End of minimum commitment
Rule - If your membership has a stated minimum term, cancellation can only take effect once the minimum period has ended. MoreYoga specifies a 2-month minimum for their Introductory and Standard monthly plans in the terms.
Required proof - Proof not required to cancel at the end of a minimum term. Submit the online cancellation form and select an end date after the minimum term ends.
Applicable law - Consumer Rights Act 2015 (fair contract terms).
Cooling-off period (14 days)
Rule - For contracts started remotely (online), the Consumer Contracts Regulations 2013 give a 14-day cooling-off right with refund unless the service was fully performed with your prior consent or you accepted immediate performance. MoreYoga states 'no refunds' but statutory cooling-off rights still apply where the exception does not apply.
Required proof - Order confirmation date and proof you did not request immediate performance. If you requested immediate access to streamed classes, MoreYoga may argue the digital content exception applies.
Applicable law - Consumer Contracts Regulations 2013.
Price increase
Rule - If MoreYoga raises the price mid-contract, check your contract terms. The Consumer Rights Act 2015 requires contract terms to be fair and transparent. If the price increase is not permitted by the contract or is unfair, you can challenge it.
Required proof - Copy of the notification of the price increase and your original contract terms.
Applicable law - Consumer Rights Act 2015; escalate to Citizens Advice or the CMA if terms are unfair.
Moving abroad or relocation
Rule - MoreYoga does not publish a specific relocation cancellation policy. You must use the online cancellation form. If the terms do not allow relocation as a reason, you may still present proof to customer support and seek a discretionary release.
Required proof - MoreYoga does not list exact documents required. Reasonable proof could include a new address or travel documentation; submit these via support channels after using the online cancellation form.
Applicable law - Consumer Rights Act 2015 governs fairness of contract terms.
Death of the subscriber
Rule - MoreYoga does not publish a specific policy for death. Standard practice for UK traders is to consider evidence such as a death certificate and to process termination on receipt of proof.
Required proof - Death certificate or probate documentation when requested by MoreYoga; contact [email protected] after submitting the online form and include documentation.
Applicable law - Consumer Rights Act 2015.