Cancel LazyFit the easy way

Overview

LazyFit is a mobile-first fitness app by Next Vision Limited focused on low-impact, beginner-friendly and at-home workout programs. It offers a Free plan and a Premium yearly plan priced at £29.99 per year.

Main features

Features include personalised daily plans, a library of exercise videos (including yoga, chair workouts, wall pilates and somatic exercises), 28-day challenges and smart progress tracking designed for seniors and people with limited mobility.

Company facts

Cancel on iOS (App Store)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile photo in the top right.
3. Tap Subscriptions.
4. Select LazyFit from the list and tap Cancel Subscription.
5. Keep a screenshot of the subscription screen or the App Store confirmation email as proof.

Cancel on Android (Google Play)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, then Subscriptions.
3. Select LazyFit and tap Cancel subscription.
4. Keep the Google Play cancellation confirmation email or screenshot as proof.

Cancel via the website / in-app account

1. Log in to your LazyFit account and look for Subscriptions or Account settings.
2. If no clear cancellation option is visible follow the contact route in the support centre.
3. Consult LazyFit's official help pages at https://lazyfit.ai/support/faq for account-specific instructions.

Cancel by email

1. Send an email to [email protected] from the address tied to your LazyFit account.
2. Include your full name, account email, last four digits of the card used and the cancellation request statement.
3. Request a confirmation email and retain the sent message and any reply as proof.

Cancel by post

1. Send a registered letter to: LazyFit, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Include your account details, the request to cancel and date of desired termination.
3. Keep the proof of postage and delivery receipt as proof of notification.

Cancel by phone

1. LazyFit has not published a support phone number. Use App Store, Google Play or email to cancel.
2. If you were charged through Apple or Google, use their refund processes in parallel.

Cooling-off period (14 days)

If you bought a LazyFit Premium subscription online you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you consented to the service starting during the 14 days you may owe payment for services provided until you notify LazyFit. To cancel under this right state your decision clearly and keep proof of the notification.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment or renewal

For the annual Premium plan billed at £29.99 you must cancel before the renewal date. Users should cancel at least 24 hours before renewal to avoid the next annual charge. Keep app-store or email confirmation as proof.

Applicable law: Subscription Contract Regulations 2024.

Medical reasons or injury

Research contains a user report of cancelling due to a back injury. If you are cancelling for medical reasons prepare a signed medical certificate or a letter from a clinician. Submit the certificate to [email protected] and request confirmation of cancellation and any refund eligibility. LazyFit's acceptance of medical cancellations is not published and is decided case by case.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If LazyFit increases the subscription price and you do not accept the change you have the right to cancel. Provide the date of the price increase and your account details when notifying support. Keep written confirmation from LazyFit.

Applicable law: Subscription Contract Regulations 2024.

Death of the subscriber

To cancel because of the subscriber's death send a copy of the death certificate and a clear instruction to [email protected] or by post to the registered address. Ask for confirmation of cancellation and final billing adjustment.

Applicable law: Consumer Rights Act 2015.

Before you cancel - ask for retention options

Research does not list any specific retention offers from LazyFit. If you want to try to keep your membership ask support for a discount, a plan downgrade or a temporary pause. Suggested message: include your account email, state you want to cancel and ask for available retention offers such as a discount or monthly billing. Keep any written offer as proof.

What cancelling saves - concrete maths

Current LazyFit prices from research:

• Free plan: £0 per year
• Premium annual plan: £29.99 per year (approx £2.50 per month)

Yearly saving when you cancel the Premium annual plan: £29.99 saved per year.

Comparison with a common competitor:

• PureGym monthly plan: £24.99 per month. Annual equivalent: £24.99 x 12 = £299.88 per year.
• Switching from PureGym to LazyFit Premium saves: £299.88 - £29.99 = £269.89 per year.
• Cheapest free alternative: YouTube workouts at £0 per year - saving versus LazyFit Premium: £29.99 per year.

Key UK consumer laws

Your rights when cancelling are covered by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Subscription Contract Regulations 2024 also give specific cancellation protections for subscription services. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Cooling-off, refunds and documentation

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for contracts concluded online. If you asked LazyFit to start performance within this period you may owe a charge for the period of service used before cancellation. For the text of the cooling-off rules see legislation.gov.uk.

How to escalate a dispute

1) Complain to LazyFit in writing and keep proof of your message. 2) If there is no satisfactory reply contact Citizens Advice for free guidance. 3) For payment disputes use your card issuer for chargeback or Section 75 where eligible. 4) If needed contact the Financial Ombudsman Service. Keep all receipts, confirmation emails and screenshots as evidence.

Check access and content

After cancellation you may lose access to Premium content immediately if your subscription was paid via App Store or Google Play. For web purchases LazyFit may keep access until the paid period ends. Keep screenshots of your account status showing the cancellation date.

Data and account retention

Request data deletion or export by emailing [email protected]. Ask for confirmation of data removal or retention policy in writing. If you want to reactivate later you will usually need to sign up again and pay any applicable fees.

Final billing and refunds

Subscription fees are generally non-refundable during the billing cycle unless required by law. If you purchased through App Store or Google Play, use their refund procedures. For website purchases consult LazyFit's money-back page at https://lazyfit.ai/support/money-back.

Follow this checklist to cancel and protect your money.

• Decide which channel you used to pay: App Store, Google Play or website.
• If on iOS cancel in the App Store and keep a screenshot.
• If on Android cancel in Google Play and keep the confirmation email.
• If you used the website email [email protected] and keep all replies.
• If you send a registered letter keep proof of postage and delivery receipt.
• Note the renewal date and cancel at least 24 hours before renewal.
• If you want a refund check eligibility under the 14-day cooling-off rule and prepare supporting evidence.
• If you were charged without authorisation contact your bank for a chargeback and keep all correspondence.