Cancel Everlast Gym the easy way

Overview

Everlast Gyms is a UK fitness chain owned by Frasers Group, founded in 2020 and headquartered in Shirebrook. The brand provides gym access, fitness classes and specialist training such as boxing and Hyrox Performance.

Core services

Everlast offers strength and cardio areas, group training, boxing coaching, Pilates, swimming where available and digital app support. Membership types and minimum terms differ by location and plan.

Company facts

Email cancellation

1. Compose an email to [email protected].
2. Include your full name, membership number, date of birth, and the club location.
3. If cancelling within 14 days of an online signup state the signup date and that you are exercising your 14-day cooling-off right.
4. Attach any required evidence (see reason-specific section) as PDF or image.
5. Keep the sent email and any automatic reply as proof.

Post (registered letter)

1. Write a signed cancellation letter including name, membership number, club and reason for cancellation.
2. If applicable include photocopies of evidence (utility bill, doctor note, redundancy notice).
3. Send by registered post to: Everlast Gym, Unit A, Brook Park East, NG20 8RY Shirebrook, United Kingdom.
4. Keep the proof of postage and the delivery receipt.

Online cooling-off (if you signed online)

1. Notify Everlast in writing within 14 full days from the day after signup by emailing [email protected] or posting.
2. If services have not been used you are entitled to a full refund of joining and membership fees.
3. If services have been used Everlast will reduce the refund pro-rata for days used.
4. Save the email acknowledgement and any refund confirmation.

In-club cancellation

1. Visit the club reception and request cancellation; ask staff to note the request and provide a reference if possible.
2. Follow up immediately by emailing [email protected] with the reception reference.
3. For evidence-sensitive reasons deliver required documents by post or email as instructed.

Phone cancellation (if you can reach support)

1. Ask the Membership Support Team for the cancellation process and an email address or postal address for written confirmation.
2. Immediately follow up with a written cancellation to [email protected] and keep copies.
3. If phone number or times are not provided by Everlast, use email or post as primary routes.

Relocation (moving more than 10 miles away)

Rule: Members can cancel with one calendar month's written notice if the permanent address or principal place of employment changes to more than 10 miles away from an Everlast club. Required proof: utility bill, bank statement, or employer letter confirming the new address. A £10 administration fee applies under the contract clause for these cancellations.

Applicable law: Contract terms and company policy.

Long-term illness or injury (three months or longer)

Rule: Cancellation is permitted with one calendar month's written notice where a doctor or suitably qualified medical practitioner provides written opinion prohibiting exercise for three consecutive months or longer. Required proof: medical letter from a doctor or suitably qualified medical practitioner. A £10 administration fee applies under the contract clause.

Applicable law: Contract terms and company policy.

Redundancy or loss of job

Rule: Cancellation is possible with one calendar month's written notice if you are made redundant or lose your job; evidence required includes proof of redundancy or entitlement to jobseeker's allowance. A £10 administration fee applies under the contract clause.

Applicable law: Contract terms and company policy.

Significant reduction in facilities or opening hours

Rule: You may cancel if Everlast significantly reduces facilities or opening hours at your registered club. Required proof: Everlast communication confirming the reduction or evidence of changed opening hours. Refunds may be pro-rata for remaining membership where applicable.

Applicable law: Contract terms and Consumer Rights Act 2015 where reduction breaches the promised service.

Events outside Everlast's control

Rule: If an "Event Outside our Control" continues for 3 months members may cancel with one calendar month's notice. Required proof: Everlast confirmation of the event affecting service access.

Applicable law: Contract terms.

Discretionary or other extenuating circumstances

Rule: Everlast may consider cancellation at their discretion if none of the standard reasons apply. Required proof: membership support may request further information or evidence depending on the request. A £10 administration fee may apply.

Applicable law: Contract terms.

End of minimum commitment

Rule: If your plan includes a minimum term (for example some plans include a 12-month minimum) normal cancellation rights apply at the end of that term. Required proof: membership contract or plan terms showing the end date.

Applicable law: Contract terms and Consumer Rights protections against unfair clauses under the Consumer Rights Act 2015.

Cooling-off right (online or off-premises contracts)

Rule: If you signed up online or off-premises you have 14 full days from the day after signup to cancel in writing. If services have not been used you are entitled to a full refund of joining and membership fees. If services have been used the refund will be reduced pro-rata for days used. Required proof: date of signup and evidence that services were not used, where applicable.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Ask the Membership Support Team for a downgrade, payment holiday or freeze before submitting a cancellation request. Research shows Everlast may consider requests under their discretionary clause but there are no widely published standard retention offers. When you contact them: state your preferred outcome (freeze, downgrade, or lower fee), provide your membership number, and request any offer in writing by email to [email protected]. If asked for evidence for compassionate grounds provide the relevant documents listed in the reason-specific section.

What cancellation saves you - examples

Use these example calculations with Everlast plan prices from published club listings.

Champion Plus at £65 per month: £65 x 12 = £780 per year saved.

Core plan at £40 per month: £40 x 12 = £480 per year saved.

Basic plan at £20 per month: £20 x 12 = £240 per year saved.

If your plan is Core at £32 per month the annual cost is £32 x 12 = £384 per year. If you downgrade from Champion Plus £65 to Basic £20 your saving is £65 - £20 = £45 per month, i.e. £45 x 12 = £540 per year.

Cheapest real alternative example from the market: Stated Everlast local plan examples include a Basic plan at £20 per month at St Helen's King Street.

Consumer law that protects you

Key regulator: Citizens Advice. The main laws are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 prohibits unfair contract terms and requires services to be performed with reasonable care and skill. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most contracts signed online or off-premises.

Auto-renewal and escalation

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Everlast refuses a lawful cancellation, raise a complaint with the gym first; if unresolved contact Citizens Advice for next steps and consider a card chargeback or Section 75 claim if the payment qualifies. For guidance on cancelling a gym membership see Citizens Advice - Cancelling a gym membership.

Check access and membership end date

Confirm the cancellation effective date and your last day of access. For monthly payers who cancel under relocation, illness or redundancy membership typically ends at the end of the calendar month of final payment; for upfront payers a pro-rata refund may apply.

Confirm refunds and retain evidence

If you cancelled in the 14-day cooling-off period and services were unused you should receive a full refund of joining and membership fees. If services were used Everlast will reduce refunds pro-rata. Keep copies of emails, proof of postage and any refund confirmations until bank statements show the refund.

Data and re-activation

Ask Everlast in writing whether they will retain your personal data and how to request deletion. If you want to rejoin later request any re-joining fees and minimum term differences in writing.

Follow this checklist to make sure your cancellation is processed cleanly and you keep records.

• Send written cancellation to [email protected] or by registered post to Everlast Gym, Unit A, Brook Park East, NG20 8RY Shirebrook, United Kingdom.
• Include full name, membership number, date of birth, club location and reason for cancellation.
• If claiming relocation, illness or redundancy include the required evidence (utility bill, employer letter, doctor note, redundancy paperwork).
• Keep copies of all emails and the proof of postage or delivery receipt.
• If cancelling within 14 days of an online signup state the signup date and keep evidence you did not use services if claiming a full refund.
• Request written confirmation of cancellation and any refund timeline.
• If you do not receive confirmation within 14 days, escalate first to Everlast Membership Support and then contact Citizens Advice for next steps: Citizens Advice - Cancelling a gym membership.