Cancel New Age Fitness the easy way

Overview

New Age Fitness is a local gym operator founded in 2014 that offers multi-club access, group classes and short-term promotional pricing at sites such as Hamilton and Wishaw.

Services

Membership options include Premium monthly, Core monthly and an Annual membership. Features can include free induction, classes, multi-club access on some plans and promotional free months at some locations.

Company facts

The facts below summarize public company details.

Email

1. Compose an email to [email protected] with your full name, membership number or date of birth, club location and your cancellation date request.
2. State the reason for cancellation if you wish, then ask for written confirmation and a final billing date.
3. Save a copy of the sent email and any reply. If no reply within 5 working days, send a registered letter.
4. Reference the club terms: New Age Fitness terms.

Post (registered letter)

1. Write a signed letter addressed to New Age Fitness, Locks Street, ML5 3RT Coatbridge, United Kingdom. Include your membership details and requested cancellation date.
2. Send by registered post and keep proof of posting and delivery.
3. Allow at least 5 working days notice before the next Direct Debit collection to avoid a £15 administration charge if a collection occurs.

In-club / Front desk

1. Visit your club (for example Hamilton or Wishaw) and request a written cancellation form, if the club offers one.
2. Obtain a signed receipt from staff and ask them to confirm final payment date.

Phone

1. If you call, note the agent name and time of call. Phone contact details are not published; always follow a call with a written email.
2. Keep call notes and request written confirmation by email or letter.

Web / iOS / Android

1. There is no published web or app cancellation flow on the official pages. Use email or registered post instead.
2. If you signed up online, you may have a 14-day cancellation right under the Consumer Contracts Regulations 2013; see the cooling-off section below and keep copies of online receipts.

Moving abroad or relocating at least 50 miles

New Age Fitness does not publish a specific relocation acceptance policy in its public terms. If you must cancel because you permanently relocate, send evidence such as a new tenancy agreement or utility bill showing the new address together with your written cancellation request. Cite Consumer Rights Act 2015 if the gym refuses to consider reasonable relocation evidence.

Price increase

If the club raises membership prices mid-contract and your contract does not allow the specific rise, you can treat this as a change to the service. Provide the club with your written cancellation and keep copies. Consumer Rights Act 2015 protects against unfair contract terms; if the increase is not permitted by your contract, you can seek cancellation or a price adjustment.

Death of the subscriber

If the member dies, send a copy of the death certificate and the membership details in writing to the club and ask for cancellation and a final account statement. The club's public terms do not list death procedures, so present the death certificate as proof.

Legitimate grounds - illness or incapacity

New Age Fitness' terms do not publicly list accepted medical grounds. To cancel for long-term incapacity, provide a GP letter or consultant report explaining that gym attendance is medically inadvisable and request cancellation in writing. Reference the Consumer Rights Act 2015 for service quality and fairness.

End of minimum commitment

For annual plans, the term is 12 months at the £239.99 annual price. Send a written instruction to cancel at the end of the fixed term at least 5 working days before the next payment. For monthly-no-contract plans, cancel any time with 5 working days notice before the next Direct Debit.

Cooling-off (distance sales)

If you joined online, by phone or off-premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel without reason. If you asked the gym to start the service during the 14-day period, the gym may charge for the portion supplied. To use the cooling-off right, notify the gym in writing within 14 days and request a refund for unused services. Final refunds are due within 14 days of agreement to refund.

Before you cancel: negotiate

New Age Fitness advertises promotional terms such as first month free at Wishaw, Premium introductory pricing at £19.99 for the first two months then £28.99, and Core at £24.99. If you want to keep membership, ask for a retention offer in writing and reference the specific promotion you saw. Example messages to send: state your planned cancellation date, request price match to a promotional rate (for example £19.99 for two months) or a temporary freeze. The club offers a free induction and 1 free PT session on some Premium packages which can be requested as retention incentives.

What cancelling saves - example math

Compute annual costs to see savings.

Premium full monthly price example: £28.99 x 12 = £347.88 per year.

Annual option: £239.99 per year (listed as "Annual Membership"), equivalent monthly £19.99.

Saving by switching from monthly Premium to Annual: £347.88 - £239.99 = £107.89 per year.

Core monthly: £24.99 x 12 = £299.88 per year.

Example immediate saving from cancelling a monthly Premium and switching to a cheaper competitor listed below (example competitor price): if competitor is £13.99/month then £13.99 x 12 = £167.88 per year, so saving versus Premium monthly is £347.88 - £167.88 = £180.00 per year.

Cheapest real alternative named below is shown for comparison.

Key UK consumer laws

Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms are not binding. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - gives a 14-day cooling-off right for distance and off-premises contracts.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If the club makes cancellation unduly difficult, reference CMA guidance when complaining.

How to escalate a dispute

1) Complain in writing to New Age Fitness and request final account and cancellation confirmation. 2) If unresolved, seek advice from Citizens Advice: Cancelling a gym membership - Citizens Advice. 3) If you paid by credit card and the purchase qualifies, consider a Section 75 claim or a chargeback via your card issuer.

Confirm access and final payment

Keep the written confirmation stating your final membership end date and any final payment amount. If a Direct Debit is collected after your requested cancellation date and you followed the published process, contact the club and ask for correction; if unsuccessful, seek a chargeback.

Data and reactivation

Request confirmation of account closure and ask how long the club will retain your personal data. If you want to rejoin later, note that a rejoin may require a new enrolment fee and sign-up process.

Receipts and refunds

If you paid in advance for a period not used and are eligible for a refund under the Consumer Contracts Regulations or Consumer Rights Act 2015, request the refund in writing and expect it within 14 days of agreement.

Use this checklist to cancel and protect yourself.

• 1. Find your membership details and payment dates.
• 2. Send a written cancellation to [email protected] and keep a copy.
• 3. If no reply in 5 working days, send a registered letter to New Age Fitness, Locks Street, ML5 3RT Coatbridge, United Kingdom.
• 4. Keep proof of posting and any club replies.
• 5. Monitor bank statements for any unauthorised Direct Debit; if charged after cancellation, dispute with your bank and consider chargeback or Section 75 for card payments.
• 6. If you joined online and cancel within 14 days, request a cooling-off refund and keep records of any used service hours to allow pro-rata deductions.
• 7. Save all correspondence for escalation to Citizens Advice if needed.