Cancel Third Space the easy way

Overview

Third Space is a luxury gym and fitness operator founded in 2001 and headquartered in London. The business positions itself in the premium segment offering large clubs, specialist studios such as Reformer Pilates, spa facilities and personal training.

Who it serves

Third Space targets customers willing to pay higher prices for premium spaces, high quality equipment and a broad class timetable. The brand markets single-club and group access tiers plus add-ons such as private lockers and recovery services.

Company facts

Official membership terms and conditions are published by Third Space on their membership page and terms pages. For membership rules see membership terms and for help see help centre.

Cancel via the Third Space app

1. Open the Third Space app and sign in.
2. Tap Profile and then Manage Membership.
3. Choose Cancel Membership and complete the prompted form or message the team via the app.
4. Keep a screenshot of the sent message and any confirmation email or in-app notice.
5. Expect the cancellation to take effect after the required notice period: one full calendar month unless the 14 Day Right To Cancel applies.

Cancel by email

1. Send a clear written request to [email protected] or [email protected] stating your name, membership number and desired Cancellation Date.
2. Request written confirmation and keep the sent email and any reply as proof.
3. If you used a club-specific offer, reference the club and your Start Date.

Cancel via the website / Help Centre

1. Open Third Space Help Centre.
2. Use the contact form or membership management links and submit a written cancellation.
3. Keep the acknowledgement email and any ticket reference.

Cancel by post

1. Write a letter addressed to Third Space, 16-19 Canada Square, E14 5ER London, United Kingdom stating name, membership details and Cancellation Date.
2. Send by registered post and keep the tracking receipt as proof.
3. Follow up by email or app to ensure the company has processed the letter; the membership will terminate after the required notice period.

Phone and in-club attempts

1. If you raise cancellation in person at a club, request written confirmation by email or app message.
2. Third Space requires written notice via the app or email for cancellation to be valid under their terms.

Moving - change of address

If you need to cancel because you are moving and Third Space cannot reasonably provide access, provide proof such as a tenancy agreement, signed lease or utility bill showing the new address. Third Space's terms allow cancellation with appropriate documentary evidence. Relevant law: Consumer Rights Act 2015 for fair performance of services.

Price increase

If Third Space raises your contract price mid-term and you do not accept the new price, you may have the right to cancel. Provide the price change notification from Third Space as proof. Under contract law and the Consumer Rights Act 2015, unilateral increases not permitted unless your contract allows them; review membership terms.

Death of subscriber

If the member dies, provide a death certificate and proof of the relationship if requested. Third Space's usual process is to allow termination on production of official documents; the contract will be closed and any pro-rata refund handled under their terms.

Legitimate grounds accepted by Third Space

Third Space lists written notice via the app or email as required. The company will accept reasons supported by documentary evidence for early termination in specific cases. Examples from their terms include suspension for medical or recovery needs and suspension leading to adjusted end dates. See the Third Space terms at membership terms.

End of commitment

If you are on a fixed term membership, cancellation at the end of the fixed term follows the contract end date. If you cancel a Fixed Term Membership early, Third Space will issue a pro-rata refund for the period after the Cancellation Date, excluding any discounts originally applied, and deductions for used services may apply. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off (14 Day Right To Cancel)

The Consumer Contracts Regulations 2013 give you 14 days to cancel a Cancellable Service and receive a refund. Third Space states that the 14 Day Right To Cancel runs from the day after signing up or the Start Date, whichever is later. If services were used during that period, Third Space may deduct the value of services provided from the refund. Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Ask Third Space for a retention offer in writing via the app or email. Typical retention options reported by members include temporary freeze, swap to a single-club plan or a loyalty gesture. Research does not list a standard set of offers, so state your request clearly: provide your membership name, club and a deadline for reply. If you require a freeze, note that Third Space charges a non-refundable freeze fee for Monthly and Recovery Membership freezes as per their terms.

What cancelling saves you - annual maths

Compute yearly costs from published prices. For example, an Individual Club Membership from the research is from £245 per month which is £245 x 12 = £2,940 per year. Group Membership at £285 per month is £285 x 12 = £3,420 per year. Group Plus Membership at £325 per month is £325 x 12 = £3,900 per year. Private Locker add-on at £40 per month is £40 x 12 = £480 per year. Executive Locker add-on at £80 per month is £80 x 12 = £960 per year. Personal training packs start from £85 per hour; a 4-session monthly pack billed at from £340 per month equates to £340 x 12 = £4,080 per year.

Cheapest realistic alternative: a low-cost chain such as PureGym can cost around £15 per month for a basic plan. Example comparison: switching from an Individual Club Membership at Third Space (£245 x 12 = £2,940) to a PureGym plan at £15 x 12 = £180 saves £2,760 per year. Exact competitor prices should be verified before switching.

Key UK consumer law

Two statutory protections apply. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most contracts concluded online or off-premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents enforcement of unfair contract terms.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority reviews unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Third Space makes cancellation unduly difficult or does not give clear cancellation routes, you can raise a complaint citing CMA guidance and consumer law.

How to escalate

Step 1: Complain to Third Space using the app, email or registered post and keep proof. Step 2: If unsatisfied, get advice from Citizens Advice. Step 3: Use payment remedies such as chargeback through your card issuer or Section 75 for qualifying card payments. Step 4: If the issue involves regulated sectors, consider the relevant ombudsman. These escalation routes are supported by the legal protections above.

Check access and final billing

Confirm the Cancellation Date in writing and check your access until that date. Expect to pay a final month if you gave a month's notice. If you cancelled during a freeze, the membership will terminate at the end of the freeze plus one further full billing month as per their terms.

Data and personal items

Retrieve any stored items from lockers and request deletion of personal data if required under data protection rights. Keep copies of correspondence, payment receipts and cancellation confirmations for at least 6 months.

Re-activation and re-joining

If you choose to rejoin, note Third Space may apply a joining fee: the published joining fee is typically £100 for many membership tiers and £200 for Group Plus when stated in their pricing notes. New prices for joiners are scheduled for September 2026 in the published pricing notes.

Use this checklist to manage a clean cancellation and minimise disputes.

• 1. Submit written cancellation via the Third Space app or email to [email protected] and keep a copy.
• 2. Note your desired Cancellation Date and confirm the effective end date with Third Space.
• 3. If within 14 days of signup, state you are exercising the 14 Day Right To Cancel and request a refund.
• 4. If you used services during the 14-day period, ask for a breakdown of deductions.
• 5. Request written confirmation of cancellation and final amount charged.
• 6. If you paid by card and dispute the outcome, gather proof and contact your card issuer for chargeback or Section 75 advice.
• 7. Retrieve locker contents and check outstanding guest passes or class credits.
• 8. Keep all correspondence for at least 6 months.