Cancel Simply Gym the easy way

Overview

Simply Gym is a UK budget gym chain founded in 2011. It offers no-contract monthly memberships, 24/7 access at many sites, group classes, ladies only areas at some clubs and pay-as-you-go day passes.

Who it serves

Simply Gym targets everyone from beginners to fitness enthusiasts who want low-cost access to cardio, weights, classes and occasional spa facilities depending on club. The company operates multiple local sites including Cheltenham, Swindon West, Swindon East, Bilston, Coventry and Bedford.

Founded	2011
Headquarters	Cheltenham, United Kingdom
Support email	[email protected]
Typical monthly price (sample)	£24.99 - £27.99

Web / Membership Portal

1. Simply Gym states that all memberships are dealt with by email and you need an email to book and cancel classes via the website or app. See the membership terms at Simply Gym terms.
2. If your membership is run via Ashbourne, follow instructions at Ashbourne terms and stop your direct debit there 6-10 working days before payment.
3. Keep a screenshot or confirmation email from the site as evidence.

iOS / Android apps

1. Open the Simply Gym app and check membership details. The company requires email contact for class bookings and notices; use the app to locate the managing provider details.
2. If the app links to Ashbourne, cancel the direct debit via Ashbourne or your bank per the instructions above.
3. Save any in-app messages or confirmation screens as proof.

Phone

1. Simply Gym does not publish a central phone cancellation route; the phone number and staffed hours are not publicly provided by Simply Gym.
2. If your local club provides a phone, request written confirmation of cancellation and a reference number.

Email

1. Simply Gym lists a support email: [email protected]. However, the official cancellation route for monthly no-contract memberships is to cancel the direct debit with your bank; Simply Gym states they do not accept cancellation requests via email, post or verbal communication for these memberships.
2. If you email, request a written acknowledgement and keep the reply as proof.

Post

1. The registered postal address for formal correspondence is Simply Gym, 21 Station Road, WD17 1AP Watford, United Kingdom.
2. If sending a registered letter, include a copy of your membership details and request written confirmation of cancellation; keep the postal receipt as proof.

Moving more than 15 miles or workplace change

Rule: For Ashbourne-managed memberships, Simply Gym accepts written confirmation of a main place of work change more than 15 miles from the club or written confirmation of moving more than 15 miles from the club as grounds to cancel during a minimum membership period. Required documents: proof of new address (utility bill or tenancy agreement) or employer letter specifying new workplace address. Applicable law: Consumer Rights Act 2015 for contract fairness.

Medical reasons or serious injury

Rule: Members can cancel during the minimum membership period by providing a doctor’s letter proving medical reasons that prevent use of the club. Required documents: doctor's letter on official headed paper specifying the medical reason and estimated duration. Applicable law: Consumer Rights Act 2015; Citizens Advice guidance allows cancellation for serious injury or illness.

End of minimum commitment

Rule: Either party can cancel at the end of the minimum membership period provided at least 1 month's notice. Required documents: written notice or an email; retain confirmation. Applicable law: Consumer Rights Act 2015.

Cooling-off period (change of mind)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14 working day cooling-off period for most contracts concluded online or off-premises. Simply Gym allows cancellation within 14 working days of join date with refund to the original payment account, provided the member has not used club facilities. Required documents: written notice within 14 working days and evidence you did not use the facilities. Applicable law: Consumer Contracts Regulations 2013.

Price increase

Rule: If Simply Gym increases the price, check your contract for variation clauses. You may be able to cancel if the increase is not permitted by your contract or is applied without proper notice. Required documents: copy of the contract and proof of price change notification. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Death of the subscriber

Rule: Death is usually an exceptional ground to end a contract. Required documents: death certificate and proof of executorship or next of kin status. Applicable law: Consumer Rights Act 2015.

Before you cancel: how to negotiate

What Simply Gym is known to offer: the research does not show any specific retention discounts or standard offers from Simply Gym. To negotiate, send a clear email to [email protected] explaining why you want to leave, request a retention offer or a freeze, and include your membership details. If your reason is medical or relocation, provide the evidence listed above to request immediate termination or a freeze.

How much you save by cancelling - yearly examples

Compute yearly cost for common plans from the published pricing:

• Simply Gym Swindon West: £24.99 x 12 = £299.88 per year
• Simply Gym Cheltenham: £26.99 x 12 = £323.88 per year
• Simply Gym Bedford: £27.99 x 12 = £335.88 per year
• Simply Gym Bilston: £26.99 x 12 = £323.88 per year

Cheapest real alternative from competitors in the research:

• PureGym listed at £24.99 per month. Yearly cost: £24.99 x 12 = £299.88 per year.

Example saving: Cancelling Simply Gym Cheltenham (£323.88/year) to switch to PureGym at £24.99 (£299.88/year) saves £24.00 per year (calculation: £323.88 - £299.88 = £24.00).

Key UK consumer law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14 working day cooling-off right for most off-premises or online contracts. The Competition and Markets Authority (CMA) expects firms not to make auto-renewals or cancellations unduly hard.

How to escalate a dispute

Step 1 - Complain in writing to Simply Gym ([email protected]) and keep evidence. Step 2 - If unresolved, contact Citizens Advice for next steps on cancelling a gym membership: Citizens Advice. Step 3 - If you paid by card, consider a chargeback via your card issuer or Section 75 for qualifying credit card payments. Use the Consumer Rights Act 2015 to challenge unfair contract terms if the gym refuses legitimate termination rights.

Check access and final billing

After cancelling the direct debit, confirm that your bank stops future payments. Check your bank statement to ensure no further payments were taken. If a payment is taken after cancellation, request a refund from Simply Gym with proof and escalate to your card issuer if necessary.

Data, membership re-activation and records

Keep copies of all cancellation confirmations, emails, bank statements and any doctor's letters or proof of relocation for at least 12 months. If you want to rejoin later, note that joining fees may apply; for example Coventry shows a £20 joining fee on first payment for that location.

Use this checklist to cancel and protect yourself:

• Identify whether your membership is monthly no-contract or fixed-term.
• If monthly no-contract: cancel the Direct Debit with your bank at least 7 working days before the next payment.
• If Ashbourne-managed: cancel the Direct Debit with Ashbourne 6-10 working days before next payment and save confirmation. See Ashbourne terms.
• If cancelling under medical or relocation grounds: assemble doctor letter or proof of new address/workplace and send to [email protected].
• Within 14 working days of joining and if you have not used the club, request a refund under the Consumer Contracts Regulations 2013.
• Keep bank or card statements, confirmation emails and registered post receipts.