Cancel Superhuman the easy way

Core product

Superhuman is a paid email productivity suite built for high-volume professionals. It focuses on speed, keyboard shortcuts, AI-assisted writing and features for teams such as shared conversations and availability sharing.

Main plans and scope

Superhuman offers both Mail-specific plans and a broader Superhuman Suite that includes AI-driven writing and docs. Mail plans target fast email triage and team features. Suite plans add AI writing, docs with tables and charts, and collaboration tools.

Company facts

Web cancellation - recommended

1. Open the official cancellation article: Help Center - Cancelling Your Subscription.
2. Sign in to your Superhuman account on the web or in-app and follow the steps listed.
3. If the interface asks, confirm cancellation and note the date your paid access ends (end of billing cycle).
4. Save any confirmation email or screenshot of the cancellation page as proof.

iOS cancellation

1. Open the Settings app on your iPhone and tap your Apple ID at the top.
2. Tap Subscriptions, find Superhuman, then tap Cancel Subscription.
3. Keep the App Store cancellation confirmation email or screenshot as proof.

Android (Google Play) cancellation

1. Open Google Play Store, tap the profile icon, then Payments and subscriptions > Subscriptions.
2. Select Superhuman and tap Cancel subscription.
3. Keep the Google Play confirmation email or screenshot as proof.

Email cancellation

1. Compose an email to [email protected] or [email protected] from the address registered to your account.
2. Include your account email, plan name, and a clear sentence such as Cancel my paid subscription effective immediately.
3. Save the reply from support as your proof of cancellation.

Postal cancellation

1. Write a registered letter to Superhuman, 127 Corbets Tey Rd, RM14 2AA Upminster, United Kingdom including your account email and request to cancel the paid subscription.
2. Keep the postal receipt and any reply email as proof.

Moving abroad or relocation

If you move abroad and cannot use the service, provide proof such as a signed lease, utility bill or change of address confirmation. Superhuman does not publish specific relocation exceptions, so use the normal cancellation channels and attach the relocation documents in your support request.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for information requirements on distance contracts - see 2013 Regulations.

Price increase

If Superhuman increases the price and you wish to cancel because of that increase, collect the announcement or invoice showing the price change and your last invoice before the increase. The Digital Markets, Competition and Consumers Act 2024 gives consumers the right to cancel during renewal cooling-off periods if terms change. Keep the communication that notified you of the price rise.

Applicable law: Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

To cancel for the death of the subscriber, supply a copy of the death certificate and the account email. Send documents to [email protected] and request account closure and refund assessment. Superhuman's public materials do not list a specific bereavement policy; use support channels with required documents.

Legitimate ground or service failure

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. If Superhuman fails to deliver a promised service feature, document the failure (screenshots, timestamps) and request remediation or cancellation and refund under the Consumer Rights Act 2015.

End of commitment

Most Superhuman plans allow cancellation at any time. If you are on an annual paid plan, cancellation takes effect at the end of the paid billing cycle. Provide your account details and the date you want cancellation to take effect. No minimum commitment is published for standard plans.

Cooling-off period

For distance contracts concluded online, consumers have a 14-day right to cancel under the Consumer Contracts Regulations 2013 unless the consumer expressly consented to immediate digital content access. If you cancel within 14 days and did not give consent to immediate access, request reimbursement. The Digital Markets, Competition and Consumers Act 2024 adds rights for subscription cooling-off at renewal. See Digital Markets Act - section 261.

Before you cancel: negotiate

There are no publicly reported standard retention offers from Superhuman in the research data. If you want to seek a saving, email [email protected] or [email protected] and request options: ask for a pause, downgrade to a cheaper plan, or a timed discount. When you contact support, include your account email, current plan name, and the exact request such as Downgrade to Mail Starter for 3 months at a reduced rate.

What cancelling saves you - yearly calculations

Calculate yearly savings by plan:

• Superhuman Mail Starter: £30 x 12 = £360 per year.
• Superhuman Mail Business: £40 x 12 = £480 per year.
• Superhuman Suite Pro: £15 x 12 = £180 per year (annual billed at £144 noted on pricing pages as an annual rate equivalent).
• Superhuman Suite Business: £40 x 12 = £480 per year.

Cheapest real alternative from the competitors listed in research: Hale at £9.99 per month. Yearly cost: £9.99 x 12 = £119.88 per year. Example saving if you cancel Mail Starter and switch to Hale: £360 - £119.88 = £240.12 saved per year.

Consumer law that applies

Key UK laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 adds subscription-specific cooling-off rights at renewal. The CMA expects easy-to-cancel subscriptions and clear auto-renewal terms.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cancellation period for most distance contracts. The Digital Markets, Competition and Consumers Act 2024 introduced a renewal cooling-off right. Traders must reimburse payments within 14 days when cancellation rights apply. For details see the 2013 Regulations and the 2024 Act: 2013 Regulations and Digital Markets Act.

How to escalate

If Superhuman refuses a statutory right, first complain to Superhuman support. If unresolved, contact Citizens Advice for guidance, request chargeback via your card issuer or Section 75 for qualifying card transactions, and alert the CMA for unfair auto-renewal terms.

Access and final billing

After cancellation, your paid subscription remains active until the end of the current billing cycle, then converts to a free subscription and future payments stop. Save the date of billing-cycle end from confirmation email or account settings.

Data and account re-activation

Export any data you need before the end of access. You can re-activate at any time by signing in and resubscribing. Confirm any proration policy directly with support if you expect a refund adjustment for upgrades or downgrades; the research notes existing subscribers upgrading to Business may receive prorated adjustments.

Follow these steps in order to cancel cleanly and keep proof:

• 1 Gather account details: account email, plan name, and last invoice.
• 2 Cancel using the web Help Center article or your app store subscription page: Help Center cancellation.
• 3 Save a confirmation screenshot and any support email reply.
• 4 If you paid by card and need a refund that you believe is owed, contact your card issuer for chargeback or Section 75 advice.
• 5 Export any documents, templates or contacts before your paid access ends.
• 6 If you want a cheaper option, compare alternatives such as Hale (£9.99/month) before re-subscribing.