Cancel Everlast Gyms the easy way

Overview

Everlast Gyms is a UK-based chain of fitness clubs founded in 2020 and operated under Frasers Group. The centres provide gym training, boxing, Hyrox Performance sessions, Pilates, swimming, and other wellness services.

Who uses Everlast Gyms

The typical member is an individual looking for fitness classes, pool access or structured training such as boxing and Hyrox. Facilities and offers differ by location; some sites require a 12 month minimum term.

Company facts

Web / App - steps

1. Open the Everlast app or website and sign in with your account details.
2. Locate the Membership Agreement or the cancellation form at the end of the terms.
3. Complete the form with your membership details and desired cancellation date.
4. Save or screenshot any confirmation and follow up by email to [email protected] if no confirmation appears.

Email - steps

1. Compose an email to [email protected] including: full name, membership number, club location, date of birth, and the requested cancellation date.
2. Attach a signed scanned letter if you wish to strengthen proof.
3. Send and keep the sent email in your mailbox; request a read receipt if available.
4. If you are within the 14-day cooling-off period, state that explicitly and request a refund per Clause 11.1.

Post - steps

1. Write a clear cancellation letter including your membership number, full name, club location and signature.
2. Send by recorded or registered delivery to: Everlast Gyms, Unit A, Brook Park East, NG20 8RY Shirebrook, United Kingdom.
3. Keep the proof of postage and the delivery receipt as evidence.

Phone and In-person - steps

1. If you call, ask for the cancellation team and record the staff member name and time of the call.
2. After a phone or in-person request, send a confirmation email to [email protected] referencing the conversation to create written proof.
3. If Everlast continues charging, use your bank or card issuer to dispute charges and keep evidence of all communications.

Cooling-off period (online or off-premises)

Members who signed up online or off-premises have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To exercise this right send a written cancellation to [email protected] or post a signed letter to the registered address. If services were used during the 14 days, Everlast will reduce the refund pro-rata.

Reference law

Consumer Contracts Regulations 2013 - 14-day right to cancel for most online and off-premises contracts.

Price increase

If Everlast raises the price, members may have specific contractual rights depending on the contract wording. Research shows customers reported communication problems around price increases and disputed that notice was received. Keep all emails and app notices; raise a written complaint referencing the contract clause and the date of the alleged increase.

Required proof

Evidence of the price increase notice or lack of it, membership agreement, and screenshots of billing changes.

Moving permanently (change of address)

To cancel for relocation, supply proof such as a tenancy agreement, completion statement, or utility bill showing the new permanent address. If the contract contains a specific relocation clause, follow that clause. If no clause exists, seek a complaint route with Citizens Advice if the gym refuses.

Required proof

Signed tenancy agreement, solicitor completion statement, or official utility bill showing the new address.

Death of the subscriber

Immediate family or estate representatives should contact Everlast in writing and supply a death certificate and proof of authority to act. That triggers contract termination and any refundable sums are handled per the contract and applicable law.

Required proof

Death certificate and probate or letter of administration if required by the gym.

Serious illness or injury (legitimate ground)

Everlast's terms and UK consumer law say a term that prevents cancellation for serious injury or long-term incapacity may be unfair under the Consumer Rights Act 2015. Provide medical evidence such as a GP letter, consultant report, or fit note to request early termination.

Required proof

Doctor letter or consultant report confirming inability to use facilities and expected duration.

End of fixed-term commitment

If you have a fixed 12 month minimum term, the contract ends at the specified term expiry unless it contains an express auto-renewal clause. Rolling term cancellations follow Clause 7.5 of the terms. For monthly fee cancellations under Clause 11.4 the membership ends at the end of the calendar month of the final payment.

Reference law

Consumer Rights Act 2015 regarding unfair contract terms and the UK's consumer rights on services executed with reasonable care and skill.

Before you cancel: negotiate

Everlast has been reported to offer retention conversations in-club and via managers who sometimes propose payment plans or alternative membership levels. A Trustpilot testimonial notes managers offering payment plans when the member disputed charges. When you contact Everlast, request a retention offer such as a price freeze, downgraded plan, or temporary pause. Put the request in writing to [email protected] and ask the club to confirm any offer by email.

How to ask

State your desired outcome clearly in one sentence, for example: "I request a downgrade to a basic plan at £24 per month for 6 months." Offer a specific alternative and request written confirmation. If the club refuses, escalate in writing to complaints procedures and Citizens Advice.

What cancelling saves you - example calculations

We use real Everlast plan prices from club listings to compute annual costs and potential savings if you cancel.

Example 1 - Liverpool Rose Lane 12 Month at £16 per month: 12 x £16 = £192 per year.

Example 2 - Manchester Trafford 12 Month at £32 per month: 12 x £32 = £384 per year.

Example 3 - Swindon 12 Month at £45 per month: 12 x £45 = £540 per year.

Cheapest real alternative and comparison

Common low-cost alternatives in the UK include The Gym Group (example price £14.99 per month), JD Gyms (local prices commonly around £16.99 per month) and PureGym (example price £19.99 per month). Comparing Liverpool Rose Lane at £16 per month to The Gym Group at £14.99 per month shows the yearly difference: £16 x 12 = £192; £14.99 x 12 = £179.88; yearly saving by switching to The Gym Group = £192 - £179.88 = £12.12 per year. Comparing Manchester Trafford at £32 per month to PureGym at £19.99 per month: £32 x 12 = £384; £19.99 x 12 = £239.88; yearly saving = £144.12 per year.

Key UK consumer laws

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and allows courts to strike out unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online or off-premises contracts with a right to a refund.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Everlast makes cancellation difficult or does not clearly inform members about renewal, you can raise this with Citizens Advice consumer service and the CMA.

How to escalate

1) Complain in writing to Everlast, include evidence and dates. 2) If unresolved, contact Citizens Advice consumer service for guidance and next steps: Citizens Advice - cancelling a gym membership. 3) For card payments, consider chargeback through your card issuer or Section 75 if the payment qualifies. 4) If you believe a clause is unfair, reference the Consumer Rights Act 2015 when disputing the term.

Statutory refund rights

If you cancel within the 14-day cooling-off period, joining fees, membership fees and administration fees are refundable under Clause 11.1 provided services were not used. If services were used in the cooling-off period, refund is reduced pro-rata as stated in Everlast terms.

Check access and final date

Confirm the effective cancellation date in writing and verify whether you retain access until the end of the calendar month (for monthly fee cancellations) or until the fixed term expiry. Keep screenshots or confirmation emails showing the end date.

Check final billing and refunds

If you cancelled within 14 days and qualify for a refund, monitor your bank account for the refund. If Everlast reduces refunds pro-rata because you used services, request an itemised calculation. If no refund arrives within 14 days of cancellation confirmation, send a formal complaint and consider a bank chargeback.

Data and reactivation

Ask Everlast to confirm how they will handle your personal data, and whether you can rejoin with the same benefits. If you plan to rejoin later, request any reactivation terms in writing.

Follow this checklist to cancel cleanly and keep full evidence of the process.

• Find your original Membership Agreement and note whether you are on a 12 month minimum term or monthly.
• If you signed online, check the date and whether you are within the 14-day cooling-off period.
• Send an email to [email protected] with full name, membership number, club location and requested cancellation date. Keep the sent email.
• If you prefer, post a signed cancellation letter by recorded delivery to Everlast Gyms, Unit A, Brook Park East, NG20 8RY Shirebrook, United Kingdom and keep the receipt.
• If you used services during cooling-off, ask for a pro-rata refund calculation in writing.
• Monitor bank statements for final debits. If Everlast continues charging, contact your bank for a chargeback and keep all correspondence.
• If Everlast refuses a lawful cancellation, escalate to Citizens Advice and use the Consumer Rights Act 2015 as a reference.