Cancel Performance Golf the easy way

Overview

Performance Golf is a golf coaching and training platform that sells app subscriptions, video courses and coaching services. The company offers the PG1 App with SwingScan AI, coach matching and GPS shot tracking, plus one-time video courses such as the One Swing System.

Who uses it

The platform targets amateur and recreational golfers seeking guided practice plans, AI-assisted swing analysis and coach access. Performance Golf markets both monthly subscriptions and annual or lifetime access options.

Company facts

Phone cancellation

1. Call 1-833-PG1-GOLF.
2. Provide your account email, full name and subscription details.
3. State you want to cancel and request an email confirmation and any reference number.
4. If no email is provided, follow up by sending an email to [email protected] asking for confirmation.

Email cancellation

1. Send an email to [email protected] from the address on your account.
2. Include your full name, account email, subscription plan name and a clear sentence: "I want to cancel my Performance Golf subscription effective immediately."
3. Keep the sent email and any reply; if you do not receive confirmation in 72 hours, call 1-833-PG1-GOLF.

Post (registered mail) cancellation

1. Write a signed letter with your full name, account email, subscription plan, and statement: "I hereby cancel my subscription and request confirmation and any applicable refund."
2. Send by recorded delivery to Performance Golf, 101 NE 3rd Ave #1500, 33301 Fort Lauderdale, USA.
3. Keep the postal tracking receipt as proof of sending.

Cancel via iOS (App Store)

1. Open Settings on your iPhone > tap your name > Subscriptions.
2. Find Performance Golf (PG1 App or in-app subscription name) and tap Cancel Subscription.
3. Keep a screenshot of the subscription status showing "Cancel" or "Expires" date.
4. For billing refunds related to App Store charges, contact Apple directly.

Cancel via Android (Google Play)

1. Open the Play Store app > Menu > Subscriptions.
2. Select the Performance Golf subscription and tap Cancel subscription.
3. Keep a screenshot of the cancellation confirmation.
4. For Google Play refunds, open the Play Store Help and request a refund through Google.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period for distance contracts. If you cancel within 14 days of the contract date you are entitled to a full refund within 14 days of the trader receiving your cancellation notice, minus any deduction for services you explicitly asked to start.

Required proof: date-stamped email or posted recorded-delivery receipt and any reply from Performance Golf. (Law: Consumer Contracts Regulations 2013 - see official text.)

Services used during cooling-off

Rule: If you asked Performance Golf to start providing digital services during the cooling-off period and the service started with your express consent, Performance Golf can charge for the portion supplied up to the cancellation date. Required proof: written confirmation you consented to immediate service start (email or in-app confirmation). (Law: Consumer Contracts Regulations 2013.)

Price increase

Rule: If Performance Golf raises the subscription price mid-contract but the contract terms allow it, you may have the right to cancel for the price rise if the contract grants that right or if the increase is unfair under the Consumer Rights Act 2015. Required proof: copy of notification from Performance Golf and original contract terms. (Law: Consumer Rights Act 2015.)

Moving abroad or relocation

Rule: Performance Golf does not publicly list relocation as an automatic cancellation ground. Required proof to request termination: proof of new address (utility bill or tenancy agreement) and an emailed cancellation request. Final acceptance is subject to Performance Golf response. (No specific Performance Golf policy published.)

Death of the subscriber

Rule: Performance Golf does not publish a dedicated death-of-subscriber policy. Required proof to request contract termination and potential refund: a copy of the death certificate and proof of executorship; send as email attachment to [email protected] or by recorded post to the company address.

End of commitment

Rule: For annual plans the commitment period is 12 months. Required proof: account records showing plan start and renewal date. Notify Performance Golf by email at least prior to renewal if you do not wish to renew. (Performance Golf lists annual plans at PG1 App.)

Before you cancel: negotiate

Retention offers: Research did not publicise specific retention discounts or standard offers from Performance Golf. To ask for a retention offer, email [email protected] or call 1-833-PG1-GOLF and request a retention or downgrading option. Provide your account email, explain why you want to stay and ask for a reduced monthly price or a pause.

What cancelling saves you

Compute yearly savings using live plan prices:

• PG1 App Monthly: £29 per month. Yearly cost = 29 x 12 = £348 per year.
• PG1 App Annual: £199 per year. Yearly cost = £199 per year.
• Confidence Club Monthly: £29 per month. Yearly cost = 29 x 12 = £348 per year.
• Confidence Club Annual: £199 per year. Yearly cost = £199 per year.
• Scratch Club Monthly: £59 per month. Yearly cost = 59 x 12 = £708 per year.

Example savings: If you cancel a monthly PG1 App subscription at £29/month and switch to the PG1 App Annual at £199, your saving is 348 - 199 = £149 in the first 12 months.

Cheapest real alternative from competitors (based on available data): POW8R at £17.99 per month or £180 per year. Yearly cost comparison with PG1 App Monthly: 17.99 x 12 = £215.88 per year; switching from PG1 App Monthly (£348) to POW8R (£215.88) saves 348 - 215.88 = £132.12 per year.

Key UK consumer law

The main laws that protect UK consumers cancelling Performance Golf are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations grant a 14-day cooling-off period for distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and protects against unfair contract terms.

Refunds and timelines

Under the 2013 Regulations a trader must reimburse payments within 14 days of being informed of cancellation, or within 14 days of receiving returned goods. Performance Golf must refund any payments received within 14 days of receiving a cancellation notice during the cooling-off period, minus costs for services already provided if you asked them to start. For details see the official regulations: Consumer Contracts Regulations 2013.

Auto-renewal and hard-to-cancel rules

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face unclear renewal terms or a difficult cancellation process, escalate as described below.

How to escalate

Step 1: Complain in writing to Performance Golf by email to [email protected] or by recorded post to 101 NE 3rd Ave #1500, 33301 Fort Lauderdale, USA. Step 2: Seek guidance from Citizens Advice via Citizens Advice - cancelling a service. Step 3: If you paid by credit card, consider Section 75 or chargeback with your card issuer. The relevant UK laws are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Confirm access and billing

Keep the cancellation confirmation email or recorded-delivery receipt. Check your account to confirm the subscription status and note any expiration date. If you cancelled during a free trial, verify that no future charge is scheduled.

Data and account retention

If you want your account data deleted, request deletion explicitly by emailing [email protected]. Ask for confirmation of account deletion and any data exported for your records. Performance Golf has not publicly disclosed exact data retention periods.

Final billing and refunds

If you cancelled within the 14-day cooling-off period you are entitled to a refund within 14 days of the company receiving your cancellation notice, minus any lawful deduction for services supplied at your request. If you do not receive a refund within 14 days, follow the escalation steps in the legal protections section.

Follow this checklist to make your cancellation smooth and to keep evidence.

• Write and send a cancellation request by email to [email protected] and keep the sent email.
• If you prefer, call 1-833-PG1-GOLF and request an email confirmation or reference number.
• If you want maximum legal certainty, send a signed cancellation letter by recorded delivery to Performance Golf, 101 NE 3rd Ave #1500, 33301 Fort Lauderdale, USA and keep the receipt.
• If you cancelled within 14 days, expect a refund within 14 days of the company receiving your notice.
• Take screenshots of the subscription page in your iOS or Google Play account showing cancellation.
• If a charge appears after cancellation, contact your card issuer and consider seeking a chargeback or Section 75 claim if the payment method qualifies.