of video games. The company operates digital distribution, subscription services and player accounts across PC, consoles and mobile platforms. Ubisoft develops and publishes open-world franchises and live-service titles.

Main consumer services

Key consumer offerings include Ubisoft+ subscription plans with access to a rotating library of PC and console titles, a digital storefront, and Ubisoft Wallet for preloaded funds and in-game purchases.

Company facts

Web (Ubisoft Store) - detailed steps

1. Go to store.ubisoft.com or account.ubisoft.com.
2. Sign in with your Ubisoft account email and password.
3. Open My Account then Subscriptions or Payment & Subscriptions.
4. Find the Ubisoft+ subscription or product and choose Cancel subscription.
5. Confirm cancellation; keep any on-screen confirmation and check your email for a cancellation message.

iOS (Apple) - detailed steps

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions and select the Ubisoft subscription.
3. Tap Cancel Subscription and confirm.
4. Retain Apple confirmation email or screenshot.

Android (Google Play) - detailed steps

1. Open Google Play Store and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select the Ubisoft subscription and tap Cancel subscription.
4. Save Google Play confirmation email or screenshot.

Email / Help form - detailed steps

1. Visit Ubisoft Help or the Ubisoft support section.
2. Choose the product or subscription category and select the contact form for account or subscription closure.
3. Provide your account email, Ubisoft UID (if known) and state: "I request cancellation of my Ubisoft+ subscription and closure of my account".
4. Keep the support ticket number and any reply email as proof.

Post (registered letter) - detailed steps

1. Write a signed letter including your full name, Ubisoft account email, UID (if known) and a clear statement: "I request cancellation of my Ubisoft+ subscription and closure of my Ubisoft account".
2. Send by registered post to: Ubisoft, Ranger House, Walnut Tree Close, GU1 4UL GUILDFORD, United Kingdom.
3. Keep the registered-mail receipt and allow up to 14 days for processing.

Cooling-off period (14 days)

If you buy a subscription online you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days you are entitled to a full refund for services not performed. If you asked Ubisoft to start the service during the 14-day period and Ubisoft supplied it, Ubisoft may charge for the service provided up to cancellation.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Price increases

If Ubisoft increases the price during an ongoing subscription and the change is a contractual variation that you do not accept, you may cancel the contract. Keep copies of any Ubisoft notification of price change and your cancellation notice as proof.

Applicable law: Consumer Rights Act 2015 and general contract law protections against unfair terms.

Moving / change of circumstances

Moving country or change of platform does not automatically terminate a subscription unless the service cannot be supplied in the new location. Provide documentary proof such as a change-of-address confirmation or proof that the service is unavailable in your new country. Ubisoft will evaluate requests via support.

Death of subscriber

To close an account after a subscriber dies, the request should be sent by the estate executor or next of kin with proof of authority and a death certificate. Ubisoft allows account closure via their help channels; provide the support team with the documents.

Termination of Ubisoft Wallet

Ubisoft Wallet funds have a 14-day right to change your mind following the order. Wallet funds are non-refundable except where required by law. Upon Wallet termination, any remaining balance will not be credited, refunded or converted unless required by law. To request Wallet closure use Ubisoft Help.

Applicable law: Refer to Ubisoft Wallet terms - Wallet terms.

Before you cancel: negotiating with Ubisoft

There are no public reports of consistent retention discounts offered by Ubisoft in the research. To request a retention offer, contact Ubisoft support via the help form and state your intention to cancel. Ask explicitly: "Do you have a retention offer, promotional rate or discounted annual upgrade available for my account?" Provide your account email and current plan.

What cancellation saves you - math and alternatives

Compute yearly costs from listed prices.

Ubisoft Classics (PC): £6.99 x 12 = £83.88 per year. Annual Classics price: £69.99. Savings switching to annual: £83.88 - £69.99 = £13.89 per year.

Ubisoft+ Premium: £14.99 x 12 = £179.88 per year. Annual Premium price: £149.99. Savings switching to annual: £179.88 - £149.99 = £29.89 per year.

Special first-year Premium offer: £89.99 for year 1 compared with standard annual £149.99 saves £60.00 in year 1.

Cheapest real alternative from listed competitors: EA Play annual at £35.99. Example: switching from Ubisoft+ Classics annual (£69.99) to EA Play annual (£35.99) saves £69.99 - £35.99 = £34.00 per year.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off right for most online distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Auto-renewal and CMA guidance

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Ubisoft's renewal terms are unclear or cancellation is unduly difficult, you can raise a complaint with Citizens Advice for guidance and to escalate concerns to the CMA.

How to escalate a dispute

1) Complain first to Ubisoft using the support form and keep all correspondence. 2) If unresolved, contact Citizens Advice or your local trading standards office. 3) For card payments, consider a chargeback through your card issuer or Section 75 claim if eligible. 4) Keep evidence: screenshots, emails, order numbers and registered-mail receipts.

Statutory remedies

If a service is defective or not supplied with reasonable care and skill, you may be entitled to a repeat performance, price reduction or refund under the Consumer Rights Act 2015. For distance sales, use the 14-day cancellation right where applicable.

Access and billing

After cancellation you keep access until the end of your paid billing period. Ubisoft states cancellation is effective at the end of the current billing cycle and there is no cancellation fee.

Account data and downloads

If you want to close your Ubisoft account, request account closure via the Ubisoft Help form and ask for data export if you need game progress or purchase history. Ubisoft provides account closure via the Account Information tab or help channels.

Wallet balance and final charges

Ubisoft Wallet funds are non-refundable once used. There is a 14-day right to change your mind following a Wallet order. On Wallet termination any remaining balance will not be refunded except where required by law. Keep a record of any final billing statement.

Re-activation and re-subscription

You can re-subscribe at any time via the Ubisoft Store. Previous saves, linked accounts or entitlements depend on game-specific cloud saves and Ubisoft account retention policies; check your game support pages before cancelling permanently.

Use this checklist to cancel cleanly and retain proof.

• Sign in to Ubisoft Store or account.ubisoft.com and cancel subscription in My Account.
• Save screenshots of the cancellation confirmation and any emails.
• If bought via Apple or Google, cancel through that store and save their confirmation.
• If you used Ubisoft Wallet, note that funds are non-refundable once used; request Wallet closure via support if needed.
• If you prefer postal cancellation, send a registered letter to: Ubisoft, Ranger House, Walnut Tree Close, GU1 4UL GUILDFORD, United Kingdom and keep proof of posting.
• If you seek a refund within 14 days, cite the Consumer Contracts Regulations 2013 and provide timestamps and proof of purchase.