Cancel Kings Gym the easy way

Overview

Kings Gym operates multiple locations and branded health clubs under Kings Fitness and Leisure. It offers single-day passes, weekly passes, monthly direct debit memberships and premium Kings Premier Health Club memberships with both monthly and annual payment options.

Who it serves

Target customers include people serious about fitness, physique and healthier living, from beginners to seasoned athletes. Discounts exist for students, blue light and defence staff on some plans.

Company facts

Official membership terms and conditions are published by Kings Fitness & Leisure. See the operator terms for procedure details: Official Terms 2026.

Web / Membership portal - full steps

1. Log in to your online account or membership portal where you signed up.
2. Locate membership settings, look for 'Cancel membership' or 'Contact Membership Administrator'.
3. Submit written notice. If a portal confirmation appears, save a screenshot.
4. Expect termination date to follow the rule: notice 1st-15th ends last day same month, notice 16th-last ends last day following month.

Android / Google Play - full steps

1. Open Google Play on your Android device.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Select the Kings Gym subscription and tap 'Cancel subscription'.
4. Keep the Google Play confirmation email or screenshot as proof. Uninstalling the app does not cancel the subscription.

iOS / App Store - full steps

1. Open the App Store on your iPhone or iPad.
2. Tap your profile > Subscriptions.
3. Find the subscription and tap 'Cancel subscription'.
4. Save the App Store confirmation email or screen as proof.

Email - full steps

1. Compose an email to [email protected] or to the Membership Administrator address if given in your welcome pack.
2. State your full name, membership number, date of birth and a clear statement: "I wish to cancel my Kings Gym membership."
3. Request written confirmation and state the date you sent the email.
4. Keep the sent email and any acknowledgement as proof.

Post - full steps

1. Write a signed cancellation letter including full name, membership number, date of birth and clear statement: "I wish to cancel my Kings Gym membership."
2. Send by recorded delivery to: Kings Gym, Station Road, BS27 3AH Cheddar, United Kingdom.
3. Keep the proof of postage and proof of delivery.

For full membership terms, see the operator terms: Official Terms 2026. For app cancellations via Google Play see the Android help: Kings Gyms site.

Moving address (relocation)

Rule and required proof: If you move more than a reasonable distance from your current club and the club accepts relocation as a valid reason, provide proof such as a new tenancy agreement, solicitor completion statement, or utility bill showing the new address. Kings Gym's terms require written notice; if the terms include a relocation clause, follow the specific clause. Applicable law: Consumer Rights Act 2015 for challenge to unfair terms.

Price increase

Rule and required proof: If Kings Gym increases your contracted price mid-contract and you do not accept the variation, you may have a right to cancel if the terms permit cancellation for price rises. Provide the notice from the gym showing the price increase and your membership agreement. Applicable law: Consumer Rights Act 2015 and general contract law principles on variation.

Death of subscriber

Rule and required proof: Provide a copy of the death certificate and written request from the executor or next of kin. The operator may terminate the contract; produce identity and evidence of authority to act for the estate.

Legitimate grounds accepted by Kings Gym

From published terms: immediate cancellation routes include the 14-day cooling-off period for off-premises or online sign-ups. Kings Gym accepts cancellations via Google Play for app subscriptions. For direct debit cancellations a written notice to the Membership Administrator is required and termination date follows the published timing rules.

End of initial commitment

Rule and required proof: For plans with an initial 12 month commitment (Kings Premier Individual monthly - initial 12 month contract), you may end the contract at the end of the fixed term without penalty. Provide your membership agreement and request termination at the end of the term in writing. Applicable law: Consumer Rights Act 2015 concerning unfair contract terms.

Cooling-off (14 day statutory right)

Rule and required proof: If you signed up online or off-premises (away from the gym) you have a 14 day statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days, request a refund of any fees paid. If services were used during the 14 days and you asked for immediate access, Kings Gym can charge for the service supplied. Evidence: proof of date of signing, proof of cancellation within 14 days, bank statement showing payment. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiating retention

Retention offers reported in published information: the operator lists discounts for students, blue light workers and defence staff: Student DD £35 per month (12.5% off standard monthly DD), Blue Light DD £36 per month (10% off standard), Defence DD £36 per month (10% off standard). Corporate rates are available. If you want to stay but reduce cost send an email to [email protected] requesting a change of plan and provide ID to qualify for these discounts. There is no other publicly published list of retention incentives in the operator terms.

What cancelling saves you - compute yearly savings

Example calculations using published plans:

• Standard Mitcham single-site monthly DD: £40 x 12 = £480 per year saved if you cancel.
• Mitcham multi-site monthly DD: £65 x 12 = £780 per year saved if you cancel that plan.
• Kings Premier Health Club - One Month Pass: £165 for a single month; cancelling an ongoing monthly or 12 month plan at £103/month saves £103 x 12 = £1,236 per year for the 12 month contract rate (Individual Monthly 12 month contract converts after initial period).

Cheapest real alternative (lower-cost operator) for a UK-level comparison: low-cost chains normally list monthly plans from under £20. For a like-for-like facility with classes and premium facilities the cheapest published alternative in Kings pricing is the Kings Premier Individual monthly 12 month contract at £103/month (£1,236/year). To save maximum, switching from a multi-site £65/month plan to a budget gym under £20/month would save at least £45/month or £540/year, but check the alternative's own terms before switching.

Consumer law that applies

Key laws: Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority monitors unclear auto-renewal and hard-to-cancel subscriptions. Citizens Advice provides guidance on cancelling gym memberships: Citizens Advice - Cancelling a gym membership.

Cooling-off and refunds

If you signed up online or away from the premises you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. Kings Gym's published terms confirm a 14 day cooling-off window for new memberships. If you requested immediate access and used services within the 14 days, Kings Gym may deduct the value of services used.

Unfair terms and escalation

The Consumer Rights Act 2015 invalidates unfair contract terms such as disproportionate cancellation penalties. If you believe a term is unfair, complain to the trader first. If unresolved, get advice from Citizens Advice and consider escalation routes such as a Section 75 claim or chargeback via your card issuer for qualifying payments.

How to complain

First complain in writing to the Membership Administrator or [email protected] with dates and evidence. If the gym refuses a lawful refund under the 14 day cooling-off, use Citizens Advice for next steps and consider disputing the charge with your card provider where appropriate.

Check access and final date

Confirm the termination date in writing. For direct debit cancellations the termination date follows the 1-15 / 16-end rule published in the operator terms. You remain liable for fees up to and including the termination date.

Cancel your direct debit

Kings Gym's terms state it is the member's responsibility to cancel the direct debit once the cancellation is processed and confirmed. Contact your bank to stop or cancel the direct debit after you have confirmation from Kings Gym if necessary.

Data and account

Request written confirmation that your account is closed and ask what personal data they will retain. Refer to the operator's privacy statement and request deletion where applicable under data protection rights.

Final billing and refunds

If you cancelled within the 14 day cooling-off period and are entitled to a refund, request the refund in writing and reference the date of cancellation and the Consumer Contracts Regulations 2013. For other refunds the operator states refunds are discretionary after the 14-day period and joining fees and annual memberships are non-refundable per their terms.

Use this checklist to make sure your cancellation is effective and documented.

• Find your membership agreement and note whether you have a 12 month initial commitment or a rolling monthly plan.
• If you signed up online or off-premises, calculate the 14 day cooling-off deadline from the date you bought the membership.
• Choose your cancellation method (Google Play immediate, email, portal or recorded post).
• If cancelling by post send a signed letter to Kings Gym, Station Road, BS27 3AH Cheddar, United Kingdom by recorded delivery and keep proof of postage.
• If cancelling an Android app subscription, follow Google Play steps and keep the confirmation.
• After you receive confirmation, cancel your bank direct debit to avoid further payments if the gym has confirmed termination.
• Keep all emails, screenshots and proof of delivery for at least 6 months.