Cancel Club 24 Fitness the easy way

Overview

Club 24 Fitness is a private fitness chain offering gym access, classes and 24/7 options at selected sites. Their membership menu includes no-contract direct debit options and fixed-term CLUB24 Plus contracts with added benefits.

Who it serves

The service targets individuals seeking flexible gym access and staffed plus 24/7 options in locations such as Bangor and Gosport. Plans exist for casual users and committed members.

Quick facts

Web

1. Open the Club 24 Fitness site: Official site.
2. Check the FAQ page for any online cancellation instructions: Club 24 Fitness FAQ.
3. If no web form is provided, prepare a signed letter and follow the postal method below.

iOS / Android / App

1. Look for a membership or account area inside the app if you installed one. Club 24 Fitness does not publish an app-based cancellation procedure.
2. If the app allows messaging, request confirmation of cancellation in writing and save screenshots.
3. If the app is unavailable or does not support cancellation, use registered post.

Phone

1. Check your contract and any paperwork for a contact number; Club 24 Fitness does not publish a central phone cancellation procedure in research sources.
2. If you reach an advisor, ask for a cancellation reference and note the time, date and name of the agent.
3. Follow up with registered post if the advisor requests a written confirmation.

Email

1. Club 24 Fitness does not publish a dedicated cancellation email in the sources. If you have a support email from your local club, send a signed request and request a written acknowledgement.
2. Keep the sent message and any reply as proof.
3. If no reply is received within 14 days, send registered post as formal cancellation.

Post (registered letter)

1. Write a signed cancellation letter including: full name, membership number, date of birth, current address, and clear statement "I hereby cancel my Club 24 Fitness membership" and the desired cancellation date.
2. Send the letter by registered post to: Club 24 Fitness, 167-169 Great Portland Street, W1W 5PF London, United Kingdom.
3. Keep the Royal Mail signed-for receipt and tracking number. That receipt is primary proof of sending and delivery.
4. Allow the contractual notice period (30 to 90 days) to elapse; check your bank to ensure Direct Debit stops after the notice period ends.

Moving / Relocation

Rule: If you relocate and the move makes access to the closest Club 24 Fitness site impracticable, you may request early termination. Required proof documents: a copy of a signed tenancy agreement showing the new address, or a utility bill or council tax bill in your new name addressing the new property, and a signed cancellation request.

Applicable law: Consumer Rights Act 2015 for unfair terms and breach where access is removed.

Price increase

Rule: If Club 24 Fitness increases the membership price during a fixed-term contract and the increase is not permitted by the contract, you can treat that as a fundamental change and request termination. Required proof documents: written notice of the price increase from Club 24 Fitness and your signed contract showing the original price.

Applicable law: Consumer Rights Act 2015 and general contract law; challenge under Unfair Terms principles.

Death of subscriber

Rule: Death of the named subscriber normally allows termination. Required proof documents: a copy of the death certificate and a signed cancellation request from the executor or next of kin.

Applicable law: General contract law and consumer protections; Club 24 Fitness should accept termination on production of a death certificate.

Legitimate ground (prolonged closure / fundamental change)

Rule: Serious breach of contract by the provider, for example prolonged facility closure or removal of core services, allows immediate termination. Required proof documents: evidence of closure (club notices, media reports, official correspondence) and your signed contract. Club 24 Fitness accepts breaches such as prolonged closure and fundamental changes to service quality as legitimate grounds based on consumer law principles.

Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: At the end of a fixed-term contract (for example a 12 month CLUB24 Plus agreement), you have the right to stop renewal by giving the contract notice according to its terms. Required proof documents: signed cancellation letter or registered post to the club showing request to stop renewal and membership details.

Applicable law: Contract terms govern; Consumer Rights Act 2015 for fairness of renewal clauses.

Cooling-off period

Rule: If you signed up off-premises or at a distance (online or door-to-door), you have a 14-day statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Required proof documents: dated cancellation notice within 14 days and evidence of the contract date (receipt or contract).

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Retention offers reported in research: No systematic retention offers were reported in public sources. Some Club 24 plans include 24/7 access and discounts on services for CLUB24 Plus members. How to ask: send a short written message asking for a retention offer and list three alternatives you will accept - for example a 1-month freeze, reduced monthly fee, or transfer to a no-contract plan. Use registered post or an email address from the club and request a written confirmation of any offer. If the club proposes a fee waiver, ask for the exact amount and the end date in writing.

What cancelling saves you

Compute yearly costs using real prices found in research.

• CLUB24 Plus Contract: £39.99 x 12 = £479.88 per year.
• No Contract DD (Bangor): £31.95 x 12 = £383.40 per year.
• Multisite DD (Bangor): £35.00 x 12 = £420.00 per year.

Example saving: cancelling a CLUB24 Plus Contract at £39.99 and moving to No Contract DD at £31.95 saves £479.88 - £383.40 = £96.48 per year.

Cheapest real alternative found in research: Hussle Monthly+ Pass at £35.70 per month. Yearly cost for Hussle Monthly+ = £35.70 x 12 = £428.40. Comparing CLUB24 Plus Contract (£479.88) to Hussle Monthly+ (£428.40) saves £51.48 per year.

Key UK consumer law

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and allows challenge of unfair contract terms.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for contracts concluded off-premises or at a distance, with a refund obligation for monies paid. If digital content was supplied after express consent, cooling-off may not apply.

Auto-renewal and escalation

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Club 24 Fitness refuses a legitimate cancellation, escalate: first complain to Club 24 Fitness in writing, then contact Citizens Advice for guidance (Citizens Advice), and use your bank's chargeback or Section 75 for qualifying card payments.

Check final billing

Monitor your bank account for remaining Direct Debit collections during the notice period. If you were charged after the cancellation effective date, contact the club and request a refund in writing. If unpaid refunds are due, the trader must refund within 14 days of agreeing to a refund under consumer law.

Access and re-activation

Access typically ceases at the end of the notice period. For re-activation, ask the club for any re-join fee. CLUB24 Plus Contract includes a reported £35 admin fee at joining in some plans; that fee may apply on re-joining.

Data and documents

Keep a copy of your cancellation proof (registered post receipt, emails, screenshots). Request a written confirmation of cancellation that states the final active date.

Follow this list to close your Club 24 Fitness membership cleanly.

• Locate your membership number and contract paperwork.
• Draft a signed cancellation letter with full name, membership number, address and desired cancellation date.
• Send the letter by registered post to: Club 24 Fitness, 167-169 Great Portland Street, W1W 5PF London.
• Keep the Royal Mail signed-for receipt and tracking number.
• Monitor your bank for Direct Debit collections during the notice period.
• If you qualify for a 14-day cooling-off, send cancellation within 14 days and request a refund.
• If the club imposes a disputed charge, escalate to Citizens Advice and your card issuer for chargeback or Section 75 where applicable.