Cancel ClassPass the easy way

Overview

ClassPass is a subscription platform that sells credits which members use to book fitness, wellness and lifestyle experiences across studios, gyms and instructors. ClassPass operates a credits-based membership with monthly auto-renewal and access to studio classes and on-demand content.

How ClassPass works in the UK

Members buy a credits plan (for example 8 credits for 39 monthly or 33 credits for 69 monthly) and use credits to reserve sessions. Credits can roll over up to the number of credits in your next months plan. Memberships renew automatically each month on your cycle date.

Company facts

Website cancellation steps

1. Sign in at classpass.com.
2. Click your initial on the right-hand side and select Account.
3. Go to Settings from the left menu.
4. Click the red "Cancel your membership" link and follow the prompts to submit cancellation.
5. Wait for a cancellation confirmation email from the Customer Experience team; if you do not receive one, the request was not processed.

iOS cancellation steps

1. Open the ClassPass app.
2. Tap Profile on the bottom right.
3. Select Settings.
4. Under Billing, tap "Cancel my membership" and follow the app prompts to confirm.
5. Check your email for confirmation.

Android cancellation steps

1. Open the ClassPass app.
2. Tap Profile on the bottom right.
3. Select Settings.
4. Under Billing, tap "Cancel my membership" and follow the app prompts to confirm.
5. Check your email for confirmation.

Email cancellation steps

1. Send an email from the account email to [email protected] with subject: "Cancel membership" and include your full name and account email.
2. Request a written confirmation of cancellation and the effective date of termination.
3. If no reply, resend and keep copies of all messages.

Post cancellation steps

1. Write a signed letter stating your name, account email and that you wish to cancel your membership immediately or at the next renewal date.
2. Send by recorded delivery to: ClassPass, 10 Queen Street Place, EC4R 1AG London, United Kingdom.
3. Keep proof of posting and follow up by email to request confirmation.

Phone cancellation note

1. ClassPass does not publish a UK phone number for cancellations; use the website, app or [email protected] to ensure written proof.

Official cancellation instructions are on the ClassPass help pages: ClassPass help - cancel membership.

Cooling-off period (14 days)

If you joined ClassPass online or off-premises you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 starting the day after you enter the contract. You are entitled to a full refund if you cancel within 14 days unless you expressly asked ClassPass to start the service during the cooling-off period. To use this right, cancel via the website or email and request a refund. See Consumer Contracts Regulations 2013 and Citizens Advice guidance.

Moving abroad

ClassPass does not publish a specific moving policy. If you move and wish to cancel, prepare proof of new address such as a tenancy agreement or utility bill and request cancellation by email. If ClassPass refuses and you paid by credit card, you can consider a chargeback or Section 75 claim if the service cannot be provided as described. Applicable law: Consumer Contracts Regulations 2013 for online contracts and Consumer Rights Act 2015 for performance issues.

Price increase

ClassPass membership prices are published on the plans page. If ClassPass increases the price in a way that is not permitted by your contract terms, you can challenge it under the Consumer Rights Act 2015 for unfair terms or complain to Citizens Advice or the CMA. Keep written notice of the price increase and your plan terms as evidence.

Death of subscriber

ClassPass does not publish a death-cancellation procedure. Typical evidence requested by services includes a copy of the death certificate and proof of account ownership if someone is cancelling on behalf of the estate. Send documents to [email protected] and request confirmation of cancellation and account closure.

Legitimate ground / service problems

If ClassPass fails to provide the service with reasonable care and skill, you can raise a complaint under the Consumer Rights Act 2015. Required proof includes booking records, screenshots of errors and correspondence with support. ClassPass help shows technical and booking problems reported by users; retain all communications as evidence.

End of commitment

ClassPass plans renew monthly and do not include a long fixed commitment. To end your membership, cancel via your Account Settings or app; ensure you submit cancellation at least 48 hours before your renewal date to avoid the next charge. Applicable law: Consumer Contracts Regulations 2013 for online renewals; CMA guidance on auto-renewals for subscription practices.

Before you cancel: negotiate

Research shows no published retention offers on ClassPass help pages. If you want to keep the account, ask support for a pause, a lower-credits plan or a promotional discount. Use this script by email: "I would like to cancel my membership on [renewal date]. Before I cancel, do you have a pause option or promotional rate to keep my membership? My account email is [youremail]." Document the reply and any offer in writing.

What cancelling saves you - yearly calculations

Use these concrete examples based on ClassPass UK prices.

Plan 8 credits: 19 monthly - 19 x 12 = 28 per year.

Plan 33 credits: 69 monthly - 69 x 12 = 28 per year.

Plan 68 credits: 39 monthly - 139 x 12 = 668 per year.

Cheapest listed competitor: PureGym Core 4.99 monthly - 14.99 x 12 = 79.88 per year.

Example savings if you cancel ClassPass 8 credits (28/year) and switch to PureGym (79.88/year): 28 - 79.88 = 8.12 saved per year.

Example savings if you cancel ClassPass 33 credits (28/year) and switch to PureGym (79.88/year): 28 - 79.88 = 48.12 saved per year.

Example savings if you cancel ClassPass 68 credits (668/year) and switch to PureGym (79.88/year): 668 - 79.88 = 88.12 saved per year.

Prices source: ClassPass plans and PureGym pricing as listed in research. See ClassPass plans: ClassPass plans.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most contracts concluded online or off-premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair.

How to escalate a cancellation dispute

1) Complain to ClassPass in writing and keep records. 2) Contact Citizens Advice for next steps and mediation guidance: Citizens Advice - cancelling a service. 3) If you paid by credit card and the merchant refuses a remedy, consider a Section 75 claim or chargeback via your card issuer. 4) If the problem involves unfair terms or auto-renewal practices, complain to the Competition and Markets Authority (CMA).

Statutory remedies

If you cancel within the 14-day cooling-off period you are entitled to a full refund unless you asked for the service to start during the period. If ClassPass breaches its contractual obligation to provide the service with reasonable care and skill you may be entitled to a repeat performance or price reduction under the Consumer Rights Act 2015.

Confirmations and billing

After you submit cancellation you should receive a cancellation confirmation email from ClassPass. If you do not receive a confirmation the request was not processed. ClassPass does not offer refunds for months of membership or additional credit purchases; any billing dispute should be raised immediately with support. See: ClassPass refund policy.

Access, credits and re-activation

Trial cancellations are immediate and will cancel scheduled classes and remove credits. For paid memberships credits roll over only up to the number of credits in your next months plan. To re-activate, sign in and choose a new plan. Keep screenshots of your account and any remaining credit balance before cancellation.

Data and receipts

Download invoices and receipts for any paid months before you cancel. If you want your personal data deleted, request account closure and data deletion by emailing [email protected] and keep correspondence as evidence.

Before and after cancelling, follow this checklist to avoid surprise charges and preserve evidence.

• Find your renewal date in your account and submit cancellation at least 48 hours before that date.
• Cancel via the website or app to obtain a written confirmation email.
• Save the cancellation confirmation email and take screenshots of your account page showing cancellation.
• Download invoices and receipts for the last 12 months.
• If you are on a trial and want to keep credits until the last moment, cancel on the final day of the trial; trial cancellations are immediate and will remove credits.
• If you paid by credit card and the charge is disputed after cancellation, contact your card issuer for chargeback advice or Section 75 if applicable.
• If you wish to request data deletion, email [email protected] and request written confirmation when deletion is processed.