Monthly
£17.99
/ mois
Includes a 14-day free trial for new users.
Includes a 14-day free trial for new users.
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PreviewSender
Recipient
Zwift
2 London Wall Place
EC2Y 5AU London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Zwift agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zwift service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zwift service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Zwift
Step-by-step UK guide to cancel Zwift, refunds, legal rights and cheaper alternatives. Contains exact steps, prices and escalation routes for 2026.
https://www.zwift.com
London, United Kingdom
Gaming
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method | Online via Zwift account - cancel in billing settings at zwift.com because it stops auto renewal immediately for the next cycle. |
| Effective delay | Cancellation stops auto renewal; membership remains active until the end of the current billing period unless otherwise stated. To avoid the next charge cancel at least 24 hours before the renewal. |
| Notice period | 24 hours before the renewal date to avoid the next monthly charge. |
| Cancellation fee | £0 |
| Minimum commitment | Monthly plan - none. Annual plan - 12 months. |
| Phone + hours | Not publicly disclosed by Zwift |
| Postal address for registered letter | Zwift, 2 London Wall Place, EC2Y 5AU London, United Kingdom |
What is Zwift
Overview
Zwift is a subscription-based interactive training platform that blends structured workouts, social rides and virtual racing on indoor trainers and treadmills. Users ride or run in virtual worlds while the app records power, pace and heart rate.
Who uses Zwift
Zwift targets cyclists, runners and fitness enthusiasts who want gamified indoor training with group rides, races and training plans. The platform supports smart trainers, power meters and heart rate monitors.
Key company facts
| Subscribers | 2.5 million |
|---|---|
| Founded | 2014 |
| Headquarters | Long Beach, United States |
| Support email | [email protected] |
How to cancel Zwift
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Log in at zwift.com, go to Settings > Billing, cancel membership | 5-10 minutes | On-screen confirmation and email | Easy |
| iOS (App Store) | Cancel via Apple Subscriptions in your Apple ID settings | 5-10 minutes | Apple subscription cancellation receipt | Medium |
| Android (Google Play) | Cancel via Subscriptions in Google Play account | 5-10 minutes | Google Play cancellation confirmation | Medium |
| Phone | Contact Zwift support (phone number not published) | Variable | Call log if available | Hard |
| Send cancellation request to [email protected] with account details | 10-30 minutes to compose, reply time variable | Reply email | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the London postal address | Several days (post + processing) | Royal Mail Recorded Delivery receipt | Medium |
Web (recommended)
- Open a browser and go to https://www.zwift.com/uk/p/terms or sign in at zwift.com.
- Click your profile and go to Settings then Billing.
- Choose Cancel Membership and confirm. Save or screenshot the confirmation page.
- Check your email for the cancellation confirmation message.
iOS (App Store)
- Open Settings on your iPhone. Tap your name then Subscriptions.
- Find Zwift in the list and tap Cancel Subscription.
- Apple sends a confirmation; keep that email or screenshot as proof.
- Note: Zwift cannot cancel App Store subscriptions for you; cancellation must be via Apple.
Android (Google Play)
- Open Google Play Store app. Tap profile icon then Payments and Subscriptions then Subscriptions.
- Select Zwift and tap Cancel subscription. Follow the prompts.
- Save Google Play confirmation email or screenshot as proof.
Phone
- Zwift does not publish a direct UK phone number. If you obtain a number from your account area, call during the hours listed there.
- Ask the agent to cancel your membership and request a confirmation email immediately.
- Record the call time and agent details if available. If the phone number is not published, use email or post for documentary proof.
- Compose an email to [email protected] from the email address on your account.
- Include full name on the account, username, subscription start date, billing cycle date and the clear statement: "Please cancel my Zwift membership."
- Request a written confirmation and keep the reply as proof.
Post (registered letter)
- Write a signed cancellation letter including full name as on the account, associated email, username, subscription start date and whether you want immediate termination or end of current billing period.
- Send by Royal Mail Recorded Delivery to: Zwift, 2 London Wall Place, EC2Y 5AU London, United Kingdom.
- Keep the Recorded Delivery receipt as proof of delivery.
Cancel by reason
Moving abroad or relocation
If you move and no longer can use the service, Zwift does not publish a specific relocation cancellation policy. Provide proof of move (utility bill, new address) and request cancellation via email to [email protected]. If you purchased through a third party, cancel through that third party.
Price increase
If Zwift increases the price mid-contract, check the terms sent with the price-change notification. Under the Consumer Rights Act 2015 and the CMA guidance on auto-renewals, a significant unilateral price increase that was not clearly notified can give you grounds to cancel. Send the price-increase notice and a cancellation request to [email protected] and keep copies.
Death of the subscriber
Zwift does not publish a death-specific process. As evidence, provide a copy of the death certificate and the account holder details in an email to [email protected]. Ask Zwift to close the account and confirm termination in writing.
Legitimate ground accepted by Zwift
Research shows Zwift accepts termination if a physical product bundled with membership is returned in accordance with their returns policy; that return will automatically terminate the membership. For returns see Zwift's returns policy at Zwift warranty and returns. Provide proof of return shipment and receipt.
End of commitment
For annual plans the commitment is 12 months. Cancel before the next renewal to avoid auto-renewal. For monthly plans there is no minimum commitment; cancel any time but cancel at least 24 hours before the renewal to prevent the next monthly charge.
Cooling-off right (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling-off period for contracts concluded at a distance. If you cancel within 14 days you are entitled to a full refund unless you gave express consent for immediate performance of digital content. If the free trial auto-converted to paid and you cancel within the trial you avoid charges. Cite: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Zwift is not publicly reported to run consistent retention discounts in available research. To ask for a retention offer: sign in to your account and use the Billing or Help area to open a support ticket, or email [email protected]. In your message state the price you currently pay, the competitor price you found, and ask if a promotional price or downgrading option is available. Keep all replies as written proof.
What cancelling saves you
Calculate yearly cost and savings using Zwift prices: Monthly: 17.99 x 12 = £215.88 per year. Annual: £179.99 per year. Annual saves: 215.88 - 179.99 = £35.89 per year compared with monthly payments.
Cheapest named alternative from research: ROUVY monthly at £15.00. Yearly cost if paying monthly: 15.00 x 12 = £180.00 per year. Comparison:
- Zwift monthly: 17.99 x 12 = £215.88
- Zwift annual: £179.99
- ROUVY monthly: 15.00 x 12 = £180.00
Switching from Zwift monthly to ROUVY monthly saves 215.88 - 180.00 = £35.88 per year. Switching from Zwift annual to ROUVY monthly costs 180.00 - 179.99 = £0.01 more per year.
Legal protections and escalation
Which laws protect you
The main laws and regulators in the United Kingdom are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Trading Standards enforces consumer protection locally; the Competition and Markets Authority monitors unfair auto-renewal practices. The Subscription Contracts Act 2024 introduces additional renewal cooling-off rights; see the official item at Subscription Contracts Act 2024.
Refunds and unfair terms
The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and treats unfair contract terms (including disproportionate cancellation penalties) as potentially non binding. Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off right for distance contracts with a refund, unless you expressly consented to immediate digital performance.
How to escalate
1. Complain to Zwift via the channel used for cancellation and keep all evidence. 2. If unresolved, contact Citizens Advice or your local Trading Standards office. 3. For card payments consider Section 75 reclamation or a chargeback via your card issuer when qualifying. 4. If the issue is systemic with misleading auto-renewal, report to the CMA.
What to do after cancelling Zwift
Confirm access and final billing
After cancellation check that you received a written confirmation email. Note the end date of access. Zwift does not provide pro-rated refunds for early cancellation; if you cancel mid billing period you will usually retain access until the period ends but will not receive a partial refund.
Account data and reactivation
Zwift's terms do not publicly disclose exact data retention periods. If you plan to return, keep your account credentials. To reactivate, sign in and re-subscribe using the same account. For data deletion requests contact [email protected] and reference data protection rights under UK law.
Check bank statements
Monitor your card statement for one billing cycle after cancellation to ensure auto-renewal stopped. If you are charged despite cancellation, gather your cancellation proof and request a refund from Zwift, then escalate to your card issuer if necessary.
Next steps and practical checklist
Follow this short checklist to complete your cancellation and preserve proof.
- 1. Cancel using the recommended online method via your Zwift account Billing settings.
- 2. Save a screenshot of the confirmation page and the confirmation email.
- 3. Note your current billing period end date and cancellation timestamp.
- 4. If you paid by card and require a refund under the 14 day cooling-off, request it in writing within 14 days from contract formation.
- 5. If you purchased via Apple or Google Play cancel through their subscription management screens.
- 6. If sending a postal cancellation, use Royal Mail Recorded Delivery and keep the receipt.
- 7. If you are charged after cancellation, contact Zwift support and your card issuer for Section 75 or chargeback where applicable.
Plans
No commitment. Billoff helps you cancel or adjust your Zwift subscription without hunting down every detail alone.
Pros & cons
Pros
Immersive virtual worlds and structured workouts for cyclists and runners.
Large subscriber base with social rides and frequent events.
Supports smart trainers and integrates power, cadence and heart rate data.
Cons
No pro-rated refunds for early cancellation of an active billing period.
Some subscription purchases via third parties must be cancelled through those platforms (Apple, Google Play).
Zwift does not publish a UK phone number for cancellations; email and account cancellation are primary.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
ROUVY
£15.00
/ mois
Uses augmented reality video of real-world routes for a realistic outdoor-feel riding experience.
Velo Pro Racer
Free
/ mois
Focuses on road racing, team management and strategic gameplay rather than immersive training.
Startona
/ mois
Arcade-style indoor cycling with bump mechanics and fast arcade races.
BKOOL Cycling
/ mois
Uses real video rides and focuses on reliable performance and recovery mode to handle disconnections.
Countries where Zwift is available
Zwift is available in many countries. Here are several frequently cited markets:
CHUnited Kingdom
Subscription & cancellation
What you should know about Zwift subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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