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We generate and send your cancellation letter to Fitness First by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Fitness First agreement
Step-by-step UK guide to cancel Fitness First memberships, notice periods, fees and alternatives. Rated 2.8/5 on Trustpilot from 1,688 reviews.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Member Area on the website - submit cancellation request online; confirmation sent by email |
| Effective delay | Cancellation takes effect at the end of the current billing period, typically 1 calendar month after notice |
| Notice period | 1 calendar month |
| Cancellation fee (amount or 0) | If cancelling before the minimum term a settlement fee applies - amount: Not published by Fitness First |
| Minimum commitment | Initial terms can be 1, 3, 6, 9 or 12 months |
| Phone + hours | Not published by Fitness First |
| Postal address for registered letter | Fitness First, 250 Fowler Avenue, GU14 7JP Farnborough, United Kingdom |
Fitness First is a UK gym chain operating under Fitness First Clubs Limited, founded in 1993 and headquartered in Wigan. It offers club access, group classes, personal training and a 360 wellbeing upgrade in select clubs.
Fitness First runs clubs across the United Kingdom with site-specific prices and facilities. The brand targets a broad audience seeking gym access, classes and health services, including student and standard plans.
| Full legal name | Fitness First Clubs Limited |
| CEO | Justin Musgrove |
| Founded | 1993 |
| Employees | ~379 |
| Annual revenue | £38.4m |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (Member Area) | Log in to My Membership, complete cancellation request; confirmation by email | Minutes to submit; takes 1 calendar month to take effect | Email confirmation | Easy |
| iOS / Android app | Use member app to access membership settings and submit a cancellation request | Minutes to submit; cancellation effective after 1 calendar month | In-app/email confirmation | Medium |
| Phone | Contact Member Services and request cancellation | Call duration plus 1 calendar month notice | Call reference or follow-up email if provided | Medium |
| Email / Contact form | Send request and any supporting evidence via the website contact form or support email | Minutes to write; allow time for reply | Email reply | Medium |
| Post (registered letter) | Send a signed cancellation letter to the registered address | Postal delivery time plus 1 calendar month notice | Proof of posting / signed receipt | Hard |
For full terms see the official membership terms at Fitness First membership terms and the FAQ at Fitness First FAQ.
Rule: Fitness First accepts cancellation for relocation more than 5 miles from your home club without additional charges. Required proof documents: proof of new address such as a tenancy agreement, utility bill or completion statement showing the new address more than 5 miles from your club.
Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.
Rule: Fitness First permits cancellation for significant medical reasons provided suitable evidence is provided. For direct debit memberships, refunds are not generally provided, but Paid in Full agreements may be considered for refund. Required proof documents: a doctor's note, consultant letter or medical certificate stating that you cannot use the facilities.
Applicable law: Consumer Rights Act 2015.
Rule: Fitness First accepts cancellation for loss of employment with no additional fees when evidence is supplied. Required proof documents: formal notice of termination, redundancy letter or similar official document from the employer.
Applicable law: Consumer Rights Act 2015.
Rule: If Fitness First materially increases price or significantly changes services at your club, you may be entitled to cancel without penalty. Required proof documents: the communication from Fitness First describing the change and your membership details.
Applicable law: Consumer Rights Act 2015; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule: Fitness First provides a 7 day cooling-off period for new joiners according to their policy. The Consumer Contracts Regulations 2013 provide a statutory 14 day right for many off-premises or online contracts; confirm which period applies in your case depending on how and where you signed up. Required proof documents: proof of date joined and any evidence of visits if Fitness First says the fair usage exception applies (Fitness First's policy allows cancellation within 7 days unless the member has visited 3 or more times).
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule: When you complete your initial minimum term (1, 3, 6, 9 or 12 months), your membership rolls to a monthly contract and you can cancel any time with one calendar month's notice. Required proof documents: membership records are normally sufficient; keep the final email confirmation of cancellation.
Applicable law: Consumer Rights Act 2015.
What Fitness First may offer: the research shows members can freeze memberships after the second month for a reduced fee of £8 per month; Fitness First also advertises a 360 upgrade option (from £30 extra) and occasional club-specific promotions. No explicit retention discount programs were reported in the available research, so request any available offers directly from Member Services.
How to ask: call Member Services, state your desired outcome (lower monthly fee, freeze, transfer clubs) and reference your membership number. Ask for a written offer by email and keep the email. If they refuse, request a retention offer in writing to use in any escalation.
Example plan: Standard Club Membership (Wigan) at £49 per month.
Annual cost: £49 x 12 = £588 per year.
Cheapest listed competitor: PureGym at £24.99 per month.
PureGym annual cost: £24.99 x 12 = £299.88 per year.
Annual saving if you switch from Fitness First Standard to PureGym: £588.00 - £299.88 = £288.12 per year.
Other concrete prices available: Entry Club Membership (Wigan) £35 per month, Standard Club Membership (Queen Victoria Street) £90 per month, Student Membership (Queen Victoria Street) £69 per month, 360 Upgrade from £30 extra per month, freeze fee £8 per month.
Applicable law in the United Kingdom: Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws protect your right to services performed with reasonable care and skill and grant cancellation rights for many off-premises and online contracts.
Fitness First's policy gives a 7 day cooling-off for new joiners; however the Consumer Contracts Regulations 2013 may provide a 14 day statutory cancellation right for contracts concluded online or off-premises. Clauses that impose disproportionate penalties for cancellation may be unenforceable under the Consumer Rights Act 2015.
1) Complain to Fitness First in writing and keep copies of all correspondence. 2) If the problem is unresolved, contact Citizens Advice for guidance. 3) If the issue is about unfair contract terms or misleading auto-renewal, report to the Competition and Markets Authority. 4) For payments made by credit card, consider Section 75 or chargeback via your card issuer if the criteria are met.
After Fitness First processes your cancellation, your access typically continues until the end of the current billing period; the effective cancellation date will be one calendar month after notice. Members are responsible for cancelling their direct debit instruction with their bank once Fitness First has confirmed the cancellation.
Keep the email confirmation or any written acknowledgement as proof. Save copies of membership statements, payment receipts, and any evidence you supplied for early termination (medical notes, relocation documents).
If you rejoin, expect to sign a new initial minimum term which may be 1, 3, 6, 9 or 12 months depending on the club and promotion. Check current offers at Fitness First join and club pages such as Wigan club before rejoining.
Use this checklist to make sure your cancellation goes smoothly.
£49
/ mois
Unlimited access to gym facilities and classes, 7-day cooling-off period, smart workouts, 2 guest passes in first 30 days, app access, freeze option after month 2.
£35
/ mois
Unlimited access to gym facilities and classes, 7-day cooling-off period, smart workouts, 2 guest passes in first 30 days.
£90
/ mois
Unlimited access to gym facilities and classes at the Queen Victoria Street club.
£69
/ mois
Student-priced unlimited access to the Queen Victoria Street club and classes.
No commitment. Billoff helps you cancel or adjust your Fitness First subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
Fitness First is available in many countries. Here are several frequently cited markets:
What you should know about Fitness First subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Fitness First subscription, whichever payment method you use.
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