Cancel Aberdeen Sports Village the easy way

Overview

Aberdeen Sports Village is a multi sport and fitness complex in Aberdeen, Scotland, operated by Aberdeen Sports Village Limited. It offers gym, pool, diving, athletics, racquet sports and group classes to students, graduates and the local community.

Ownership and role

Founded in 2007 by the University of Aberdeen, Aberdeen City Council and SportScotland, the venue is designed to serve students, athletes and residents with facilities, coaching and community programmes.

Company facts

Web

1. Open the Aberdeen Sports Village help pages and find the cancellation request form or membership contact information via Official membership queries.
2. Complete the online cancellation form including your membership number, full name, contact details and requested cancellation date.
3. Save the web form confirmation and any reference number as proof.
4. Expect the cancellation to take effect after one calendar month from the next Direct Debit payment date or at the contract end date if you have a Minimum Period.

iOS

1. Open the ASV app and sign in.
2. To cancel pre-booked classes use My Bookings and cancel the session; you will receive an in-app confirmation.
3. For membership cancellation, follow the web/email routes above because ASV requires written cancellation via email or the online form.

Android

1. Open the ASV app and sign in.
2. Cancel classes through My Bookings to free up bookings; you will receive a confirmation.
3. For membership cancellations use the online form or email [email protected]; app-only cancellation for memberships is not listed as accepted by ASV.

Phone

1. Call to ask for information or to confirm membership details where the phone number is listed on the ASV help pages.
2. Do not treat a phone call as a cancellation because ASV does not accept verbal cancellations.
3. Follow up by sending written notice via email or registered post to ensure cancellation is processed.

Email

1. Compose an email to [email protected] or [email protected] with your membership number, full name, reason for cancellation and the requested last billing date.
2. Attach supporting documents if cancelling for medical reasons or relocation.
3. Request a written confirmation and keep the sent message and any reply as proof.

Post

1. Write a signed letter stating your full name, membership number and the date you want the membership to end.
2. Send by registered post to Aberdeen Sports Village, Linksfield Road, AB24 5RU Aberdeen, United Kingdom.
3. Keep the registered post receipt as proof. The cancellation will be processed with one calendar month notice unless the contract Minimum Period applies.

Moving away

Rule: ASV accepts cancellation during the Minimum Period if the member moves away and provides documentary evidence. Required proof: a form of proof showing new address such as a tenancy agreement, utility bill or official letter. Cite: ASV help centre membership queries and Direct Debit terms.

Medical condition

Rule: You may terminate a Direct Debit contract during the Minimum Period if a medical condition prevents use. Required proof: written evidence from a registered medical practitioner stating the medical reason and effective date. Cite: ASV help centre membership queries.

Loss of employment

Rule: ASV may suspend payments for two months at their discretion if the member loses employment; termination during Minimum Period for this reason requires documentary evidence. Required proof: letter from former employer, P45 or redundancy letter. Cite: ASV help centre membership queries and Direct Debit terms.

ASV fails to maintain service standards or changes operating hours

Rule: If ASV fails to maintain service standards or substantially alters operating hours, members can cancel during the Minimum Period. Required proof: ASV confirmation of the change or documented evidence of service reduction. Cite: ASV help centre membership queries.

Death of subscriber

Rule: Membership can be ended on the death of the named member. Required proof: death certificate or equivalent official document.

End of commitment

Rule: Contract memberships cannot be cancelled until the end of the initial Minimum Period unless a permitted ground applies. Required proof: contract showing Minimum Period and expiry date. Use your contract terms found in the ASV Terms and Conditions PDF when checking dates. See ASV Terms and Conditions.

Cooling-off period

Rule: For contracts concluded off-premises or online there is a 14 day cooling-off right under the Consumer Contracts Regulations 2013. If you cancel within 14 days you will be reimbursed joining and subscription fees; if services have been used the refund is reduced pro rata. Required proof: written notice within 14 days and any evidence of usage. Cite: Consumer Contracts Regulations 2013 and the legislation on cooling-off at legislation.gov.uk.

Before you cancel: negotiate

Retention offers documented in public sources are not reported. ASV does allow payment suspensions for two months for loss of employment at their discretion. To ask for a retention offer or temporary freeze email [email protected], explain your situation, attach required evidence and request a freeze, downgrade or move to a lower cost plan. If you want a suspension cite the Direct Debit terms and request a written confirmation of suspension length.

What cancelling saves you

Compute yearly costs using ASV published prices.

• Access 2 ASV: £25.00 x 12 = £300.00 per year. Published annual price: £270.00. Annual saving vs monthly payments: £300.00 - £270.00 = £30.00.
• Student Lifestyle (RGU and NESCOL students): £32.50 x 12 = £390.00 per year. Published annual price: £351.00. Annual saving vs monthly payments: £390.00 - £351.00 = £39.00.
• UoA Graduate Lifestyle: £43.80 x 12 = £525.60 per year. Published annual price: £473.00. Annual saving vs monthly payments: £525.60 - £473.00 = £52.60.
• Family Lifestyle: £90.00 x 12 = £1,080.00 per year. No annual price published.
• Lifestyle Pass pay-as-you-go: from £5.00 per day; annual cost depends on usage.

Cheapest alternative from researched competitors: The Gym Group at £27.99 per month or £27.99 x 12 = £335.88 per year. If you currently pay Access 2 ASV at £25.00 per month cancelling and joining The Gym Group would cost £27.99 - that is an increase of £2.99 per month. Compare benefits and facilities before switching.

UK consumer law that applies

Relevant laws: Consumer Rights Act 2015 for service quality and unfair contract terms; Consumer Contracts Regulations 2013 for the 14 day cooling-off right; the Competition and Markets Authority guidance on auto-renewal and hard-to-cancel subscriptions. See the cooling-off legislation at legislation.gov.uk.

Statutory rights and refunds

Under Consumer Contracts Regulations 2013 you have a 14 day right to cancel contracts concluded online or off-premises with a full refund of joining and subscription fees; where services were used the refund is reduced pro rata. ASV's published policy states pre-paid memberships are non-refundable except where statutory cooling-off or other termination grounds apply. If ASV fails to perform services with reasonable care and skill the Consumer Rights Act 2015 may support termination and a refund claim.

How to escalate

First complain to ASV in writing and keep copies. If unresolved, seek Citizens Advice guidance. For payment disputes use your card issuer for chargeback or Section 75 if the transaction qualifies. The CMA monitors unfair auto-renewal practices and may be contacted for systemic problems.

Check access and final billing

Confirm the last date of access in the confirmation email. Expect the membership to remain active until the end of the one calendar month notice period or contract Minimum Period end date. Keep bank statements showing Direct Debit stops after the effective cancellation date.

Data and account closure

Request confirmation that your personal data will be removed or retained only as required for legal reasons. Ask ASV for a final statement of account and ask for account closure confirmation in writing.

Re-activation and cooling-off

If you rejoin later check whether any new joining fees apply. Cooling-off rights apply only at new contract formation under the Consumer Contracts Regulations 2013.

Follow this checklist to cancel cleanly and keep proof.

• Identify whether you are on a Direct Debit monthly plan or a contract with a Minimum Period.
• Decide cancellation method: email [email protected] or online cancellation form is fastest.
• Prepare required evidence for special grounds: medical note, proof of move, redundancy letter, or death certificate.
• Send written notice at least one calendar month before the next Direct Debit payment date or at the contract end date.
• If sending post, use registered post and keep the receipt.
• Save email sent items and any ASV reply as proof of cancellation.
• Monitor bank statements to ensure Direct Debits stop after the effective cancellation date.
• If you expect a refund under the cooling-off right, request it in writing and note any pro rata deduction for services used.