Cancel Everybody Leisure the easy way

Community fitness and leisure provider

Everybody Leisure is the trading name of EVERYBODY HEALTH & LEISURE, a charity and leisure operator serving Cheshire East since 2013. The organisation runs local leisure centres, pools, fitness classes and community health programmes focused on accessibility for all age groups.

Core services

Services include monthly and annual gym memberships, premium family and joint plans, casual pay as you go activities, Everybody Wild Card savings and the Everybody Options discount scheme. The organisation publishes membership packages and a public membership cancellation process on its website.

Company facts

Official membership information and terms are published at everybody.org.uk and the membership terms and cancellation pages linked in Sources.

Web

1. Open the Everybody membership cancellation page: https://everybody.org.uk/membership-cancellation/.
2. Download or complete the online cancellation form where provided.
3. Submit the form or return it by the requested channel. Keep a copy of the completed form.
4. Await the confirmation email and ticket number; this is your proof of submission.

iOS

1. Everybody Leisure does not publish an App Store cancellation method. If you joined through an Apple-managed subscription, cancel via your Apple ID subscriptions in Settings.
2. If your membership is billed by Everybody direct after joining on iOS, follow the email or web method above.

Android

1. If you subscribed through Google Play, cancel the subscription in Google Play Subscriptions.
2. If billed directly by Everybody, send written notice to [email protected] or use the web form.

Phone

1. Do not rely on phone calls to cancel. Everybody Leisure states that phone and verbal notifications are not considered valid cancellation requests.
2. Use email, the web form or registered post to make a valid written cancellation request.

Email

1. Send a clear written cancellation request to [email protected]. Include your full name, membership number, last 4 digits of the direct debit reference and preferred cancellation date.
2. Keep the sent email and await the confirmation email and ticket number. Everybody Leisure requires the confirmation email and ticket number for queries about cancelled memberships.

Post

1. Write a signed cancellation letter stating your name, membership number, direct debit details and the date you want the membership to end.
2. Send by recorded or registered post to Everybody Leisure, 1 Ashley Road, WA14 2DT Altrincham, United Kingdom.
3. Keep the proof of postage and follow up by email quoting the registered post receipt if no confirmation arrives.

Moving house

Everybody Leisure does not publish a specific, public rule that allows termination solely for relocation. If your contract contains a relocation clause, submit the required proof requested in your contract. If no relocation clause exists, the membership remains binding until the minimum commitment is complete or you give the required notice. Consult the membership terms: membership terms and conditions.

Price increase

Everybody Leisure's public membership terms should be checked for its price change policy. The organisation publishes membership changes on its site; see the membership changes notice: membership changes. If a contract allows unilateral price increases, your right to cancel without penalty depends on the contract wording and the Consumer Rights Act 2015 protections on unfair terms.

Death of the subscriber

Everybody Leisure does not publish a public, detailed bereavement cancellation policy. If membership needs cancelling after the death of a member, contact Everybody by email to supply a copy of the death certificate and the membership confirmation email or ticket number. The organisation requires documentary evidence for exceptional cases; follow up in writing.

Legitimate grounds accepted by Everybody Leisure

Everybody Leisure makes limited public statements about specific legitimate grounds for immediate termination. For membership suspensions, Everybody Leisure allows suspension for illness or other reasons for up to 3 months at a time with a £5 direct debit charge per month via [email protected]. For other legitimate grounds you should contact support and supply documentary evidence. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill.

End of commitment

For 12 Month Committed memberships the member must complete a minimum of 12 direct debit collections. After the final payment has been collected, give at least 10 days prior written notice to [email protected] to cancel. If you cancel before the end of the committed term for the 12 Month Committed plan, you are responsible for remaining contracted membership fees as stated by Everybody Leisure.

Cooling-off period (changing your mind)

If you arranged the membership online, over the phone or off premises and the service costs at least £42, the Consumer Contracts Regulations 2013 give a 14 day cooling-off period. The cooling-off period starts the day after you enter the contract. If services were provided during that period at your request, Everybody Leisure may retain a proportionate amount. For full details see Citizens Advice guidance: Cancelling a service you've arranged.

Before cancelling: negotiate

Everybody Leisure published retention or retention-offer details are not publicly listed. You can request a membership freeze or alternatives by contacting [email protected]. Everybody Leisure does publish a suspension option: suspend membership for up to 3 months at a time with a charge of £5 direct debit per month. To request reduced terms ask for a suspension or downgrade and provide your membership number and reason in writing to [email protected].

What cancelling saves you - sample calculations

Use actual Everybody prices to calculate annual cost differences for common plans.

Standard Membership (Month to Month): £47.50 x 12 = £570.00 per year.

Standard Membership (Annual Pass Up-Front): £456.50 per year.

Yearly saving switching from Month to Month to Annual Up-Front: £570.00 - £456.50 = £113.50 per year.

Premium Membership (Monthly committed) example: £59.99 x 12 = £719.88 per year.

Everybody Options Membership (Direct Debit): £34.25 x 12 = £411.00 per year.

Cheapest internal alternative: Everybody Options Membership at £34.25 per month equals £411.00 per year compared with a Standard Month to Month at £570.00 per year, saving £159.00 annually.

Key laws that protect you

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms that impose disproportionate cancellation penalties. The Consumer Contracts Regulations 2013 give a 14 day cooling-off period for contracts concluded online or off premises in many circumstances.

Auto-renewal and unfair terms

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair practices. If Everybody Leisure imposes an unclear renewal or makes cancellation unduly difficult, you can rely on these principles and raise a complaint.

How to escalate a dispute

First complain to Everybody Leisure using [email protected] and keep copies of all correspondence and the confirmation ticket number. If unresolved, seek guidance from Citizens Advice, then escalate to the appropriate sector ombudsman if applicable. For payment disputes, consider a chargeback through your card issuer or Section 75 where applicable for qualifying card payments.

Check access and final billing

After cancellation, confirm the effective cancellation date in the confirmation email. If you are in a committed period, confirm any outstanding fees that Everybody Leisure states you owe. Retain final direct debit receipts.

Data and membership records

Request confirmation that your personal data will be handled according to Everybody's privacy policy. Keep copies of the cancellation confirmation email and ticket number; Everybody Leisure requires those for queries about cancelled memberships.

Re-activation and joining again

If you choose to rejoin later, check current joining fees. Everybody lists a joining fee of £19.99 for many plans. Re-joining may require paying the joining fee and any current plan rates at that time.

Use this practical checklist to make your cancellation effective.

• Find your membership number and last direct debit reference.
• Decide the date you want your membership to end and check any minimum commitment (for 12 Month Committed you must complete 12 direct debit collections).
• Send written notice by email to [email protected] or complete the web cancellation form: membership cancellation.
• If sending by post, use recorded or registered post to Everybody Leisure, 1 Ashley Road, WA14 2DT Altrincham, United Kingdom and keep the proof of postage.
• Keep the confirmation email and ticket number; these are required for any follow up.
• Monitor your bank for the final direct debit and keep receipts.
• If you believe you have been charged incorrectly after cancellation, contact Everybody and then Citizens Advice if unresolved.