Cancel Peloton the easy way

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Overview

Peloton is an interactive fitness platform that combines hardware, subscription software and instructor-led classes. Peloton sells connected equipment and subscription plans that provide live and on-demand cycling, treadmill and other classes.

Main products and services

Peloton offers three main subscription formats in the UK: the Peloton App One (£12.99/month or £129/year), Peloton App+ (£28.99/month or £289/year) and the All-Access Membership for Peloton hardware (£45.00/month). The All-Access Membership requires Peloton hardware and covers members at the same residential address.

Company facts

Web - Account Settings (detailed)

1. Open a browser and sign in to your account at https://www.onepeloton.co.uk/mymembership.
2. Navigate to Membership settings or My Membership.
3. Follow the prompts to cancel the membership. Keep screenshots of confirmation pages.
4. If you cancel within the 14-day cooling-off period, request a refund and retain any confirmation emails.

iOS and Android (detailed)

1. If you subscribed via the App Store or Google Play, you must cancel the subscription through your Apple or Google account subscription management.
2. Open the App Store or Google Play, go to Subscriptions and cancel Peloton subscription. Keep the app store confirmation.
3. Annual subscriptions sold through app stores may have different billing and refund paths; review your app store purchase details.

Phone (detailed)

1. Call +44 808 169 6469 for equipment support or Member Support. Provide account and order details.
2. Ask the agent to confirm cancellation and request a written confirmation or reference number by email.
3. Keep the reference number and timestamp for escalation if needed.

Email (detailed)

1. For membership support, use the Member Support channels in the Help Center or email [email protected] for press queries; support channels vary for members.
2. Include your full name, account email, order number and clear request to cancel.
3. Keep the email sent and any reply as proof.

Post (detailed)

1. Send a registered letter to Peloton, One Angel Court, EC2R 7HJ London, United Kingdom with your account details and a clear statement that you cancel the membership or return the equipment.
2. Keep the proof of postage and delivery receipt. Processing by Peloton is not timed in published policy.
3. If you exercise the 14-day cooling-off right, state that explicitly and request a refund.

Cooling-off (14-day right)

If you bought online or off-premises, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. To exercise it you must inform Peloton with a clear statement including your name and order details. After informing Peloton you have 14 days to return the goods or arrange collection. Refunds for cancellations within 14 days will be issued as soon as possible and no later than 14 days after notification or after the product is returned, to the original payment method. See Peloton Right to Cancel.

End of minimum term

If you did not cancel during any trial and a minimum term applies, the membership continues until the end of that minimum term. Peloton states that cancellation after the minimum term can be done via Account Settings at https://www.onepeloton.co.uk/mymembership. Peloton does not publish the length of minimum terms in its public help pages; the exact minimum term for your order is the one agreed at purchase. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Peloton raises the membership price, members should review the Membership Fee Changes information. Peloton published fee-change notices; if a price increase triggers a right to cancel under your contract, include your order details and request cancellation and refund. Keep the fee-change notice for proof. Applicable law: Consumer Rights Act 2015 on unfair contract terms and related protections.

Moving abroad

Moving does not automatically cancel a membership. Provide proof of new address and request cancellation if you can no longer use the service. Peloton does not publish an automatic relocation cancellation rule; include documentation such as a utility bill or tenancy agreement when requesting exception. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Peloton does not publish specific procedures for a subscriber death in public help pages. If relevant, contact Member Support by phone or post with a copy of the death certificate and account details to request account closure and refund evaluations. Applicable law: Consumer Rights Act 2015.

Legitimate ground accepted by Peloton

Peloton's public support pages do not list a formal catalogue of accepted legitimate grounds beyond the Consumer Contracts Regulations and return policy exceptions. For equipment returns Peloton allows returns within 30 days under its discretionary return policy; contact support at [email protected] or +44 808 169 6469. See Peloton Return Policy.

Before you cancel - negotiate

Peloton publishes Membership Fee Change notices and supports account management via the Help Center. Public research does not show a standard retention offer catalogue from Peloton. If you want to keep a discount, call Member Support at +44 808 169 6469 or message via your account and request retention offers or a temporary pause. Ask for a written offer by email and keep the message as proof.

What cancelling saves you - yearly maths

Compute yearly cost for main plans:

• Peloton App One: £12.99 x 12 = £155.88 per year.
• Peloton App One annual: £129 per year.
• Peloton App+: £28.99 x 12 = £347.88 per year.
• Peloton App+ annual: £289 per year.
• Peloton All-Access Membership: £45.00 x 12 = £540.00 per year.

The cheapest real alternative from competitors in our research is Nuffield Health 24/7 at £6.99/month or £83.88/year. Switching from Peloton App One monthly to Nuffield Health saves £155.88 - £83.88 = £72.00 per year when comparing App One monthly to Nuffield Health annual price. Switching from Peloton All-Access (£540.00/year) to Technogym Unlimited at £8.99/month (£107.88/year) would save £432.12 per year. Competitor prices used: Echelon £29.99/month, Technogym £8.99/month, Nuffield Health 24/7 £6.99/month. See competitor details below.

Key UK consumer law

Your rights are protected by the Consumer Contracts Regulations 2013 for online and off-premises purchases (14-day cooling-off) and by the Consumer Rights Act 2015 for service quality and unfair terms. The Competition and Markets Authority (CMA) flags unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. Use these laws when disputing unclear terms.

How to escalate a problem

1) Complain to Peloton via Member Support with proof - email, screenshots, registered post. 2) If unresolved, get guidance from Citizens Advice. 3) For card payments, use Section 75 or chargeback via your card issuer depending on payment method. 4) If contractual terms appear unfair (for example disproportionate cancellation charges), cite the Consumer Rights Act 2015 to request correction or refund.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day right to cancel online purchases. Peloton confirms refunds for cancelled memberships within 14 days will be issued no later than 14 days after notification. For product returns, Peloton's discretionary 30-day return policy allows returns within 30 days of delivery subject to conditions; refunds are made within 14 days after Peloton receives the returned product or proof of return. See Peloton Return Policy and Your Right to Cancel.

Check final billing and refunds

Confirm the cancellation reference and check the payment method for refunds within 14 days of Peloton receiving the cancellation or returned goods. If you cancelled within the 14-day cooling-off period, expect a refund to the original payment method within 14 days.

Access and re-activation

If you cancel after a minimum term, your access may continue until that term ends. To re-activate later you can re-subscribe via your account or purchase a new membership. Keep account credentials and any confirmation emails to speed re-activation.

Data and account deletion

If you want your account data deleted, contact Member Support and request data deletion under applicable data protection rules. Keep the request and any reply as proof.

Use this checklist to complete cancellation and protect your refund rights.

• Find your order number and account email.
• If you are within 14 days, prepare to exercise the cooling-off right and notify Peloton in writing.
• Cancel via https://www.onepeloton.co.uk/mymembership or through your app store subscriptions if you subscribed on iOS/Android.
• If cancelling by phone, get a reference number and ask for written confirmation.
• For returns, pack equipment securely and use tracked shipping. Keep tracking number and proof of postage.
• If you face refusal, escalate with Citizens Advice and consider Section 75 or chargeback for qualifying card payments.
• Record all communications and keep copies of emails and confirmations for at least 6 months.