Cancel Lifestyle Gym the easy way

Overview

Lifestyle Gym is the consumer brand of Competition Line (U.K.) Limited operating gym and fitness facilities across the United Kingdom. The group provides gym memberships, personal training, group exercise classes and specialist studios.

Who it serves

The service targets individuals seeking affordable and quality fitness facilities with options such as unlimited classes, personal training, studio spaces and specialised equipment.

Main features

Typical club features include top spec cardio equipment, free weights, functional training areas, cycle studios, class timetables and personal trainer access.

Web (club email / online form)

1. Locate your club contact or the online form on the official site: Help and FAQs.
2. Write a clear message: include full name, membership number, club name and desired cancellation date and reason if required.
3. Send the email and request a written confirmation from staff. Keep a copy of the sent email.
4. Do not cancel your Direct Debit mandate until you have received written confirmation from the club staff, per the terms and conditions.

iOS

1. There is no official Lifestyle Gym app publicly listed. Use the website or email channel instead.
2. Follow the Web method steps using a browser on your iPhone.

Android

1. There is no official Lifestyle Gym app publicly listed. Use the website or email channel instead.
2. Follow the Web method steps using a browser on your Android device.

Phone

1. Call your local club number (found on the club page such as Manchester Mosley Street).
2. Explain you want to cancel and ask the advisor to confirm that they will send a written confirmation email or letter.
3. Send a follow-up email or letter so your cancellation request is in writing.
4. Keep records of the call: date, time, name of staff and summary.

Email

1. Send the cancellation to [email protected] and copy your club email if available.
2. Provide full membership details and state you request cancellation with 30 days notice.
3. Request explicit written confirmation from a staff member that the membership will be terminated and the effective date.
4. Keep the email thread until you receive confirmation.

Post

1. Write a signed cancellation letter including full name, membership number, club and requested final date.
2. Send the letter by registered post to the official address: Lifestyle Gym, 11-12 St. James's Square, SW1Y 4LB London, United Kingdom.
3. Ask the club to confirm receipt in writing and to provide the effective cancellation date.

Moving - permanent relocation

Lifestyle Gym accepts cancellation for permanent relocation if you move at least 15 miles away from your club and you provide proof of the move. Required documents: tenancy agreement, new utility bill, completed relocation form or similar proof showing the new address at least 15 miles from the club. The company requires 30 days notice. Applicable law: Consumer Rights Act 2015 for contract fairness.

Price increase

If Lifestyle Gym increases the contract price in a way that the contract allows, you may have a right to terminate if the increase constitutes a significant unilateral change. Required documents: the club notice of price increase or written communication. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair terms for automatic variations.

Death of a subscriber

For death of the member, provide a copy of the death certificate and proof of identity of the person requesting cancellation. The club's terms allow exceptional termination where a legitimate ground exists; the club will require evidence and 30 days notice for processing. Applicable law: Consumer Rights Act 2015.

Legitimate ground accepted by Lifestyle Gym

Lifestyle Gym lists specific legitimate grounds that permit early termination with 30 days notice and evidence: a doctor’s note stating exercise is detrimental to health and permanent relocation of at least 15 miles with proof. Required documents: signed medical letter from a GP or consultant, or proof of relocation such as a new lease or utility bill. Applicable law: Consumer Rights Act 2015.

End of commitment

If you have completed the Contracted Minimum Period and made the Minimum Number of Direct Debit Payments, you may terminate at any time by contacting your club via email. Required documents: membership details and evidence of payment history if requested. Applicable law: Consumer Contracts Regulations 2013 for off-premises contracts when applicable.

Cooling-off (14 days)

If you signed the contract online or off-premises, you have a 14-day statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use it: notify the club within 14 days of the start of the agreement. If you requested an immediate start and used facilities, the club may charge a proportionate amount for days used. Required documents: written notice of cancellation within 14 days. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research does not list specific retention offers that Lifestyle Gym routinely makes. If you want to attempt retention first, follow these steps: 1) Call your club and ask to speak to the membership manager. 2) Explain why you want to cancel and ask explicitly for alternatives such as a lower monthly rate, temporary freeze, downgrade of membership or suspension. 3) Follow up immediately by email so the offer is in writing and request the exact terms and how long the reduced rate will apply. 4) If the club offers a promotional exit or alternative, request written confirmation. Note: discounted memberships will waive the discount if changed or terminated and re-joined per company notes.

What cancelling saves - yearly calculations

Use actual club prices to calculate yearly costs and savings.

Stourport Membership: £21.99 x 12 = £263.88 per year.

Salisbury - Avon Valley Academy Membership: £29.99 x 12 = £359.88 per year.

Manchester Mosley Street Membership: £49.00 x 12 = £588.00 per year.

Joining fee currently: £0.

Example saving if switching from Stourport (£21.99) to an alternative priced at £9.99: monthly saving £12.00, yearly saving £144.00 (12.00 x 12 = £144.00). Cheapest real alternative listed below in Competitors for comparison.

Key UK consumer law

Your rights are protected by UK law: Consumer Rights Act 2015 governs services and unfair contract terms; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides a 14-day cooling-off period for contracts concluded online or off-premises. The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms can be unfair.

Cooling-off and refunds

If you signed up online or off-premises you have 14 days to cancel under the Consumer Contracts Regulations 2013. If you used facilities during the cooling-off period the gym may charge a proportional amount for days used but you retain the right to a refund for the unused portion. Lifestyle Gym’s terms state you may cancel within 14 days; if you requested an immediate start, proportionate charges apply.

Disputes and escalation

If you cannot resolve your cancellation with the club: 1) Complain to the club manager in writing; 2) Contact Citizens Advice consumer service for guidance: Citizens Advice - cancelling a gym membership; 3) For card payments consider Section 75 or chargeback via your card issuer if applicable. Applicable laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Confirm access and final date

Keep the written confirmation from the club stating the effective cancellation date and verify your access will stop after the 30 days notice period from confirmation.

Direct Debit and final billing

Do not cancel your Direct Debit mandate until the club confirms cancellation in writing. The terms state Lifestyle Fitness is not obligated to refund payments taken after a verbal or phone cancellation request. If you cancel the Direct Debit via your bank during your Contracted Minimum Period you may be liable for the remaining balance of the contract.

Data and re-activation

Ask the club how they retain your personal data and how to re-activate membership if you return. Keep copies of all communications for at least 12 months after cancellation.

Follow this checklist to ensure a clean cancellation.

• Find your membership number and club contact details.
• Send a written cancellation request to [email protected] and copy your club email or submit the online form on the official site.
• Request written confirmation from staff and keep the confirmation email.
• Do not cancel your Direct Debit until you have the written confirmation.
• If applicable, include proof for legitimate grounds: medical note or relocation documentation (minimum 15 miles).
• If you signed online and want to use the 14-day cooling-off, notify the club within 14 days in writing.
• If you face refusal, escalate via Citizens Advice and consider card chargeback where applicable.