Cancel Mad Muscles the easy way

Service overview

Mad Muscles is a subscription fitness app and service offering personalised workout and nutrition plans aimed at strength building, weight management and muscle toning. The product is operated by AmoApps Limited under the MadMuscles brand and works via web and mobile apps.

How it works

Users sign up for a plan, complete an intake questionnaire and receive tailored training and nutrition programmes. Access continues while the subscription is active; auto-renewal is enabled by default unless the subscriber cancels.

Company facts

Web - cancel in your account

1. Go to the website and log in with the email associated to your account.
2. Open the top-right menu, select "My account" then "My subscription" or visit Support > Cancel subscription.
3. Click "Cancel renewal" and select a reason. Note the company states the "Cancel" button may take up to 24 hours to appear.
4. Keep a screenshot of the confirmation screen and of the email you receive, if any.
5. If you need help, forward the confirmation to your payment provider for proof.

iOS - cancel via Apple

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Mad Muscles, tap it and choose "Cancel Subscription" or turn off auto-renewal.
3. Apple will show the subscription as "Expires on" a final date; keep a screenshot.

Android - cancel via Google Play

1. Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
2. Select Mad Muscles and tap "Cancel subscription".
3. Retain the Google Play confirmation email or screenshot.

Email cancellation

1. Send an email from the account address to [email protected] stating: account email, request to cancel auto-renewal, subscription ID if known, and the date.
2. Request a confirmation reply and keep the reply as proof.

Postal cancellation

1. Write a signed letter including: full name, account email, subscription ID, and an explicit instruction to cancel auto-renewal.
2. Send by registered post to: Mad Muscles, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom.
3. Keep the registered post proof and any reply.

Cooling-off period (change of mind)

If you subscribed online, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts from the day the contract is agreed for services. If you cancel within 14 days and no uninterrupted digital content has been started with your express consent, you are entitled to a full refund. If you started streaming or downloading content after giving express consent, this exception may apply and the trader may charge for services used.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Mad Muscles increases the price during a fixed-term contract and you do not accept the increase, you can treat it as a breach and request cancellation with a refund proportionate to unused services. Keep the notification of the price increase as proof.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Death of subscriber

In case of the subscriber's death, provide a copy of the death certificate and the account email or order reference when contacting [email protected]. The company has not published a specific policy on death; this falls under general consumer contract termination rules and must be supported with documents.

Applicable law: Consumer Contracts Regulations 2013 (contract termination principles).

Moving abroad

If you move to a country where the service is not available and can prove the move with utility bills or a change of address, request cancellation by email and attach proof. Mad Muscles has not published a guaranteed acceptance policy for relocation; submit evidence and ask for confirmation.

Applicable law: Consumer Rights Act 2015 for contract performance obligations.

End of commitment and renewals

If your subscription has a fixed commitment period, cancellation will disable auto-renewal at the end of the period. For renewals, the company states renewal orders are generally not eligible for refunds except the most recent order if requested within 30 calendar days from delivery. Keep billing dates and receipts.

Reference: Mad Muscles refund policy.

Refund window for first order

Mad Muscles states the first subscription order is eligible for a full refund if a refund request is submitted within 30 calendar days from the date of delivery of that order. Renewal orders are generally not eligible for refunds, except the most recent shipment if the refund request is submitted within 30 days.

Reference: Mad Muscles refund policy.

Before you cancel: negotiating with Mad Muscles

Some reviewers reported that Mad Muscles customer support offered "extra free stuff" or retention attempts when customers complained. Example testimony: "They gave many excuses and extra free stuff to keep me interested." (Trustpilot). When contacting support, explicitly state your desired outcome: lower monthly price, a temporary pause, or a prorated refund for unused days. Use the support email [email protected] and attach screenshots of current charges.

How much cancelling saves - concrete math

Use real Mad Muscles prices to calculate yearly cost:

• Standard monthly subscription: £35 x 12 = £420 per year.
• Quarterly plan reported at ~£15.99 per month: £15.99 x 12 = £191.88 per year.
• Introductory offer example: from £4.99 per month - first period only: £4.99 x 12 = £59.88 per year if extended similarly.

If you cancel the Standard monthly plan at £35 and move to a competitor costing £9.99 per month (example competitor price), annual saving is: £35 x 12 = £420 minus £9.99 x 12 = £119.88 equals £300.12 saved per year.

Cheapest realistic alternative: free options exist (for example, free programs such as Nike Training Club provide workouts at no cost - price: £0 per month). Switching from £35 to £0 saves £420 per year.

Relevant UK consumer law

Two key laws apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off period for online service contracts, and the Consumer Rights Act 2015 which requires services to be provided with reasonable care and skill and addresses unfair contract terms.

Regulator and escalation

The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscription practices. If Mad Muscles refuses a lawful refund or imposes unclear auto-renewal terms, report the practice to Citizens Advice for next steps and consider escalating to the CMA for systemic issues.

Payment dispute options

If you are charged after cancellation, you can use chargeback via your card issuer for unauthorised or disputed transactions. For credit card payments over £100 and under certain conditions, Section 75 may apply. File complaints to Citizens Advice if you need help with escalation.

Check access and final billing

After cancelling, auto-renewal is disabled but access normally continues until the end of the paid billing period. Verify the expiry date on your account and check your bank or card statement for the last authorised payment.

Data and re-activation

If you want to keep your training history, export or screenshot plans before cancellation. Re-activating later may mean losing the original introductory price. Mad Muscles notes that deleting the app does not cancel the subscription; ensure you complete the cancellation steps.

If you are charged after cancellation

If a charge occurs after you cancelled at least 24 hours before billing, contact [email protected] with your cancellation proof. If the company refuses, contact your card issuer to request a chargeback and supply proof of cancellation.

Use this checklist to cancel and protect your money.

• 1) Log in to Mad Muscles account and click My account > My subscription or follow Support > Cancel subscription and click Cancel renewal. Take screenshots.
• 2) If you subscribed via Apple or Google Play, cancel through your Apple ID or Google Play subscriptions. Save confirmation screenshots or emails.
• 3) If you cannot cancel online, send an email to [email protected] from the account email with a clear cancellation request and ask for written confirmation.
• 4) If you need a refund for a first subscription order, submit the refund request within 30 calendar days of order delivery per the refund policy and keep confirmation.
• 5) If you are charged incorrectly after cancellation, contact your bank for chargeback or Section 75 if eligible.
• 6) If you prefer postal proof, send a signed registered letter to Mad Muscles, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom and keep the post receipt.