Cancel Exhale the easy way

Overview

Exhale provides fitness and wellness services including fitness classes, spa therapies, meditation content and digital subscriptions. It operates under Exhale Enterprises and is part of the Hyatt group of brands.

Main products and formats

Exhale sells app subscriptions (monthly and annual tiers), standalone in-app purchases and one-time digital products such as the Inhale Exhale Studio package. Pricing examples available in the pricing block below.

Where it operates

Exhale is headquartered in New York, United States, and offers services to UK consumers through online apps and digital purchases. For terms see the Exhale terms of service.

Official terms and policies are published by Exhale; where relevant this guide links to the Exhale Shop terms and the Inhale Exhale app terms.

Official Exhale terms · Inhale Exhale app terms

Web / Account cancellation

1. Open the Exhale app or website and sign in to your account.
2. Go to Profile, Account, or Billing / Subscriptions section; choose Cancel subscription or Manage plan.
3. Follow the on-screen prompts. Save any confirmation number and take a screenshot of the final screen.
4. If you do not get confirmation, use the website contact channels and ask for an email confirmation. Reference the date and time of your cancellation attempt.

iOS cancellation (Apple subscriptions)

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the Exhale subscription and tap Cancel Subscription.
3. Save or screenshot the cancellation screen; Apple will send a confirmation email.
4. If charged after cancellation, contact Apple Support and keep screenshots as proof.

Android cancellation (Google Play)

1. Open Google Play Store, tap profile icon, then Payments and subscriptions, then Subscriptions.
2. Select Exhale and choose Cancel subscription.
3. Take a screenshot and keep any Google Play confirmation emails.
4. For billing disputes, raise an issue through Google Play first.

Phone cancellation

1. Find the contact number on the Exhale site or the app terms and call during listed hours.
2. Ask the agent to cancel the subscription and request a written confirmation reference number.
3. Note the name of the agent, date and time; if you do not receive written confirmation within 7 days, escalate in writing.

Email or contact form cancellation

1. Use the contact form or support email link shown on Exhale terms or the Inhale Exhale app site.
2. Write a short message: state your account email, request explicit cancellation, and request a reply that confirms cancellation and the effective date.
3. Keep the sent message and any replies as proof.

Post - registered letter cancellation

1. Write a signed letter stating your name, account email and request to cancel immediately; include date and contact phone.
2. Send by tracked or registered post to: Exhale, 128 City Road, EC1V 2NX London, United Kingdom.
3. Keep receipt and delivery confirmation; allow time for processing and request written confirmation by email.

Moving / relocation

If you must cancel because you are moving and can no longer access in-person services, Exhale's published terms do not specify an automatic right to cancel for relocation. Provide proof such as a tenancy agreement, new address evidence or date of relocation when contacting support. Applicable law: Consumer Contracts Regulations 2013 only applies to distance and off-premises contracts for cancellation rights; relocation itself is not an automatic statutory right unless the contract specifically allows it.

Price increase

If Exhale increases the price and you do not accept the new price, you may be able to cancel if the price increase is not permitted by your contract terms. To cancel for a price increase, send written notice referring to the change and keep the notice. Required proof: screenshot or copy of the notice of price increase and your original contract. Applicable law: Consumer Rights Act 2015 for contractual fairness and the contract terms agreed.

Death of subscriber

In the event of the subscriber's death, contact Exhale support and provide a copy of the death certificate and the representative's identity. Exhale's public terms do not list a specific policy for death; proof required: death certificate and proof of authority to act for the estate. Applicable law: general contract law and the Consumer Rights Act 2015 for disputes involving consumer contracts.

Legitimate ground (illness or long-term incapacity)

Exhale's public terms do not list explicit medical cancellation conditions. To request termination for medical reasons, submit supporting documents such as a doctor note or medical certificate and a written request to the support contact. Applicable law: Consumer Rights Act 2015 for contract fairness; exceptions depend on contract wording.

End of commitment

If you subscribed on a fixed-term plan, cancel at or before the contractual end according to the terms published when you joined. Required proof: original contract or confirmation of join date and plan. If Exhale does not publish a minimum commitment, state that in writing and request confirmation that the subscription will end on the requested date.

Cooling-off right (14 days)

For contracts concluded online or off-premises, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days and paid up front, you are entitled to a full refund. Exceptions: no cooling-off if the service began in person at the trader's premises, or if you expressly asked for performance of digital content to begin during the 14 days. Required proof: date of order and evidence of cancellation (email, form submission). Applicable law: Consumer Contracts Regulations 2013 - text of the Regulations.

Before you cancel: negotiate

No public reports of specific retention offers by Exhale were found in the research data. If you want to ask for a retention offer, request a downgrade, a payment pause or a limited promotional rate in writing using the contact form on the Exhale terms page. Explain why you want to stay (temporary financial difficulty, lower usage) and request a written counter-offer. If you paid via Apple or Google, you may need to contact their support for billing disputes.

What cancelling saves you - calculations

Use the published Exhale prices to compute annual costs and savings.

Exhale App Monthly: £4.99 x 12 = £59.88 per year.

Exhale App Annual: £49.99 per year.

Savings by switching from monthly to annual: £59.88 - £49.99 = £9.89 per year.

Inhale Exhale Studio one-time purchase: £9.99 (one-off, not a subscription).

Output Exhale vocal engine (one-time): £170.00 (one-off).

Cheapest named competitor from available research: Absolute Fitness UK at £21.99 per month = £21.99 x 12 = £263.88 per year. Comparison: staying on Exhale monthly costs £59.88 per year; switching to Absolute Fitness monthly costs £263.88 per year.

Key consumer law in the United Kingdom

Your cancellation and refund rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance and off-premises contracts, and by the Consumer Rights Act 2015 for the quality of services and unfair contract terms. The regulator for consumer advice is Citizens Advice. Refer to the Regulations text here: Consumer Contracts Regulations 2013 and to Citizens Advice guidance: Cancelling a service you arranged.

Cooling-off, refunds and exceptions

If your contract is a distance or off-premises contract you have a 14-day cooling-off right. If you cancel within 14 days you are entitled to a full refund of sums paid for the service, unless you expressly asked for early performance of a digital contract (in which case you may owe the cost of services already provided). Traders must reimburse payments within 14 days of being informed of cancellation or within 14 days of receiving returned goods where relevant.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair commercial practices. If you consider Exhale's renewal or cancellation terms unclear or onerous, complain first to Exhale in writing, then escalate to Citizens Advice for guidance.

Escalation and next steps

If Exhale refuses a valid refund or fails to cancel properly: 1) complain in writing to Exhale and keep copies; 2) contact Citizens Advice; 3) use payment protections such as chargeback or Section 75 for qualifying card payments; 4) if applicable, pursue a claim in the small claims court. Citizens Advice guidance on cancelling a service is here: Citizens Advice - cancelling a service.

Confirm access and final billing

After cancellation check the effective date stated in the confirmation. For monthly subscriptions you should retain access until the end of the paid period unless you cancelled within the 14-day cooling-off period and requested an immediate refund. Keep screenshots of the confirmation and the final billing statement.

Data and account

Decide whether you want Exhale to delete your account or retain it. If you request deletion, ask Exhale to confirm which data will be removed and retain copies of any purchased digital content you are legally allowed to keep.

Re-activation

If you want to rejoin later, note that Exhale offers monthly and annual plans; check current prices on the app. If you paid via Apple or Google, re-subscribe through your app store to restart billing under those platforms.

Follow this checklist to complete cancellation and protect your rights.

• Find your order confirmation and note the purchase date and payment method.
• If you are within 14 days and the contract was made online, cancel and request a full refund under the Consumer Contracts Regulations 2013.
• Cancel the subscription in the Exhale account or via Apple/Google if purchased through their stores; take screenshots.
• If you cancel by email or contact form, request and save a written confirmation from Exhale.
• If sending by post, send a signed registered letter to Exhale, 128 City Road, EC1V 2NX London, United Kingdom, and keep the proof of delivery.
• If Exhale refuses a valid refund or fails to cancel, contact Citizens Advice and consider payment chargeback/Section 75 where applicable.