Cancel Kiss Gym the easy way

Overview

Kiss Gym is a low-cost, 24/7 gym operator founded in 2010 that advertises high-spec equipment and inclusive classes for a budget monthly price. The company trades under KISS GYMS LTD and targets students and corporate employees seeking round-the-clock access.

Key features

Standard membership includes 24 hour access, more than 180 items of equipment and 30+ inclusive classes according to the provider's published materials.

Company facts

Cancel Direct Debit (bank)

1. Contact your bank by secure message, online banking or phone and instruct them to cancel the Kiss Gym Direct Debit mandate.
2. Ask your bank for written confirmation or a reference ID for the cancellation.
3. If your goal is maximum access before cancellation, cancel the Direct Debit two days before your regular payment date so the final payment clears and your PIN remains valid until then.
4. Keep the bank confirmation as proof. Your gym access will stop when the Direct Debit stops.

Email cancellation

1. Compose an email to [email protected] with subject line "Cancel membership - [Your full name]" and include membership details and your request to cancel.
2. Attach a copy of any membership confirmation and request written confirmation of cancellation and the final charge date.
3. Save the sent email and any reply. If no reply within 7 days, follow up or use registered post.

Cancellation by registered post

1. Write a signed letter stating your name, membership ID (if known), date of birth, and your request to cancel membership immediately or on a specific date.
2. Send the letter signed-for to: Kiss Gym, Crown Way, NN10 6BS Rushden, United Kingdom.
3. Keep the signed-for receipt as proof of posting and delivery.

Phone and on-site

1. If a phone number is available, call and request cancellation; ask for confirmation reference and follow up in writing.
2. If cancelling in person at a branch, get a written confirmation or receipt of cancellation from staff and take a photo of the document.

Note: The provider publishes that you do not need to notify Kiss Gyms directly if you cancel the Direct Debit, but the company keeps the right to pursue unpaid fees if the Direct Debit is cancelled before your first payment.

Moving (relocation)

Rule: Kiss Gym does not publish a specific relocation policy. If you cannot reasonably use the gym because you move far from the nearest site, request cancellation and provide proof: a new tenancy agreement, mortgage completion statement or utility bill showing the new address. The legal basis for a contract change or cancellation for a significant change in circumstances is set out by Citizens Advice guidance on gym cancellations.

Required documents: tenancy agreement, utility bill or proof of new permanent address.

Applicable law: Consumer Rights Act 2015 (unfair terms may not be binding) and Citizens Advice guidance: Citizens Advice - cancelling a gym membership.

Price increase

Rule: If the provider increases your membership price, ask for contract termination if the new price was not in the original contract. Provide the written notice of price increase and request cancellation effective immediately or at the next billing date.

Required documents: the provider's notice of price increase and your membership contract.

Applicable law: Consumer Rights Act 2015 regarding contract terms and the Competition and Markets Authority guidance on unfair auto-renewal or price change practices.

Death of subscriber

Rule: Next of kin should contact Kiss Gym and provide a copy of the death certificate and proof of identity. Request termination of the contract and a final statement of account.

Required documents: death certificate and proof of executor or next of kin status.

Applicable law: Consumer Rights Act 2015 principles on fair contract handling; also follow standard probate procedures.

Serious illness or injury (legitimate ground)

Rule: Citizens Advice states gyms should allow cancellation without a fee in cases of serious injury or illness that prevents exercise. Kiss Gym's published terms do not explicitly list accepted medical grounds, but this forms an accepted legitimate ground under consumer guidance.

Required documents: signed letter from a GP or hospital consultant stating inability to exercise, plus supporting medical reports.

Applicable law: Consumer Rights Act 2015 and Citizens Advice guidance: Citizens Advice - cancelling a gym membership.

End of commitment / minimum term

Rule: Kiss Gym requires members to pay for at least one month from the date of application. To end after the minimum term, cancel the Direct Debit or submit written notice before the next billing date to avoid further charges.

Required documents: membership confirmation and final cancellation request.

Applicable law: Consumer Rights Act 2015 regarding clarity of contract terms.

Cooling-off period (14 day right)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for most contracts concluded online or off-premises. If Kiss Gym began performance with your express consent (for example, issuing digital access or starting services immediately), the right to a refund may not apply. Kiss Gym states payments are non-refundable in its terms.

Required documents: proof of order date and any acceptance/consent given at sign-up.

Applicable law: Consumer Contracts Regulations 2013 (14-day cooling-off period).

Before cancelling: negotiate

Kiss Gym publishes a number of retention options and discounts:

• Freeze membership up to three months at £5 per month.
• 10% student discount from the second month after verifying student ID.
• 10% corporate discount from the second payment if at least three colleagues join with a corporate email domain.
• Referral scheme: £10 off the joining fee for a friend and £10 off the referrer’s next membership payment.

How to ask: send a clear email to [email protected] stating the offer you want (freeze, student discount, corporate discount, referral credit) and attach evidence (student card, corporate email list, referral name). Ask for written confirmation of the applied discount or freeze period.

What cancelling saves you

Calculation for the Standard Membership:

• Monthly price: £15.99
• Yearly price: £15.99 x 12 = £191.88 per year

Cheapest competitor from the list: NRG GYM Sheffield at £20.99 per month.

• NRG yearly price: £20.99 x 12 = £251.88 per year
• Savings if you choose Kiss Gym versus NRG: £251.88 - £191.88 = £60.00 per year

Other concrete fees to factor when cancelling: freeze fee £5 per month; admin fee if cancelling before first payment £20. Example: freezing 3 months costs 3 x £5 = £15.

Key UK consumer law

Relevant law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms may not be binding. Consumer Contracts Regulations 2013 - 14 day cooling-off period for most online or off-premises contracts. The Competition and Markets Authority warns against hard-to-cancel subscriptions and unclear auto-renewal terms.

What to do if Kiss Gym refuses cancellation

1. Complain to the trader in writing and keep evidence of contact. 2. If unresolved, contact Citizens Advice consumer service for guidance and next steps: Citizens Advice - cancelling a gym membership. 3. For qualifying card payments consider Section 75 or chargeback via your card issuer. 4. If contract terms are unfair, they may not be legally binding under the Consumer Rights Act 2015.

Escalation and official records

Check the company status on the Companies House register. Kiss Gyms appears as dissolved on the official register; see the company record: Companies House - KISS GYMS LTD. If the company has no active trading entity, keep your proof of cancellation and seek Citizens Advice assistance for unresolved billing attempts.

Access and final billing

After cancelling your Direct Debit your gym access stops when the Direct Debit stops. Keep bank confirmation of the cancellation and check your final bank statement for any outstanding payments. If you cancelled before the first payment, expect a £20 administration fee and liability for the first month according to the provider's terms.

Data and account re-activation

Request written confirmation of cancellation and ask whether the provider will retain your account data. If you want to re-join later, ask for the reactivation steps and whether the joining fee or referral credits still apply.

Disputes and chargebacks

If the gym attempts to collect payments after a valid cancellation, contact your card issuer to discuss chargeback or Section 75 (for qualifying card payments) and provide copies of your cancellation proof and bank confirmation.

Follow this checklist to cancel cleanly and protect yourself:

• 1. Cancel the Direct Debit with your bank and get written confirmation or a cancellation reference.
• 2. Send an email to [email protected] stating your cancellation and attach membership details; keep the sent message.
• 3. If you prefer, post a signed cancellation letter signed-for to Kiss Gym, Crown Way, NN10 6BS Rushden, United Kingdom and keep the receipt.
• 4. Check your bank statement for final charges and the date your PIN/account access stops.
• 5. If you cancelled before the first payment, prepare for a £20 administration fee and liability for the first month.
• 6. If you have a medical or other legitimate ground, collect supporting documents such as a GP letter or tenancy agreement.
• 7. If the company attempts collections after dissolution or after your cancellation, contact Citizens Advice for next steps.