Cancel Revolution Spin the easy way

Overview

Revolution Spin is a studio brand offering indoor cycling and related fitness classes under the Revolution Studio group. The studio sells monthly memberships, class credit packs and single-class offers such as a 3 Class Starter Pack for £30 for first-timers.

Offerings and focus

Classes include Spin (indoor cycling), Strength, Reformer Pilates and high-intensity interval training. A Full Membership is listed at £60 per month and provides access to spin classes across studios.

Quick facts

Email cancellation

1. Send an email to [email protected] from the email address registered to your membership.
2. Include your full name, mobile number and the specific studio you attend.
3. State the action: Cancel my membership with effect from my next renewal date.
4. Send at least 2 days before your next renewal date to meet the studio requirement.
5. Keep the sent email and wait for an email confirmation from the studio; if none is received within 48 hours, resend and keep records.

Web / iOS / Android cancellation

1. Open the Revolution Studio app or web booking portal. If you need the app, install it from the App Store listing noted in the FAQ.
2. For class bookings: cancel at least 6 hours before class start to avoid a £2.50 late cancellation fee for spin classes. For credit-pack classes, cancel at least 12 hours before class start to keep the credit.
3. For membership changes: locate the membership section and follow the app steps. If the app route asks you to contact support, use the email route above.
4. Take screenshots of the cancellation screens and save any in-app confirmation emails.

In-app purchase handling (App Store / Google Play)

1. If you purchased a subscription via an in-app purchase, manage and cancel it directly through the Application Store used to buy it.
2. Spinning-branded subscriptions state that cancellations or modifications must be received at least 3 days prior to the next scheduled payment to take effect for that period - see Spinning terms.
3. Refunds for digital content are non-refundable except for verified billing errors; request refunds via the store.

Postal cancellation

1. Prepare a signed letter with your full name, registered email address, mobile number, and a clear statement: "I cancel my membership with effect from the next renewal date."
2. Send by recorded delivery to: Revolution Spin, 272 Bath Street, G2 4JR Glasgow, United Kingdom.
3. Keep the recorded delivery receipt as proof.

Phone cancellation

1. Revolution Spin does not publish a public phone cancellation number in its official materials; the recommended channels are email and the app.
2. If you reach a studio phone number via local listings, request an email confirmation of the cancellation and keep that email as proof.

Cooling-off (first 14 days)

If you signed up online or off-premises you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The cancellation period starts the day after the contract is concluded. To preserve the right, notify Revolution Spin within 14 days by email or a clear statement. Traders must refund within 14 days of receiving the cancellation notice. Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If your membership includes a minimum commitment period, end of that commitment allows cancellation without penalty at the contract end. Revolution Spin's publicly available materials do not publish a universal minimum commitment; check your contract and the studio terms. If your contract ends, send an email stating you will not renew.

Price increase

If Revolution Spin raises prices during your contract, check your membership terms for permitted increases. Under the Consumer Rights Act 2015 an unfair contract term is not binding; if a price rise is a contractual breach or not properly notified, you may contest it. Provide the membership agreement, evidence of the rate originally charged and the notification of increase.

Moving / Change of circumstance

Revolution Spin does not publish a standard policy for moving house or relocating studios. To request cancellation for relocation, provide proof such as a signed tenancy agreement, new utility bill or a dated official change of address document and your membership details. The studio will consider requests but the outcome is not specified publicly.

Death of subscriber

For death of the named subscriber, contact Revolution Spin by email and provide a copy of the death certificate and proof of your authority to act on the account. Revolution Spin does not publish a public policy on bereavement cancellations; communication with studio support is required.

Legitimate grounds accepted by Revolution Spin

From official materials Revolution Spin specifically documents class cancellation windows, credit pack forfeiture and digital subscription rules. The studio accepts email notice as the membership cancellation channel. For other legitimate grounds you must provide supporting documents and await studio confirmation. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 for distance contracts; see also UK Parliament Act 2024 Chapter 13 for subscription cooling-off extension rules.

Before you cancel: how to negotiate

Revolution Spin's public materials do not list standard retention offers. When you contact support by email to cancel, request the following specific options in writing: a membership freeze for a fixed period, a downgrade to a lower-cost plan, or a transfer to a credit pack. Sample request text: "Please freeze my membership for X months due to [reason]" or "Please downgrade my Full Membership to a 3-class pack at £30 for one month." Record the studio response by email before accepting any offer.

What cancelling saves you - maths and alternatives

Compute annual cost for the Full Membership: £60 x 12 = £720 per year. Alternative: The Gym Group at £17.99 per month costs £17.99 x 12 = £215.88 per year. Yearly saving if you move from Revolution Spin Full Membership to The Gym Group: £720 - £215.88 = £504.12 per year.

Other price points referenced: 3 Class Starter Pack £30, late cancellation charge £2.50, no-show charge £5.00, PureGym monthly example £18.99, JD Gyms monthly £27.99 with annual option £335.

Key consumer law that applies

Contracts for services and subscription products are covered by the Consumer Rights Act 2015 for performance with reasonable care and skill and by the Consumer Contracts Regulations 2013 for distance selling cancellation rights. The UK Parliament Act 2024 Chapter 13 establishes a right to cancel during cooling-off periods for subscription contracts and includes rules for initial and renewal cooling-off notices. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions or unclear automatic renewal terms as potentially unfair.

How to escalate a dispute

First, complain in writing to Revolution Spin via [email protected] and keep a copy. If unresolved, seek advice from Citizens Advice. For payment disputes, use your card issuer for chargeback or Section 75 where applicable. If a digital in-app purchase was charged wrongly, contact the App Store or Google Play first. For persistent problems about unfair contract terms or unlawful renewal practices, report to the CMA.

Check access and final billing

After cancellation you should receive written confirmation with the effective date. Check your bank or card statements to ensure no further payments are taken after the confirmed cancellation date. If you see a wrongful charge, request a refund from the studio and, if required, dispute via your card issuer or the Application Store.

Data, memberships and re-activation

Ask the studio for confirmation of whether your account data will be retained and how long. If you plan to return, request the current reactivation policy and any re-join fees. For subscriptions bought in-app, cancellation does not always delete account data stored by the studio; request deletion if you want your data removed.

Use this checklist to cancel and protect your rights.

• Find your membership start date and next renewal date from your account or receipt.
• Prepare an email to [email protected] including registered email, full name, mobile number and the studio name. Send at least 2 days before renewal.
• For in-app subscriptions, cancel via the App Store or Google Play and follow store refund steps if needed.
• Keep copies of sent emails, screenshots of the app cancellations and recorded delivery slips if posting.
• Confirm any unused credits or expiry rules - credit packs cannot have expiry dates extended.
• Check bank statements for final charges and request refunds within 14 days if cancellation was within the Consumer Contracts Regulations period.