Cancel Warhammer Plus the easy way

Overview

Warhammer Plus (Warhammer+) is a subscription service from Games Workshop Group PLC that provides animated shows, Warhammer TV content, the Warhammer 40,000 and Age of Sigmar companion apps, a digital lore vault and an annual exclusive miniature for qualifying subscribers.

Key features

Subscribers get original animations and shows, full access to two official companion apps, a digital lore vault and a 15% discount code for merch. Annual subscribers pay one up-front fee and qualify for an exclusive miniature earlier than monthly subscribers.

Company facts

Web - cancel via your account

1. Sign in at Warhammer+.
2. Open your Account or Subscriptions section.
3. Select the subscription and choose the Cancel or Manage option.
4. Follow on-screen instructions until you receive a confirmation message or confirmation email.
5. Keep a screenshot of confirmation and the date of the message.

iOS - cancel if you subscribed via Apple

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Select Warhammer+ and tap Cancel Subscription.
4. For refunds or billing disputes use Apple support; Games Workshop cannot directly refund Apple-managed subscriptions.

Android - cancel if you subscribed via Google Play

1. Open the Google Play Store app.
2. Tap your profile, then Payments & subscriptions > Subscriptions.
3. Select Warhammer+ and tap Cancel subscription.
4. Refunds are handled by Google Play and follow Google Play policies.

Email - cancel by email

1. Compose an email to [email protected] with subject: Cancellation of Warhammer+ subscription.
2. Include your account email, subscription ID (if known), and a clear statement: "I cancel my Warhammer+ subscription effective immediately."
3. Send the email and keep a copy; expect confirmation that cancellation will take effect at the end of your billing period.

Post - cancel by recorded delivery

1. Write a signed cancellation letter including account details and the statement: "I cancel my Warhammer+ subscription."
2. Send by recorded delivery to: Warhammer Plus, Willow Road, NG7 2WS Nottingham, United Kingdom.
3. Keep proof of posting and the delivery receipt for your records.

Phone

1. Warhammer Plus does not publish a dedicated phone cancellation number. Use the web account area or the official contact page to send a message or request callback options.

Cooling-off right (change of mind)

You have a 14 day cooling-off period from the Commencement Date to cancel and request a refund. To exercise this right you must send a clear Cancellation Notice within 14 days. Games Workshop will refund amounts already paid less a reasonable sum reflecting the proportionate time you accessed Warhammer+ once they confirm the cancellation. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 (see cooling-off rights).

Moving abroad

Warhammer+ territory availability is limited. If you move to a country where Warhammer+ is not available (for example Albania, Belarus, China, Russia, Serbia, Taiwan, Turkey) Warhammer Plus terms require termination; Warhammer+ states access ends immediately for subscribers in Israel, South Africa and Turkey with pro-rata refunds in those cases. Provide proof of change of address such as a utility bill or official change of address document. Applicable rule: Territory and service availability clauses in Warhammer+ terms and conditions (official terms).

Price increase

Warhammer+ does not publish a specific unilateral price increase remedy in the available research. If Warhammer+ increases the subscription price you may have the right to cancel under contract change clauses and consumer law; provide the price change notice from Warhammer+ and your account details. Applicable law: Consumer Rights Act 2015 for unfair contract terms.

Death of the subscriber

Warhammer+ does not publish specific rules for cancelling on the basis of a subscriber's death in the available material. To request cancellation, contact [email protected] with a copy of the death certificate and proof you are authorised to act for the estate. Applicable law: general contract law and the Consumer Contracts Regulations where relevant.

Legitimate grounds accepted by Warhammer+ (publicly stated)

From the research Warhammer+ explicitly accepts cancellation via the website, email and notes immediate termination and pro-rata refund rules in specific territories. If your reason is territory-related (for example you move to Israel, South Africa or Turkey), Warhammer+ provides immediate termination and pro-rata refund on confirmation. For other legitimate grounds Warhammer+ asks customers to contact Customer Services. Applicable law: see Digital Markets, Competition and Consumers Act 2024 cooling-off rights link above.

End of commitment

If you are on an annual plan the minimum commitment is 12 months. Cancelling an annual plan mid-term is treated as a cancellation and the company may calculate refunds based on the proportion of time unused; exact treatment is set out in the terms. Downgrading from annual to monthly is treated as cancellation under Warhammer+ terms. Applicable law: Warhammer+ Terms and the Digital Markets, Competition and Consumers Act 2024.

Before cancelling - negotiate

Reported retention offers are limited in public material. Warhammer+ provides a 15% discount code for merch and an annual exclusive miniature to qualifying annual subscribers, but no publicly reported standard retention discounts for subscription price reductions were found. To ask for retention or a tailored offer: email [email protected] with your account email, explain why you want to stay and request any available discount or change of tier. Keep copies of any written offer before you accept.

What cancelling saves - concrete math

Warhammer+ prices from research: Monthly plan £5.99; Annual plan £49.99.

Cost of monthly for 12 months: 12 x £5.99 = £71.88. Annual price: £49.99. Annual saving if you switch from monthly to annual: £71.88 - £49.99 = £21.89 per year.

If you cancel Warhammer+ monthly (£5.99) and instead subscribe to the cheapest competitor from the research, Meta Horizon+ costs £7.99 per month (monthly) or £59.99 per year. Meta Horizon+ monthly cost is higher than Warhammer+ monthly.

Examples:

• Remain on Warhammer+ monthly: £5.99 x 12 = £71.88 per year.
• Switch to Warhammer+ annual: £49.99 per year (save £21.89).
• Switch to Meta Horizon+ annual: £59.99 per year (Meta annual is £59.99).

Key UK consumer law

Relevant laws: Consumer Rights Act 2015 (services must be performed with reasonable care and skill); Consumer Contracts Regulations 2013 (14 day cooling-off for online contracts, with exceptions for digital content once streaming starts); and the Digital Markets, Competition and Consumers Act 2024 which contains specific renewal cooling-off protections (see cooling-off rights).

Auto-renewal and cancellation rights

The Competition and Markets Authority (CMA) views hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Under UK law consumers must be able to cancel easily; no disproportionate penalty is permitted for cancellation under the Digital Markets Act and Consumer Rights Act 2015.

How to escalate a dispute

First complain to Warhammer+ customer services (email [email protected] or use the official contact page). If unresolved, seek guidance from Citizens Advice. For card payments consider Section 75 or chargeback via your card issuer. If a contractual or regulatory breach persists, contact the relevant ombudsman or the CMA for follow-up.

Access and final billing

After cancellation your access continues until the end of the billing period in which the cancellation was confirmed. The contract ends at that time and you will not be charged for future periods.

Refunds and pro-rata amounts

If you cancel within the 14 day cooling-off period you can request a refund; Warhammer+ will refund amounts already paid less a reasonable sum reflecting the proportionate amount of time you had access. Subscriptions purchased through Apple or Google Play require refunds through those platforms; Games Workshop cannot directly issue refunds for platform-managed subscriptions.

Data and account

Warhammer+ does not publicly disclose the exact data retention period. If you want your account data deleted or exported, request this from [email protected] and keep the written response.

Re-activation

You can resubscribe at any time. If you re-subscribe after your annual period ended, you will be charged the then-current rate and any promotional eligibility (for example the free miniature timing) will follow Warhammer+ terms.

Use this checklist to complete cancellation cleanly and preserve proof.

• Check whether you subscribed via Website, Apple App Store, or Google Play.
• If on Apple: cancel in iPhone Settings > Subscriptions and use Apple support for refunds.
• If on Google Play: cancel in Google Play > Subscriptions and use Google Play for refunds.
• If on the website: sign in and cancel in Account > Subscriptions or email [email protected].
• Note your billing date and confirm when access will end.
• Save confirmation screenshots, emails or proof of postage for 12 months.
• Request a written confirmation of any refund and the amount to be refunded.
• If you paid by card and are refused a refund, consider Section 75 or contacting your card issuer for chargeback.