Cancel Pilates Workout at Home the easy way

Overview

Pilates Workout at Home is a mobile app that offers guided Pilates and bodyweight workouts you can do at home. It provides free content plus premium in-app subscriptions labelled Wall Pilates Pro that unlock additional workouts and features.

Core features

Features include customizable workout programs, downloadable sessions for offline use, countdown and halfway point notifications, optional rest between exercises and an encouraging coach voice. The app has a 4.8/5 rating on Google Play.

Company facts

Web - cancel via the official help page

1. Open the official cancellation help page at Pilates Workout at Home Help.
2. Sign in to your account on the site or in the app if requested.
3. Follow the instructions shown under "How do I cancel my subscription (unsubscribe)?".
4. Keep a screenshot of the confirmation screen or note any confirmation email you receive.

iOS - cancel via Apple subscriptions

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions, locate Pilates Workout at Home (Wall Pilates Pro) and tap Cancel Subscription.
3. Keep the App Store email receipt or screenshot of the Subscriptions screen for proof.

Android - cancel via Google Play

1. On your Android device open Google Play.
2. Tap your profile icon, then Subscriptions.
3. Select the Pilates Workout at Home subscription and tap Cancel subscription, then follow instructions. Uninstalling the app does not cancel the subscription.
4. Keep the Google Play cancellation confirmation email as proof.

Email - cancel by email

1. Compose an email from the address linked to your account to [email protected].
2. Include: account email, full name, and a clear statement: "Action: Cancel my subscription to Pilates Workout at Home" and the date.
3. Request a written confirmation and keep the reply as proof.

Post - cancel by registered letter

1. Send a signed letter to: Pilates Workout at Home, 8 Walcot Building, BA1 6AD Bath, United Kingdom.
2. State your account email, full name, subscription plan and request cancellation.
3. Send by tracked registered post and keep the proof of posting.

Phone - when phone is not published

Pilates Workout at Home does not publish a public phone number for subscription cancellation. Use email, web or post methods above for documented proof.

Moving abroad

If you move outside the United Kingdom and the service is unavailable where you move to, request cancellation and attach proof of new address such as a utility bill or new tenancy agreement. Pilates Workout at Home has not published a formal list of accepted reasons; include proof and request confirmation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If the subscription price increases and the new terms were not agreed in advance, you can request cancellation. Provide the notice of price change sent by the trader and your cancellation request. Pilates Workout at Home has not published a specific price-increase policy.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of the subscriber

To cancel after the death of a subscriber, send a copy of the death certificate and a written request signed by the executor or next of kin to the support email or postal address. Keep proof of posting and any reply.

Applicable law: Consumer Rights Act 2015.

Legitimate ground (medical or disability)

If continuing the service is impossible for medical reasons, supply medical certification or a letter from a treating clinician and request cancellation and refund where applicable. Pilates Workout at Home does not publish an exhaustive list of acceptable legitimate grounds.

Applicable law: Consumer Rights Act 2015.

End of commitment

If you are on an annual plan the commitment ends at the expiry date shown on your receipt. Cancel before the renewal date to avoid the next billing cycle. Provide the account details and renewal date as shown in your receipts.

Applicable law: Consumer Rights Act 2015.

Cooling-off period (14-day right)

You have a 14-day cancellation right under the Consumer Contracts Regulations 2013 for distance contracts concluded online. The period starts the day after the contract is concluded. If you consented to immediate supply of digital content and acknowledged loss of the right to cancel, the cooling-off right may not apply for content already supplied.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - negotiate

There are no public reports in the research dataset of specific retention offers from Pilates Workout at Home. If you want to keep the service, contact [email protected] and request retention options such as a discounted renewal or temporary freeze. Ask for any offer in writing and set a deadline for acceptance.

What cancelling saves you - yearly math

Use these published in-app prices to calculate yearly cost:

• Monthly plan at £12.99: 12.99 x 12 = £155.88 per year.
• Monthly plan at £9.99: 9.99 x 12 = £119.88 per year.
• Annual plans: £19.99, £29.99, £39.99, £49.99, £59.99 (paid once).

Examples of savings if you cancel a monthly plan:

• Switch from £12.99/month to the £39.99 annual plan: £155.88 - £39.99 = £115.89 saved per year.
• Switch from £9.99/month to the £19.99 annual plan: £119.88 - £19.99 = £99.89 saved per year.

Cheapest real alternative from competitors: LifeBody Online costs £30/month or £300/year, according to public pricing. Choosing a £39.99 annual Wall Pilates Pro plan instead of LifeBody at £300/year saves £300 - £39.99 = £260.01 per year.

Key UK laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives a 14-day cooling-off period for distance contracts concluded online. The Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill and limits unfair contract terms.

Auto-renewal and CMA guidance

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms to be potentially unfair. If you believe the trader used unfair terms, complain first, then escalate to Citizens Advice or the appropriate ombudsman depending on payment type.

Escalation steps

1. Complain to the trader in writing, keep copies. 2. If unresolved, get free advice from Citizens Advice. 3. For card payments consider a Section 75 claim or a chargeback via your card issuer. 4. If the matter involves regulated financial services use the Financial Ombudsman Service; otherwise ask Citizens Advice which body is appropriate.

Confirm access and final billing

After cancellation you keep access until the end of the paid period. Check your next billing date in account settings or your last receipt. Request written confirmation of cancellation and any refund due.

Data and account

Request details of what personal data the app holds by contacting [email protected]. If you want data removal, request account deletion and keep confirmation. Digital content already supplied may affect refunds under the Consumer Contracts Regulations 2013.

Re-activation and receipts

To re-subscribe install the app and sign in, or re-subscribe via the App Store or Google Play. Keep receipts for tax or reimbursement purposes.

Follow this checklist to cancel and protect your rights.

• Identify how you originally subscribed - App Store, Google Play or direct website.
• Cancel via that same channel (Google Play app or App Store subscription or web help page).
• Save proof: screenshot, email confirmation or registered post receipt.
• If you want a refund, request it in writing and reference the Consumer Contracts Regulations 2013 and the 14-day rule if applicable.
• Keep copies of all correspondence and receipts for at least 6 months.
• If unresolved after contacting support, get advice from Citizens Advice and consider chargeback or Section 75 if you paid by credit card.