Cancel Your Space Gym the easy way

Overview

Your Space Gym is the UK brand operated by YOUR SPACE GmbH that runs local clubs offering gym access, classes, coaching and membership credits. Clubs are located across England and Wales and membership plans include single-site, premium and family options.

Services offered

Services include pay monthly memberships, day passes, class bookings, coaching and online memberships. Class cancellations follow a 12 hour rule for full credit return for booked classes.

Company facts

Cancel via Website

1. Open the official Your Space site or the membership page for your club.
2. Find the cancellation section or membership management area.
3. Submit the cancellation request and save any confirmation or reference number shown on screen.
4. Send an email to [email protected] quoting the reference to ensure processing before the next billing date.

Cancel via iOS (Apple)

1. Open Settings > Apple ID > Subscriptions on your iPhone.
2. Select the Your Space subscription and Cancel Subscription in Apple Subscriptions.
3. Email [email protected] with your membership details and Apple confirmation to confirm cancellation on their records.

Cancel via Android (Google Play)

1. Open Google Play Store > Profile > Payments and Subscriptions > Subscriptions.
2. Select Your Space and Cancel.
3. Email [email protected] with the Google Play confirmation to ensure Your Space updates their records.

Cancel by Phone

1. Phone number is not publicly disclosed; request your club or support phone via the membership page.
2. Ask the advisor to process cancellation and request a confirmation email.
3. If no email is provided, follow up by emailing [email protected] and confirm the date you called and the staff name if given.

Cancel by Email

1. Compose an email to [email protected] with your full name, membership number, club location and clear statement: "I wish to Cancel my membership with effect before my next billing date."
2. Keep the sent email and any reply as proof. Use Recorded Delivery by post if you do not receive an email reply within 7 days.

Cancel by Post

1. Write a signed cancellation letter including your full name, membership number, club and requested cancellation date.
2. Send the letter to: Your Space Gym, 10 Queen Street Place, EC4R 1AG London, United Kingdom by Recorded Delivery and keep the receipt.
3. Keep a copy of the letter and delivery receipt for escalation if needed.

Moving - permanent relocation

Rule: Your Space accepts permanent relocation as a legitimate ground for early termination when the new address is more than 15 miles from the member's registered club. Required proof documents: new address proof (tenancy agreement or council tax bill) and proof of distance (map screenshot). Applicable law: Consumer Rights Act 2015 (unfair terms protection) and Consumer Contracts Regulations 2013 where cancellation arises from contract information errors.

Price increase

Rule: If Your Space increases the membership price mid-contract in a way that allows termination under the membership terms, you are entitled to cancel under the contractual term. Required proof documents: copy of the price increase notice from Your Space. Applicable law: Consumer Rights Act 2015 - unfair contract terms protection.

Death of subscriber

Rule: Contracts may be terminated on death of the named subscriber. Required proof documents: death certificate and a signed request from the estate or next of kin. Applicable law: Consumer Rights Act 2015.

Legitimate medical or hardship grounds

Rule: Your Space will review medical circumstances on a case-by-case basis and may extend credits or allow early termination for serious injury or illness with supporting documentation. Required proof documents: GP letter or consultant letter, any hospital discharge paperwork, and proof of identity. Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: Most monthly memberships have a minimum term of 1 month. To end automatic renewal, notify [email protected] before the next billing date. Required proof documents: cancellation email or recorded delivery receipt. Applicable law: Consumer Contracts Regulations 2013 regarding pre-contract information.

Cooling-off period

Rule: For online memberships a 14-day statutory cooling-off period applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Exception: if you attend a class or begin digital content within the period, the right to cancel ends. Required proof documents: cancellation request within 14 days and confirmation of any classes attended during the period. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Your Space does not publish standard retention offers online. There are no publicly reported automatic retention discounts in the research data. How to ask: email [email protected] and request a retention offer, stating a specific competitor price and your desired saving. Example script: "I would like to Cancel my membership but would consider staying if you can match a monthly fee of £20.99 or give a 20 percent reduction." Ask for the offer in writing and the exact duration of any discount.

What cancelling saves you - yearly calculations

Use these real prices to calculate annual costs:

• Single-Site Membership £36.50 x 12 = £438.00 per year
• Premium Membership £45.50 x 12 = £546.00 per year
• Junior Membership £22.50 x 12 = £270.00 per year
• Family (1 adult, 2 children) £69.99 x 12 = £839.88 per year
• Family (2 adults, 4 children) £99.99 x 12 = £1,199.88 per year

Cheapest real alternative from competitors in the research is NRG GYM at £20.99 per month = £20.99 x 12 = £251.88 per year. Savings examples:

• Switching from Single-Site: £438.00 - £251.88 = £186.12 saved per year.
• Switching from Premium: £546.00 - £251.88 = £294.12 saved per year.
• Switching from Junior to NRG is not applicable for age categories but shows lowest adult monthly cost comparison.

Key UK laws and regulator

The main laws are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Citizens Advice is the primary guidance service for consumer disputes in the UK.

Cooling-off and digital exceptions

The Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for most online or off-premises contracts. Digital content exceptions apply once download or streaming begins or a service is used. If you start a class during the cooling-off period, the right to cancel may end.

Unfair terms and auto-renewal

The Consumer Rights Act 2015 protects against unfair contract terms, including disproportionate cancellation penalties. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal as potentially unfair practices.

How to escalate

First complain to Your Space using the support email [email protected] and keep written proof. If unresolved, contact Citizens Advice: Citizens Advice - cancelling a gym membership. For card payments you may consider Section 75 or chargeback via your card issuer. If your contract contains an unfair term, cite the Consumer Rights Act 2015 when escalating.

Check access and credits

After cancellation verify your remaining class credits and access period. Research states membership credits expire at the end of each billing period and are not refundable unless statutory rights apply or Your Space cancels a class.

Data and final billing

Retain copies of cancellation emails and any confirmation. Monitor your bank and Direct Debit for final charges; if an incorrect charge appears, contact Your Space and your bank immediately.

Re-activation and returns

If you want to rejoin later, ask for any re-joining terms; Your Space publishes no joining fee for membership plans. For purchased goods bought online you have 14 days to return unused and undamaged items for a refund, and an additional 14 days to return the item.

Use this checklist to cancel and protect your rights.

• Find your membership number and club name on any membership paperwork or app.
• Email [email protected] with the subject "Cancel membership" and include name, membership number and requested cancellation date.
• Send a recorded delivery letter to Your Space Gym, 10 Queen Street Place, EC4R 1AG London if you need proof of notice.
• Keep the sent email, delivery receipt and any reply for at least six months.
• Check bank statements for final Direct Debit charges for the next billing date and raise a dispute if an unauthorised amount is taken.
• If you attended a class during the 14-day cooling-off period, note that the right to cancel may end for services started.