Cancel Mindbody the easy way

Overview

Mindbody is a software platform for businesses in wellness, fitness and beauty to manage bookings, payments, class scheduling and client apps. Mindbody sells business-facing subscriptions and lists businesses on its client app.

Who uses it

Mindbody is used by studio owners, gym operators, salon managers and consumers booking classes or appointments through a branded business app or the Mindbody client app.

Company facts

Web (Data Owner account)

1. Sign in to the Mindbody business account as the Data Owner (business owner) or use the Data Owner email address on file to submit the request.
2. Open the account settings or billing section and locate subscription or contract details.
3. Request cancellation from within the account or submit a written cancellation from the Data Owner email to support.
4. Keep a copy of the confirmation email or ticket number. Cancellation becomes effective after 30 days' notice.

iOS (App Store) cancellations

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the Mindbody subscription and tap Cancel Subscription.
3. Apple will provide a confirmation and the subscription remains active until the period end.
4. Save Apple confirmation as proof. Contact the studio if billing continues.

Android (Google Play)

1. Open the Google Play Store, tap the profile icon, then Payments & subscriptions then Subscriptions.
2. Select Mindbody and Cancel subscription.
3. Save the cancellation receipt from Google Play. Subscription continues until the paid period ends.

Phone

1. Find the telephone number for Mindbody support or the business (Mindbody does not publish a standard UK phone number).
2. Call and identify yourself as the Data Owner or authorised representative.
3. Request cancellation and ask for a reference number and the effective cancellation date.
4. Follow up in writing if no confirmation is provided by phone.

Email

1. Send a written cancellation request from the Data Owner email address on file to Mindbody support or the business administrator.
2. State the account name, subscription ID and desired cancellation date at least 30 days ahead.
3. Request a written confirmation and keep copies of sent email and any reply.

Post (Recorded Delivery)

1. Write a signed cancellation letter with account details and desired cancellation date and sign it.
2. Send by Recorded Delivery to Mindbody, 4051 Broad St., 93401 San Luis Obispo, USA.
3. Keep proof of posting and delivery receipt. Cancellation will take effect after 30 days from receipt.

For Mindbody's official cancellation instructions see Official cancellation page.

Moving / Relocation

If you relocate and cannot use a contracted location, provide proof such as a new address deed, tenancy agreement or utility bill. Mindbody states cancellation must be submitted by the Data Owner; the business running your subscription may accept relocation proof. Applicable law: Consumer Contracts Regulations 2013 for distance contracts within 14 days when applicable.

Price increase

If the business increases the price mid-contract and the change reduces the service value, you may cancel if the contract allows. Provide the price increase notice and a copy of your Order Form. Check the Order Form for variation clauses. Applicable law: Consumer Rights Act 2015 on unfair contract terms.

Death of subscriber

Provide a death certificate and account details. The business using Mindbody is responsible for account-level closures. Mindbody requires cancellations to be submitted by or with permission of the Data Owner; a next of kin may contact the business and Mindbody with documentation.

Legitimate ground

Mindbody accepts business-level legitimate grounds as shown in their contract wording; research indicates accepted reasons include documented breach of service by the business and the end of a fixed contract term. Required proof: order form, communication trail showing breach, or contract end date. Applicable law: Consumer Rights Act 2015.

End of commitment

If you are under a fixed contract, cancellation is not available until the end of the contract term shown on the Order Form. Provide the Order Form showing the end date to the business or Mindbody. No statutory early cancellation if contract term remains unless the business breaches contract.

Cooling-off period

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for most distance or off-premises service contracts from the date the contract is entered into. To exercise this right provide a clear cancellation statement within 14 days and request a refund. See the 2013 Regulations and the 2024 updated rights for subscription contracts at the 2024 legislation.

Before cancelling: negotiate

Mindbody itself is a platform used by businesses; Mindbody rarely publishes direct retention offers for businesses on their public pages. Retention offers are typically managed by the business using Mindbody, not Mindbody Inc. To negotiate, contact the business owner and request alternatives such as freezing the account, downgrading features, or moving to monthly billing. If your contract is with Mindbody as a software customer and you are the Data Owner, ask your Mindbody account manager in writing for alternative pricing or plan changes.

What cancelling saves you

Example: Mindbody Starter plan is listed at £89 per location per month. Yearly cost: 89 x 12 = £1,068 per year. If you cancel Starter and move to Junocal at £29 per month, Junocal yearly cost is 29 x 12 = £348 per year. Annual saving switching from Mindbody Starter to Junocal: 1,068 - 348 = £720 per year.

Other alternatives shown in research: GymWyse £79 per month (79 x 12 = £948 per year), ClubRight £79 per month (79 x 12 = £948 per year). Mindbody Accelerate and Ultimate prices are not publicly listed and require contact with Mindbody - Not published by Mindbody.

Key UK consumer laws

Two main laws apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off period for most distance and off-premises contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as possible unfair practices. If a subscription is hard to cancel or auto-renews without clear notice, you can complain to Citizens Advice for guidance and escalate to the CMA if the problem is systemic.

How to escalate

First complain to the trader (the business you contracted with). If unresolved, contact Citizens Advice for free guidance and then use chargeback with your card issuer or Section 75 for qualifying card payments. For persistent unfair commercial practices, report to the CMA.

Useful official references

For government text on cancellation periods see the 2013 Regulations at legislation.gov.uk (2013) and the 2024 update on cooling-off rights at legislation.gov.uk (2024).

Check final billing

Confirm the effective cancellation date and final charge period. Mindbody requires 30 days' notice; expect billing to continue until the end of that notice period. Keep all invoices and a confirmation email or Recorded Delivery receipt.

Access and data

Ask the business for copies of your data or client history. Mindbody platform customers should request exported client lists or invoices before the account closes. Mindbody cannot process partial service periods, so final service access usually runs to the end of the paid term.

Re-activation

To re-activate sign up again through the business or the Mindbody platform. Terms on re-activation depend on the business and any new Order Form signed at that time.

Use this checklist to make cancellation clear, documented and final.

• Identify who is the Data Owner on the Mindbody account.
• Decide the cancellation channel: Web, App Store, Google Play, Email or Recorded Delivery.
• Give at least 30 days' written notice, citing your account name and subscription ID.
• If invoking the 14-day cooling-off, send cancellation within 14 days of contract and cite the Consumer Contracts Regulations 2013.
• Send cancellations from the Data Owner email or include authorisation from the Data Owner.
• Send Recorded Delivery if posting: Mindbody, 4051 Broad St., 93401 San Luis Obispo, USA.
• Keep proof: confirmation emails, Recorded Delivery receipts, Apple/Google receipts.
• If billed after cancellation date, raise a formal complaint in writing and contact Citizens Advice for escalation guidance.