Cancel Fitbod the easy way

Overview

Fitbod is a personalised strength training app that creates workouts based on equipment, past workouts and recovery. It focuses on progressive overload and tracking to help users improve strength and muscle size.

Who uses Fitbod

Fitbod targets individuals who want tailored strength training plans, from beginners to experienced weightlifters. The app emphasises recovery and progressive loading in workout prescription.

Company facts

Cancel via the Fitbod website

1. Open a browser and go to https://app.fitbod.me/ and sign in to your account.
2. Open the menu and select Your Plan or Account settings.
3. Locate the Cancel button and follow the on-screen prompts to confirm cancellation.
4. Take a screenshot of the final screen and save any confirmation email you receive.
5. If the Cancel button is not visible, send an email to [email protected] with your full name and Fitbod account email; include a request to cancel.

Cancel on iPhone via Apple App Store

1. On your iPhone go to Settings then tap your name then Subscriptions.
2. Find Fitbod in the list and tap it.
3. Tap Cancel Subscription and confirm. The cancellation is handled by Apple.
4. Save a screenshot of the subscription page and Apple email receipt. For refunds, use reportaproblem.apple.com.

Cancel on Android via Google Play

1. Open the Google Play Store app and tap your profile picture.
2. Tap Payments & Subscriptions then Subscriptions and select Fitbod.
3. Tap Cancel Subscription and follow prompts.
4. Save a screenshot and keep the Google Play receipt. You can also cancel via play.google.com under My Subscriptions.

Cancel by email

1. Compose an email to [email protected] or [email protected] from the email linked to your Fitbod account.
2. Include your full name, Fitbod account email, last four digits of payment method if possible, and a clear statement: "Please cancel my Fitbod subscription."
3. Attach any receipts or screenshots if needed, and request written confirmation.

Cancel by post or phone

1. Fitbod does not publish a phone cancellation process. The postal address is Fitbod, Bartol Street, 94133 San Francisco, USA.
2. If you choose post, send a signed registered letter with account details and keep the postal receipt.
3. Follow up by email to [email protected] to confirm Fitbod received the letter.

Moving abroad or to a location where the service is unusable

If you must cancel because you move to a place where Fitbod cannot provide the service, contact [email protected] with proof of address change such as a dated tenancy agreement or utility bill. Fitbod does not publish a specific internal policy for relocations; contact support for evaluation.

Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If Fitbod increases the subscription price mid-contract and you do not accept the new price, you may cancel and claim any overpayment under the Digital Markets, Competition and Consumers Act 2024. To cancel for a price increase, keep the notification from Fitbod and proof of your prior subscription price. Fitbod must provide an end of contract notice and refund any overpayment as required by law.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - see section 261.

Death of the subscriber

If the subscriber has died, contact [email protected] and provide a copy of the death certificate and proof of account ownership as requested. Fitbod does not publish the exact list of documents they accept; communicate with [email protected] for their process.

Applicable law: Consumer Contracts Regulations 2013 and general contract law principles under the Consumer Rights Act 2015.

Legitimate ground - poor service or failure to perform

If the service is not performed with reasonable care and skill, you can request cancellation and a refund under the Consumer Rights Act 2015. Provide evidence such as screenshots, timestamps, and correspondence showing the fault. Fitbod's public policy allows refunds within the first ten calendar days for initial purchases; beyond that, Fitbod states no refund for the current period.

Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013 where relevant.

End of commitment and cooling-off period

You can cancel at the end of a paid subscription period with no fee. For contracts concluded at a distance, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 with a refund unless you gave express consent to immediate access to digital content. If you started digital content delivery immediately with consent, the right to a refund may end once content download or streaming starts.

Applicable law: Consumer Contracts Regulations 2013 - see Regulations.

Before you cancel: how to negotiate

Fitbod does not publish specific retention offers on its help pages. No retention discounts are documented in the research. To request a retention offer or discount, email [email protected] or [email protected], state your account email, and ask for available options. Include a clear cancellation intent and request any possible promotional or annual pricing.

What cancelling saves you - exact calculation

If you pay monthly at £11.49, yearly cost is calculated as 12 x £11.49 = £137.88 per year. Fitbod's annual plan is £59.99 per year. Savings by switching from monthly to annual: £137.88 - £59.99 = £77.89 per year.

Comparison with competitors: STRNG annual is £74.99 per year, THRST App annual is £129.99 per year, POW8R annual is £180.00 per year. The cheapest real alternative among listed competitors is STRNG at £74.99 per year, which is £14.99 more than Fitbod annual (£74.99 - £59.99 = £15.00 rounded to nearest penny is £15.00 difference; exact difference = £14.99).

Prices used:

• Fitbod monthly: £11.49
• Fitbod annual: £59.99
• STRNG monthly: £19.99; annual: £74.99
• THRST App monthly: £17.99; annual: £129.99
• POW8R annual: £180.00

Key UK consumer laws

The main laws that protect UK customers are the Consumer Rights Act 2015 for service quality and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance selling and the 14-day cooling-off period. The Digital Markets, Competition and Consumers Act 2024 provides extra protection for subscription changes and requires end of contract notices and refunds for overpayment in some cases.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online contracts with a refund. The right ends if the consumer expressly consented to immediate delivery of digital content and the trader began performance. For subscription services that begin delivering digital content immediately, make the consent status explicit when you subscribe.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal practices as potentially unfair. If you experience obstacles cancelling, gather correspondence and proof, complain to Fitbod first, then seek help from Citizens Advice and escalate to the CMA or relevant ombudsman. For card payments, you can consider Section 75 or a chargeback via your card issuer where applicable.

How to escalate

First complain to Fitbod using [email protected] or [email protected]. If unresolved, contact Citizens Advice for next steps. For unlawful contract terms or unfair renewal practices, report to the CMA. For payment disputes, contact your card issuer for chargeback or Section 75 advice if payment was made on a qualifying credit card.

Access and billing

After cancellation Fitbod states that cancellation stops future billing but is effective at the end of the current subscription period. You retain access until the next billing date. No refund for the unused portion of the then-current subscription period is provided except within the initial 10 calendar days for initial purchases.

Account deletion and data

Deleting your Fitbod account does not cancel your subscription. If you want to delete data after cancelling, request account deletion via the account settings or support channels and ask for confirmation of deletion. Keep copies of any confirmation emails.

Re-activation and receipts

To reactivate, sign in and resubscribe or use the subscription flow described on the Fitbod help site. Save all receipts and confirmation emails when you cancel and when you re-subscribe to avoid billing disputes.

Use this checklist immediately before and after you cancel to protect yourself:

• Log in to https://app.fitbod.me/ and attempt cancellation from Your Plan.
• Take screenshots of each cancellation step and the final confirmation screen.
• Save any confirmation email or support reply that states your subscription end date.
• If you purchased via Apple, request a refund at reportaproblem.apple.com within your eligible window.
• If you purchased via Google, keep the Google Play receipt and request a refund through Google Play if needed.
• If you believe you are owed a refund and Fitbod refuses, contact your card issuer about chargeback or Section 75 if applicable.
• Retain proof of payment, account email, and correspondence with [email protected] or [email protected].