Student Membership
£17.99
/ mois
No contract, access to gym, fitness classes, booster sessions, ladies-only gym at Slough and Bracknell where applicable.
No contract
access to gym
fitness classes
booster sessions
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Absolutely Fitness the easy way
We generate and send your cancellation letter to Absolutely Fitness by registered mail
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Preview of your letter
PreviewSender
Recipient
Absolutely Fitness
45 King William Street
EC4R 9AN London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Absolutely Fitness agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Absolutely Fitness service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Absolutely Fitness service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Absolutely Fitness
How to cancel Absolutely Fitness in the UK in 2026 - step-by-step, legal rights, refunds and alternatives. Clear steps and exact notice periods.
https://www.absolutely-fitness.co.uk
London, United Kingdom
Gym Fitness
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method | Manage Your Membership portal - written request submitted at Manage Your Membership. Portal submissions are explicitly required by Absolutely Fitness. |
| Effective delay | For month-to-month: cancellation effective after 1 month from written notice. For 12-month contracts: cancellation effective after 1 month following completion of the 12 monthly installments. |
| Notice period | 1 month (1 calendar month). |
| Cancellation fee | Not published by Absolutely Fitness |
| Minimum commitment | 12 months for Basic membership; no minimum for Hero and Student plans where advertised as no contract. |
| Phone + hours | Not published by Absolutely Fitness |
| Postal address for registered letter | Absolutely Fitness, 45 King William Street, EC4R 9AN London, United Kingdom |
What is Absolutely Fitness
Overview
Absolutely Fitness is a UK gym operator providing local gyms, classes and membership plans including Student, Basic and Hero tiers. The company operates multiple sites and offers no-contract options for some plans alongside 12-month contracts for others.
Core services
Services include gym floor access, group fitness classes, online workout content for some plans, and short-term passes such as day and week passes. Pricing varies by site and plan.
Company facts
| Fact | Detail |
|---|---|
| Legal name | ABSOLUTE FITNESS LIMITED |
| Headquarters | Ashford, England |
| Founded | 1999 |
| Parent | Absolutely Together |
How to cancel Absolutely Fitness
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web - Manage Your Membership portal | Submit written cancellation via Manage Your Membership and follow confirmation steps. | Portal response and final date within 7 days for confirmation; effective after 1 month notice. | Written confirmation email or portal confirmation screen. | Easy |
| iOS / Android app | Use the club app or portal link to submit a written cancellation if the app links to Manage Your Membership. | Portal/app confirmation within 7 days; effective after 1 month notice. | Confirmation message in app and/or email. | Easy |
| Phone | Telephone or verbal requests are not accepted and will not be processed according to Absolutely Fitness policy. | Not accepted | No proof - not valid | Hard |
| Absolutely Fitness requires portal submissions in writing via the Manage Your Membership section; email alone is not the required channel. | Email alone is not accepted for formal cancellation per company policy. | Email may not be accepted as proof of formal cancellation. | Medium | |
| Post / Registered letter | Company postal address is available, but company policy requires portal submissions. Sending a registered letter to 45 King William Street may not be processed unless accompanied by portal submission. | Not published by Absolutely Fitness for postal processing times. | Proof of postage only; company may not accept as primary channel. | Medium |
Web - step by step
- Go to https://www.absolutely-fitness.co.uk/manage-your-membership/.
- Log in with your membership credentials.
- Find the cancellation or end membership request option and complete the written form with your membership details and desired cancellation date.
- Submit supporting documents if required for exceptional grounds (see reasons section).
- Save or screenshot the confirmation page and await confirmation email within 7 days.
iOS / Android - step by step
- Open the Absolutely Fitness app if you have it, or open the club web portal on your mobile browser.
- Follow the same process as the web steps to submit a written cancellation through Manage Your Membership.
- Keep screenshots of submissions and any confirmation notifications.
Phone - why it will not work
- Absolutely Fitness states verbal or telephone requests will not be accepted nor processed.
- Calling customer service to notify them of cancellation does not stop Direct Debit payments unless a formal written cancellation is submitted via the portal.
- Do not rely on phone calls to cancel.
Post - how to proceed if you choose it
- If you still want to send a registered letter, address it to Absolutely Fitness, 45 King William Street, EC4R 9AN London, United Kingdom.
- Include your membership number, full name, date of birth and a clear written request to cancel with the intended cancellation date.
- After posting, still submit the cancellation via the Manage Your Membership portal and attach a photo of the postage receipt to your portal submission.
Cancel by reason
Relocation - moving house
Absolutely Fitness may accept cancellation for relocation if you provide proof and meet their minimum distance requirements. You must submit supporting documents via the portal, for example a tenancy agreement, exchange of contracts, new utility bill or official proof of address showing the new address. The company retains discretion on distance eligibility. Applicable law: Consumer Rights Act 2015 for fairness of terms.
Serious illness or injury
Serious illness or injury can be considered a legitimate ground for early termination if you provide medical confirmation such as a fit note or letter from a medical professional. Submit documentation through the Manage Your Membership portal. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.
Redundancy
Redundancy may be accepted with supporting documentation such as a redundancy notice or employer letter. Submit these documents via the portal to request exceptional cancellation.
Death of a subscriber
If the member dies, next of kin or executor should submit a written request via the portal and attach a copy of the death certificate and proof of identity. Absolutely Fitness will assess and confirm termination. Applicable law: Consumer Rights Act 2015 where unfair terms are concerned.
Price increase
If the membership fee is increased in a way that your contract permits you to cancel, you must follow the cancellation process via the portal. Check your individual terms for specific rights to cancel after a price increase; if a term prevents cancellation after a price increase it may be challenged under the Consumer Rights Act 2015.
End of commitment
For 12-month contracts: Direct Debit memberships on a 12-month contract cannot be cancelled before all 12 monthly installments have been completed. Once the final contracted payment has been made, you must give 1 month written notice via the Manage Your Membership portal. For month-to-month memberships: you may cancel any time after the first installment has been taken with 1 month written notice via the portal.
Cooling-off (Distance selling)
If you signed up online or off-premises, you have a 14-day statutory cooling-off period from the date the contract begins under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, submit a written cancellation via the portal within 14 days. Refunds for payments within the 14-day window will be processed within 7 days after confirmation. If you signed up face-to-face at the gym premises, the 14-day cooling-off right usually does not apply. Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Research shows no public record of standard retention discounts published by Absolutely Fitness. If you want to avoid cancellation, request these items via the Manage Your Membership portal or by asking staff in-club before you submit cancellation: a reduced monthly rate, temporary freeze for medical reasons, transfer of contract to another eligible person, or change of plan from 12-month to month-to-month where available. When requesting retention offers, state your member number, current plan and specific request. Keep portal screenshots and request any offer in writing.
What cancellation saves - yearly cost comparison
Compute yearly costs using current monthly prices.
Student Membership: £17.99 x 12 = £215.88 per year.
Basic Membership: £23.99 x 12 = £287.88 per year. Absolutely Fitness annual rate advertised: £285.89 for Basic (12 months for price of 11).
Hero Membership: £29.99 x 12 = £359.88 per year. Absolutely Fitness annual rate advertised: £351.89 for Hero.
Day Pass: £9.99 one-off (Bracknell £7.99).
Cheapest named competitor: The Gym Group at £17.99 per month gives £17.99 x 12 = £215.88 per year. Switching from Basic at £23.99 to The Gym Group at £17.99 saves: £287.88 - £215.88 = £72.00 per year.
Legal protections and escalation
Key UK consumer law
Gym contracts fall under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance sales and the Consumer Rights Act 2015 for contract fairness and quality of service. The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscription practices.
Cooling-off and refunds
If you signed up online or off-premises you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. Refunds for cooling-off are processed within 7 days after the cancellation request is confirmed by the trader.
Escalation path
1. Complain to Absolutely Fitness in writing via the portal and keep copies. 2. If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a gym membership. 3. For qualifying card payments, consider Section 75 or a card chargeback via your bank for disputed payments. 4. If a contract term appears unfair, reference the Consumer Rights Act 2015 when escalating.
What to do after cancelling Absolutely Fitness
Confirm cancellation and keep proof
Save the portal confirmation message, screenshot any confirmation email and note the final active date. If you do not receive confirmation within 7 days, check the portal and follow up.
Direct Debit and final payments
Do not cancel your Direct Debit with your bank until after the cancellation date is reached. It is your responsibility to confirm Direct Debit payments have ceased within 1 month of the agreed cancellation date. Payments collected after this 1 month window that you did not query may not be reimbursed.
Data and accounts
Keep records of any personal trainer bookings or class credits. Request account closure via the portal if you want your personal data removed and keep confirmation of that request.
Reactivation and transfers
If you wish to rejoin later, check the current joining rates and offers on the memberships page: Absolutely Fitness - Memberships. Contracts may be transferred to another eligible person with prior written permission from Absolutely Fitness.
Next steps and practical checklist
Follow this checklist to cancel and protect yourself.
- 1. Log in to Manage Your Membership.
- 2. Submit a written cancellation request via the portal and set the intended cancellation date.
- 3. Attach supporting documents if cancelling for illness, redundancy or relocation.
- 4. Screenshot/print the portal confirmation and any emails from Absolutely Fitness.
- 5. Do not stop your Direct Debit with your bank before the effective cancellation date specified by the club; wait until payments cease.
- 6. Check your bank account one month after cancellation date to confirm no further Direct Debit collections.
- 7. If you paid within the 14-day cooling-off period, request a refund via the portal; refunds are processed within 7 days of confirmation.
- 8. If you do not receive confirmation within 7 days, contact Citizens Advice for next steps.
Plans
Basic Membership
£23.99
/ mois
12-month contract, single site access, gym equipment, fitness classes (excluding Pilates), booster sessions.
12-month contract
single site access
gym equipment
fitness classes (excluding Pilates)
Hero Membership
£29.99
/ mois
No contract option for some sites, multi-site access from £31.99 option, Hero Arena (Slough), Bio-circuit virtual training, diet advice, 8-week training programme, Pilates classes and 1000+ home workout videos.
No contract option for some sites
multi-site access from £31.99 option
Hero Arena (Slough)
Bio-circuit virtual training
Day Pass
£9.99
/ mois
One-day access. Day pass can be deducted from admin fee upon sign up. Bracknell day pass: £7.99.
One-day access. Day pass can be deducted from admin fee upon sign up. Bracknell day pass: £7.99.
No commitment. Billoff helps you cancel or adjust your Absolutely Fitness subscription without hunting down every detail alone.
Pros & cons
Pros
Low-entry Student price from £17.99 per month.
No-contract options exist for Hero and Student plans.
Multiple short-term passes available including day and week passes.
Annual payment options offer 12 months for the price of 11 for Basic and Hero where available.
Cons
All formal cancellations must be submitted via the Manage Your Membership portal - telephone and verbal requests are not accepted.
Direct Debit 12-month contracts cannot be cancelled before all 12 monthly installments have been completed.
Memberships paid in full upfront cannot be refunded or frozen under any circumstances.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where Absolutely Fitness is available
Absolutely Fitness is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Absolutely Fitness subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Absolutely Fitness subscription, whichever payment method you use.
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