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We generate and send your cancellation letter to Everyone Active by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Everyone Active agreement
Step-by-step 2026 guide to cancel Everyone Active memberships in the UK. Includes fastest methods, notice periods, refunds and your consumer rights.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Website or app profile cancellation - immediate online submission and an automatic record in your profile. |
| Effective delay | If cancelled after the 22nd of the month, the direct debit may still be processed and the membership will continue until the end of the following month. |
| Notice period | 1 month (treated as last month paid by Direct Debit; annual memberships are a 12-month commitment). |
| Cancellation fee (amount or 0) | 0 for Direct Debit monthly memberships; annual memberships are non refundable once purchased. |
| Minimum commitment | MOVE+ - no contract. Annual Memberships - 12 months. |
| Phone + hours | Not published by Everyone Active |
| Postal address for registered letter | Everyone Active, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Everyone Active operates leisure centres, gyms, pools and community sport facilities across the United Kingdom. The operator focuses on local community access to fitness, swimming and specialist classes.
Memberships include MOVE+, YOU+, YOU+ Ultimate, swim-only passes, junior and concession options. MOVE+ is advertised from £29.99 per month with no contract.
| Full legal name | Sports And Leisure Management Ltd |
| Founded | 1987 |
| Headquarters | Hinckley, United Kingdom |
| Employees | ~5,492 |
| Annual revenue | $550M |
For official membership details see Everyone Active membership pages.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website / App | Log in, open profile, select membership, choose cancel and confirm. | Immediate submission | On-screen confirmation; email may be sent | Easy |
| Bank - cancel Direct Debit | Contact your bank and instruct them to cancel the Direct Debit to Everyone Active. | 1 to 5 working days | Bank cancellation reference | Medium |
| In-centre / Phone | Speak to a colleague or centre manager to request cancellation. | Same day visit or call | Centre record may be made; no guaranteed proof unless written | Hard |
| Post - registered letter | Send a signed written notice by registered post to the Cardiff address. | Delivery time plus processing - 3 to 10 working days | Proof of delivery receipt | Easy |
Consumers who join online or off-premises have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use it, notify Everyone Active within 14 days of joining. If you asked for services to start during the 14 days, Everyone Active can charge for the services provided up to cancellation.
Applicable law: Consumer Contracts Regulations 2013.
If you move and cannot reasonably use your local centre, Everyone Active may accept cancellation with proof. Required documents: new address proof (utility bill or tenancy agreement) and forwarding date. Everyone Active's published policies do not list a fixed rule for moving; send proof and request a manager decision in writing.
If Everyone Active increases fees and your membership terms allow you to exit for a price rise, provide the written notice of change from Everyone Active and your cancellation request. The exact entitlement depends on the contract terms in Everyone Active's terms and conditions.
If the subscriber dies, request cancellation by sending a copy of the death certificate to the centre manager or the company in writing. Everyone Active's published documents require written evidence; no specific further rule is published.
Everyone Active will consider medical refund or credit requests. For medical requests with less than 14 days' notice, a refund will be honoured if supporting medical evidence is provided. For other medical requests, Everyone Active may credit the account or decide by discretion. Required documents: NHS letter or GP certificate and dates affected.
Applicable law: Consumer Rights Act 2015 for service quality and reasonable performance.
Annual Memberships are sold as a 12-month commitment and are non refundable once purchased. For Direct Debit monthly plans the effective notice period is one month; if you cancel after the 22nd the membership may remain until the end of the following month.
Reported retention offers are not published in the official research. There are no verified, published retention discounts in the research data. To ask for a retention offer: contact reception or membership services, state the competing price you found, request a reduced monthly rate or a temporary freeze, and ask for the offer in writing. If you do not receive a written concession, send a registered letter asking for confirmation of any verbal offer.
MOVE+ price published: £29.99 per month. Yearly cost calculation: 12 x £29.99 = £359.88 per year. If you cancel MOVE+ and join a lower-cost alternative priced at £12.99 per month, annual cost becomes 12 x £12.99 = £155.88 per year. Annual saving: £359.88 - £155.88 = £204.00 per year.
Concrete prices used in this section: MOVE+ £29.99 per month; alternative example price £12.99 per month. MOVE+ annual: £359.88. Alternative annual: £155.88. Annual saving: £204.00.
England and Wales laws that apply include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations provide a minimum 14-day cooling-off period for contracts concluded off-premises or online. The 2015 Act requires services to be performed with reasonable care and skill and prevents unfair contract terms.
The Competition and Markets Authority (CMA) monitors hard-to-cancel subscriptions. If contract terms make cancellation unclear or impose disproportionate penalties, the CMA may intervene. If you suspect an unfair auto-renewal practice, gather evidence and escalate to Citizens Advice for guidance.
First complain to Everyone Active using their published channel and keep written proof. If unresolved, contact Citizens Advice using Citizens Advice guidance. For card payments, consider chargeback via your card issuer or Section 75 for qualifying card purchases. For persistent issues about terms or cancellations, report concerns to the CMA.
Check your bank statements for the last Direct Debit. If Everyone Active charged after your effective cancellation date (for example you cancelled after the 22nd and were charged), use your bank cancellation reference or proof of posted letter to dispute the extra payment.
Your access typically continues until the paid notice period ends. Annual memberships remain valid until the 12 months expire. To reactivate, sign in to your account or contact the centre; rejoin pricing may differ from your original rate.
Request written confirmation that your membership is closed and whether your account data will be retained. If you want data deleted, ask Everyone Active under data protection laws and request confirmation of erasure or retention period.
Use this checklist to cancel with minimal risk and preserve evidence.
£29.99
/ mois
Access to gym, group fitness classes, and swimming depending on centre facilities. Includes Everyone On Demand, online profile to manage membership and bookings. No contract.
Varies by location
/ mois
Access to state-of-the-art gyms, swimming pools and group exercise classes. Includes Health Hero, discounts from 120+ brands, Everyone On Demand and monthly guest passes.
No commitment. Billoff helps you cancel or adjust your Everyone Active subscription without hunting down every detail alone.
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What you should know about Everyone Active subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Everyone Active subscription, whichever payment method you use.
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