Cancel Edinburgh Leisure the easy way

Core offer

Edinburgh Leisure is the city of Edinburgh's social enterprise that runs community gyms, swimming pools, sports facilities, golf and climbing venues. It focuses on providing lifelong health and wellbeing services to the people of Edinburgh.

Who uses it

Residents of Edinburgh who want access to gyms, pools, classes, coaching and climbing, including dedicated services for people with health conditions and disabilities.

Company facts

Official membership information and terms are published at Edinburgh Leisure memberships and the membership terms at membership terms.

Web (online form)

1. Go to the Edinburgh Leisure membership pages: https://www.edinburghleisure.co.uk/memberships/.
2. Find the membership cancellation form or login to your online account.
3. Complete all requested fields: full name, membership number, reason for leaving and contact details.
4. Submit the form and save or screenshot the confirmation screen.
5. Expect processing according to cut-off dates: if you notify between the 1st and 24th the membership ends on the last day of the current month; if between the 25th and month end it ends on the last day of the next month.

Email

1. Compose an email to [email protected] or [email protected] with subject "Membership cancellation" and include your full name, membership number and preferred cancellation date.
2. Request written confirmation of cancellation and the date your membership will stop.
3. Save the sent email and any reply you receive as proof.

Phone

1. Find the phone number on Edinburgh Leisure site or your membership paperwork (note: phone number not published in the research data).
2. Call customer services, provide your membership details and request cancellation.
3. Ask for a reference number and follow up by email if you do not receive confirmation.

Post

1. Write a signed letter to: Edinburgh Leisure, London Road, EH7 6AE Edinburgh, United Kingdom.
2. Include membership number, full name, address and clear instruction to cancel your membership.
3. Send by recorded delivery and retain the receipt. Expect processing according to cut-off dates described above.

Bank - cancel Direct Debit

1. Only cancel the Direct Debit after Edinburgh Leisure has confirmed your membership cancellation if you want to avoid an active membership remaining unpaid.
2. Contact your bank via online banking or phone and instruct them to cancel the Direct Debit to Edinburgh Leisure.
3. Keep the bank confirmation as proof. Cancelling the Direct Debit may affect coaching bookings if not coordinated with Edinburgh Leisure.

Moving residence (domestic relocation)

If you must cancel because you move away from Edinburgh contact Edinburgh Leisure with your new address and the date you want the membership to end. Provide proof such as a tenancy agreement or utility bill in your new name. Edinburgh Leisure's public procedure for relocation is not published; therefore you must request cancellation via the online form or email and attach proof.

Price increase

If Edinburgh Leisure increases membership prices you may have rights under UK consumer law. Contact support for the exact effect on your membership. Keep the price change notice and your cancellation request. The specific statutory renewal cooling-off requirements are described in the Consumer Rights Act 2024 Part 4 Chapter 2: Consumer Rights Act 2024 - cooling-off rights.

Death of the subscriber

To cancel because of the death of the subscriber send a copy of the death certificate plus evidence that you are the executor or next of kin to [email protected] or by post to the registered address. The research data does not publish an explicit death policy, so request written confirmation of termination from Edinburgh Leisure.

Legitimate ground - health, disability or incapacity

Edinburgh Leisure provides special facilities for people with health conditions and disability. If a medical condition prevents use, provide medical evidence such as a letter from a GP or consultant. For coaching lessons specific cancellation rules apply: coaching cancellations must be completed using the published form by the 20th of the month to take effect the next month. See coaching terms.

End of commitment / membership term

If your membership is monthly via Direct Debit your cancellation will be processed according to the cut-off rules. Edinburgh Leisure states a one-week notice period and the cut-off calendar rules: notifications between the 1st and 24th end on the last day of that month, notifications 25th to month end end on the last day of the next month.

Cooling-off (online or off-premises contracts)

For contracts concluded online or off-premises you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013 as amended and the renewal cooling-off rights in the Consumer Rights Act 2024 Part 4 Chapter 2. To exercise cooling-off provide a clear statement to the trader. Cancellation is effective from the time of notification; if you paid online this may entitle you to a refund under statutory rights. See the Consumer Rights Act 2024 link above for renewal cooling-off information.

Before cancelling: negotiate

Research did not find publicly reported retention offers from Edinburgh Leisure. To request a retention offer:

1. Contact support by email at [email protected] or through the online cancellation form and state you are considering cancellation.
2. Ask explicitly for any temporary discount, freeze, or cheaper membership tier such as Swim, Gym-only or Young Adult rates.
3. If you have health reasons ask for a concessionary rate and attach medical evidence.

What cancelling saves - yearly calculation

Compute annual cost for common plans using published monthly prices:

• Full Fitness Membership: £62 x 12 = £744 per year
• Gym Membership: £44 x 12 = £528 per year
• Swim Membership: £44 x 12 = £528 per year
• Fitness Class Membership: £50 x 12 = £600 per year
• Climb and Fitness Membership: £85 x 12 = £1,020 per year
• Young Adult (18-24): £34 x 12 = £408 per year
• Young Adult (16-17): £24 x 12 = £288 per year

Cheapest published competitor: The Gym Group at £17.99 monthly which is £17.99 x 12 = £215.88 per year. Example saving if you leave Gym Membership (£44 x 12 = £528) for The Gym Group: £528 - £215.88 = £312.12 saved per year.

Relevant UK law

Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for many online and off-premises contracts. The Consumer Rights Act 2015 protects service quality and prohibits unfair contract terms. The Consumer Rights Act 2024 Part 4 Chapter 2 contains specific rules on subscription contract renewal cooling-off rights: text of the law.

How to escalate

1) First complain to Edinburgh Leisure using the official contact channels and keep written records. 2) If unresolved contact Citizens Advice for local Trading Standards guidance. 3) For disputed card payments consider Section 75 or a chargeback via your card issuer where applicable. 4) The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel practices.

Check access and final date

Keep the written confirmation of cancellation showing the membership end date. Verify the last day of access according to the cut-off rules.

Direct Debit and final billing

Cancel the Direct Debit with your bank only after you have confirmation from Edinburgh Leisure. If you stop the Direct Debit first you risk losing access or disrupting coaching bookings and the organisation cannot apply pro rata adjustments for lessons unless coordinated.

Personal data and account

Ask Edinburgh Leisure to confirm how long they will retain your personal data and request deletion if required under data protection rights. Keep copies of any receipts or correspondence for 6 months in case of billing disputes.

Re-joining

If you cancel and later re-join you will be charged another joining fee of £35 for adults or £20 for young adults unless a no-joining-fee offer applies.

Follow this checklist to complete cancellation and avoid unexpected charges.

• Submit the online cancellation form or email [email protected] with membership number.
• Save email confirmation or screenshot the form confirmation.
• Note the date your membership will stop according to the cut-off rules.
• Only cancel your Direct Debit after written confirmation from Edinburgh Leisure.
• If you paid annually up-front check whether you are eligible for a refund - research shows one-year upfront payments are non-refundable.
• Retain evidence for 6 months: confirmations, bank statements, emails.
• If you have coaching bookings, follow the specific coaching cancellation rules and do not cancel Direct Debit without coordinating with Edinburgh Leisure.