Cancel Sofa Yoga the easy way

Overview

Sofa Yoga is a digital subscription service offering gentle yoga and mobility workouts designed for people who prefer exercising from home or a chair. Content includes guided videos, daily routines, meditation and progress tracking inside a web and mobile app experience.

Who runs it and how it sells

The service is operated by Wire Salad OÜ, headquartered in Tallinn, Estonia. Sofa Yoga sells subscriptions through its website and via app store purchases. App store listings show monthly pricing in a range and a specific annual price of £79.99.

Company facts

Web - cancel via the website

1. Log into your Sofa Yoga account at the user area or the product page: Sofa Yoga subscription page.
2. Locate account settings or contact/support link. If no direct 'Cancel subscription' button exists, use the contact form or email [email protected] and include your full name, email used to subscribe and last 4 digits of the card used.
3. State: 'Please cancel my Sofa Yoga subscription. Do not renew after the current billing period.' Mention the date of your current billing cycle end.
4. Keep any confirmation email or take a screenshot of your sent message. Cancellation becomes effective at the end of the current paid plan.

iOS - cancel via App Store

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Select Sofa Yoga and tap Cancel Subscription.
3. Take a screenshot of the cancellation confirmation in App Store subscriptions settings.
4. Email [email protected] to notify Sofa Yoga and request a trader-side confirmation.

Android - cancel via Google Play

1. Open Google Play Store, tap profile icon, then Payments and Subscriptions, then Subscriptions.
2. Select Sofa Yoga and choose Cancel subscription.
3. Save the Google Play cancellation confirmation screenshot.
4. Email [email protected] with the screenshot and subscription details to request confirmation from Sofa Yoga.

Email - cancel by email

1. Send an email to [email protected] with subject 'Cancel subscription'.
2. Include full name, email used to register, subscription plan, last 4 digits of card and requested cancellation date. Request confirmation of cancellation and a written reference number.
3. If no reply in 7 business days, send a registered letter (see address below) and keep proof of postage.

Post - cancel by registered letter

1. Prepare a signed letter stating your intention to Cancel subscription, include name, email, plan details and signature.
2. Send by registered post to: Sofa Yoga, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom.
3. Keep the registered-post receipt as proof. Cancellation becomes effective at the end of the paid period.

Cooling-off period (change of mind within 14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have a 14-day cooling-off period for distance contracts. If you cancel within 14 days and you have not logged into the Sofa Yoga user area, Sofa Yoga's policy states you are entitled to a full refund. If you logged into the user area and consumed digital content, Sofa Yoga may be allowed to keep a pro rata amount for content supplied with your express consent. To claim a refund: contact [email protected] and state you exercise your right to cancel under the 2013 Regulations. Provide proof you did not access the user area when possible.

End of commitment

If you are on a fixed billing interval sold as 1, 2 or 4 months, cancellation becomes effective at the end of the paid interval. For example, a 1-month website plan paid on 1 March will end on 1 April after cancellation request processed. There is no published early termination fee in Sofa Yoga documentation; cancellation stops renewals but does not shorten already paid time.

Price increase

If Sofa Yoga raises the subscription price during an active contract and does not give proper notice in plain language, you may have a right to refuse the change and terminate the contract without penalty under the Consumer Rights Act 2015 where terms are unfair. Provide the price change notice and your subscription invoice when you complain.

Moving / relocation

Sofa Yoga is a digital service and does not publish relocation as an accepted reason for refund or immediate termination. Treat your request as a standard cancellation; the service will remain available until the current term ends. No special documents are listed as required by Sofa Yoga for relocation requests.

Death of the subscriber

Sofa Yoga does not publish a specific policy for death of the subscriber. To request termination, an executor or close relative should email [email protected], attach proof of death such as a death certificate and request account closure. The legal basis for handling personal data after death is covered by Sofa Yoga's privacy policy: Privacy Policy.

Legitimate grounds accepted by Sofa Yoga (from research)

Research shows the single explicit refund exception Sofa Yoga documents: a full refund if the subscription is cancelled within 14 days of purchase and the user has not logged into the Sofa Yoga user area. Other legitimate grounds such as service defects are governed by the Consumer Rights Act 2015. If digital content is defective or not as described, you may be entitled to a repair, replacement or price reduction. Cite the Consumer Rights Act 2015 when you escalate a dispute.

Before you cancel: how to negotiate

There are no widely reported retention offers from Sofa Yoga in the research. If you want to negotiate, contact [email protected] and request a retention offer. Use this script: include your account details, say you plan to cancel and ask if they can offer a discount, a pause of your subscription or a lower-tier plan. Ask for any promotional annual price or a move from monthly to annual billing. Keep any written offer by email.

What cancelling saves - concrete maths

Choose the most expensive published plan and compare it to cheaper alternatives so you can see concrete savings.

Sofa Yoga website 1-month plan: £30 per month. Yearly cost = 30 x 12 = £360 per year.

Sofa Yoga app annual price: £79.99 per year.

Competitor - Nuffield Health 24/7: £6.99 per month. Yearly cost = 6.99 x 12 = £83.88 per year.

Saving examples:

• Switch from Sofa Yoga website 1-month (£30 x 12 = £360) to Nuffield Health (£83.88): 360 - 83.88 = £276.12 annual saving.
• Switch from Sofa Yoga app annual (£79.99) to Nuffield (£83.88): 79.99 - 83.88 = -£3.89 (Sofa Yoga annual is slightly cheaper than Nuffield in this comparison).
• Switch from Sofa Yoga 4-month website equivalent (£15/month) annual cost = 15 x 12 = £180; switching to Fat Frog (£15/month = £180) results in 0 difference annually.

Cheapest real alternative from research: Nuffield Health 24/7 at £6.99 per month.

Key UK consumer laws

Your main rights are under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives a 14-day cooling-off period for distance contracts, and the Consumer Rights Act 2015, which requires digital content to be of satisfactory quality, fit for purpose and as described.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair commercial practices. If Sofa Yoga makes cancellation overly difficult or hides auto-renewal terms, you can raise this with Citizens Advice for a recorded complaint and the CMA may investigate systemic issues.

How to escalate a dispute

1) Complain to Sofa Yoga in writing and keep copies. 2) If unresolved, contact Citizens Advice for next steps: Citizens Advice - cooling off. 3) For payments by credit card, consider Section 75 or chargeback through your card issuer if the purchase qualifies. 4) If the company does not comply with UK consumer law, report the issue to Trading Standards or the CMA.

Check access and final billing

After you cancel, access to content remains until the paid term ends. Confirm the date that access stops and check for any further charges on your card or app store statement. If you were charged after the billing period end, keep bank statements and contact both Sofa Yoga and your card issuer.

Data and account closure

Request account deletion if you no longer want Sofa Yoga to retain your data. Sofa Yoga's privacy policy provides details on data handling: Privacy Policy. Ask for confirmation of deletion in writing.

Re-activation and re-subscription

If you re-subscribe later the company treats it as a new contract. Any promotional pricing previously offered is not guaranteed on re-subscription. Keep your account credentials and confirmation emails when you re-activate.

Follow this checklist to cancel cleanly and protect your rights.

• Find your subscription details: plan name, purchase date, payment method and next billing date.
• If within 14 days and you never logged into the user area, email [email protected] requesting a full refund under the Consumer Contracts Regulations 2013.
• Cancel via the App Store or Google Play if that is where you purchased; take screenshots of the cancellation confirmation.
• Email [email protected] with 'Cancel subscription' and your account details; request written confirmation.
• If no reply in 7 business days, send a registered letter to Sofa Yoga, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom and keep the receipt.
• Monitor your bank or card statement for 30 days after cancellation for unexpected charges.
• If charges persist, contact your card issuer for chargeback or Section 75 claim for credit card purchases.
• If unresolved, contact Citizens Advice and consider reporting to Trading Standards or the CMA.